Public Benefits Program Specialist II

Summary

Public Benefits Specialist II

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Specialist II position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

In this role, you will determine eligibility for the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance to Needy Families (TANF) for new applications. Responsibilities also include conducting interviews with applicants, requesting appropriate documentation, and applying applicable federal and state policy. In addition, you will maintain a caseload of open SNAP, Medical Assistance and TANF cases and regularly evaluate ongoing eligibility. You will also act timely on reported changes and complete thorough case documentation.

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Knowledge of casework theory and practice.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating, both verbally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.
• Ability to apply policies and procedures.
• Ability to manage sensitive and confidential situation in a professional and discrete manner

Minimum Qualifications

Associate's degree and three (3) years of directly related experience in a customer service or social/human services setting or equivalent combination of education and experience.

• Bilingual in English and Spanish
• Public Benefits policy knowledge.
• Experience processing SNAP, Medical Assistance, and TANF applications and renewals.

Job Contingencies and Special Requirements

Pass pre-employment background checks which may include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification. Special Requirements:

• These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.
• Hold or obtain certifications required by the Department.

Equal Employment Opportunity Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at 703-777-0213 or email Human Resources.

Job Description

Public Benefits Specialist II

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities. Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Specialist II position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

In this role, you will determine eligibility for the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance to Needy Families (TANF) for new applications. Responsibilities also include conducting interviews with applicants, requesting appropriate documentation, and applying applicable federal and state policy. In addition, you will maintain a caseload of open SNAP, Medical Assistance and TANF cases and regularly evaluate ongoing eligibility. You will also act timely on reported changes and complete thorough case documentation.

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Knowledge of casework theory and practice.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating, both verbally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.
• Ability to apply policies and procedures.
• Ability to manage sensitive and confidential situation in a professional and discrete manner

Minimum Qualifications

Associate's degree and three (3) years of directly related experience in a customer service or social/human services setting or equivalent combination of education and experience.

• Bilingual in English and Spanish
• Public Benefits policy knowledge.
• Experience processing SNAP, Medical Assistance, and TANF applications and renewals.

Job Contingencies and Special Requirements

Pass pre-employment background checks which may include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification. Special Requirements:

• These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.
• Hold or obtain certifications required by the Department.

Equal Employment Opportunity Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at 703-777-0213 or email Human Resources.