Quality Improvement Investigator

Summary

Job Description:

Salary: $60,000 - $65,000

Shift: Monday - Friday: 9am - 5pm

Location: Yonkers, NY

Job Overview

Join our team as a Quality Improvement Investigator and play a key role in driving quality, compliance, and continuous improvement across our organization. In this impactful position, you will lead incident investigations, collaborate with agency leadership, support regulatory compliance efforts, and contribute to initiatives that enhance services and outcomes for the individuals we support. This is an excellent opportunity for a detail-oriented professional who is passionate about problem solving, quality assurance, and making a meaningful difference in the community.

Responsibilities

• Conduct, coordinate, and document incident investigations
• Complete, organize, and submit incident packets and reports within regulatory time frames
• Liaisons with all departments within the agency as needed
• Participates in internal audits of each agency program, including visits, writing deficiency notes, conferencing with managers to review deficiencies, reviewing corrective actions and providing support for needed follow up
• Safeguards the security and confidentiality of all documents and protected health information held by the Compliance Department in accordance with OPWDD and OMIG regulations.
• Ensure treatment plans are in accordance with OPWDD regulations
• Active participation within Committees as assigned by the Chief Compliance Officer
• Comply with applicable federal and state legal requirements, standards, guidelines, all Special Citizens policies and procedures including the Agency's Quality Assurance Plan, Compliance Plan, Code of Business Conduct and Ethics, HIPPA, and program and billing documentation standards

Qualifications

• GED/High School Diploma, bachelor's degree in human services or related field preferred
• Knowledge of OPWDD and NYS Justice Center regulations
• Progressive experience working with I/DD population
• Demonstrated competency in written, verbal, organizational, computer, and computational skills, with knowledge of Microsoft Word, Outlook, Excel and EHR software
• Must be detail oriented, self-driven and work both independently and as part of a team
• Flexibility of work location with the ability to travel
• Must have flexible working hours and be able to work outside normal business hours, as needed
• Maintains professionalism and confidentiality at all times
• AMAP, SCIP, CPR and First Aid certification and maintenance of same, as required
• Experience working with OPWDDs incident management software (IRMA) preferred
• Must have Incident Investigator certification or be able to complete course and pass certification exam within 3 months of hire.
• Successful completion of criminal background history and fingerprint examination; a valid NYS driver's license to Agency standard
• Excellent communications skills, both written and verbal
• · Completion of other tasks as requested

Special Citizens Futures Unlimited, Inc. provides equal employment opportunities (EEO)

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience conducting incident investigations?
• Are you familiar with OPWDD, Justice Center, or other regulatory requirements?

Education:

• High school or equivalent (Preferred)

Work Location: In person

Job Description

Job Description:

Salary: $60,000 - $65,000

Shift: Monday - Friday: 9am - 5pm

Location: Yonkers, NY

Job Overview

Join our team as a Quality Improvement Investigator and play a key role in driving quality, compliance, and continuous improvement across our organization. In this impactful position, you will lead incident investigations, collaborate with agency leadership, support regulatory compliance efforts, and contribute to initiatives that enhance services and outcomes for the individuals we support. This is an excellent opportunity for a detail-oriented professional who is passionate about problem solving, quality assurance, and making a meaningful difference in the community.

Responsibilities

• Conduct, coordinate, and document incident investigations
• Complete, organize, and submit incident packets and reports within regulatory time frames
• Liaisons with all departments within the agency as needed
• Participates in internal audits of each agency program, including visits, writing deficiency notes, conferencing with managers to review deficiencies, reviewing corrective actions and providing support for needed follow up
• Safeguards the security and confidentiality of all documents and protected health information held by the Compliance Department in accordance with OPWDD and OMIG regulations.
• Ensure treatment plans are in accordance with OPWDD regulations
• Active participation within Committees as assigned by the Chief Compliance Officer
• Comply with applicable federal and state legal requirements, standards, guidelines, all Special Citizens policies and procedures including the Agency's Quality Assurance Plan, Compliance Plan, Code of Business Conduct and Ethics, HIPPA, and program and billing documentation standards

Qualifications

• GED/High School Diploma, bachelor's degree in human services or related field preferred
• Knowledge of OPWDD and NYS Justice Center regulations
• Progressive experience working with I/DD population
• Demonstrated competency in written, verbal, organizational, computer, and computational skills, with knowledge of Microsoft Word, Outlook, Excel and EHR software
• Must be detail oriented, self-driven and work both independently and as part of a team
• Flexibility of work location with the ability to travel
• Must have flexible working hours and be able to work outside normal business hours, as needed
• Maintains professionalism and confidentiality at all times
• AMAP, SCIP, CPR and First Aid certification and maintenance of same, as required
• Experience working with OPWDDs incident management software (IRMA) preferred
• Must have Incident Investigator certification or be able to complete course and pass certification exam within 3 months of hire.
• Successful completion of criminal background history and fingerprint examination; a valid NYS driver's license to Agency standard
• Excellent communications skills, both written and verbal
• · Completion of other tasks as requested

Special Citizens Futures Unlimited, Inc. provides equal employment opportunities (EEO)

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience conducting incident investigations?
• Are you familiar with OPWDD, Justice Center, or other regulatory requirements?

Education:

• High school or equivalent (Preferred)

Work Location: In person