Airport Passenger Experience Lead

Summary

Alliance Ground International in Phoenix, AZ is seeking a Passenger Service Supervisor to lead shift operations at the gate and ticket counter, directing agents and ensuring safety and service standards are met. You will handle ticketing tasks, respond to passenger inquiries, manage baggage and lost-and-found, coordinate with flight crews, and assist with reservations and fare processing.The role emphasizes customer service, safety, and compliance, with opportunities for growth in a fast-paced#J-18808-Ljbffr

Job Description

Alliance Ground International in Phoenix, AZ is seeking a Passenger Service Supervisor to lead shift operations at the gate and ticket counter, directing agents and ensuring safety and service standards are met. You will handle ticketing tasks, respond to passenger inquiries, manage baggage and lost-and-found, coordinate with flight crews, and assist with reservations and fare processing.The role emphasizes customer service, safety, and compliance, with opportunities for growth in a fast-paced#J-18808-Ljbffr