Program Specialist (Fort Worth)

Summary

WHO WE AREThe Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth in the North Texas Tele-center.TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.WHO YOU AREYou are an experienced UI program employee who is ready to take the next step into a career role providing technical assistance to customer service representatives and investigators.WHAT YOU WILL DOThe Program Specialist I performs routine (journey-level) consultative services and technical assistance work. May train others. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.YOU WILL BE TRUSTED TOWork quickly, perform multiple tasks, pay attention to detail, enter and retrieve data from computer, and provide quality customer service.Adhere to telephone schedule and strict deadlines as outlined by team supervisorServe our customers, other staff, groups, and situations with quality and timely customer service in accordance with TWC's mission, vision, and philosophy.Provide advanced technical and program assistance to Customer Service Representatives and Claims Examiners in a field Tele-Center of the Texas Workforce Commission by following established procedures and protocol.Evaluate employees' handling of customer calls in accordance with Optimized Performance guidelinesPerform other duties as assigned.YOU QUALIFY WITHSix months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.Relevant academic credits may be applied toward experience qualifications for this position.Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualification.YOU ARE A GREAT FIT WITHExperience in handling advanced UI claims processing, including Tele-Serv Exceptions, and adjudicating related nonseparation non-monetary determinations including Ability, Availability, Filing, Profiling, and Work Search.Experience in evaluating information to render an appropriate decision.Experience in the gathering of facts resulting in a quality decision.Experience in assisting supervisor.Bilingual (English and Spanish) preferred, not required.Associates or Bachelor's DegreeExperience in using initiative and independent judgment in complaint resolution.Experience in training, coaching, or counseling.Process all types of UI claims and adjudicates related non-separation non-monetary determinationsProvides customer with requested information, including eligibility for UI benefits in accordance with the Texas Unemployment Compensation ActYOU GAINA Family Friendly Certified WorkplaceCompetitive salary: $3,900.82/monthDefined Retirement Benefit PlanOptional 401(k) and 457 accountsMedical InsurancePaid time off, including time for vacation, sick and family care leaveAdditional benefits for active employees can be found at involves up to 5% travel within the state of Texas.VETERANSUse your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

Job Description

WHO WE AREThe Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth in the North Texas Tele-center.TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.WHO YOU AREYou are an experienced UI program employee who is ready to take the next step into a career role providing technical assistance to customer service representatives and investigators.WHAT YOU WILL DOThe Program Specialist I performs routine (journey-level) consultative services and technical assistance work. May train others. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.YOU WILL BE TRUSTED TOWork quickly, perform multiple tasks, pay attention to detail, enter and retrieve data from computer, and provide quality customer service.Adhere to telephone schedule and strict deadlines as outlined by team supervisorServe our customers, other staff, groups, and situations with quality and timely customer service in accordance with TWC's mission, vision, and philosophy.Provide advanced technical and program assistance to Customer Service Representatives and Claims Examiners in a field Tele-Center of the Texas Workforce Commission by following established procedures and protocol.Evaluate employees' handling of customer calls in accordance with Optimized Performance guidelinesPerform other duties as assigned.YOU QUALIFY WITHSix months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.Relevant academic credits may be applied toward experience qualifications for this position.Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualification.YOU ARE A GREAT FIT WITHExperience in handling advanced UI claims processing, including Tele-Serv Exceptions, and adjudicating related nonseparation non-monetary determinations including Ability, Availability, Filing, Profiling, and Work Search.Experience in evaluating information to render an appropriate decision.Experience in the gathering of facts resulting in a quality decision.Experience in assisting supervisor.Bilingual (English and Spanish) preferred, not required.Associates or Bachelor's DegreeExperience in using initiative and independent judgment in complaint resolution.Experience in training, coaching, or counseling.Process all types of UI claims and adjudicates related non-separation non-monetary determinationsProvides customer with requested information, including eligibility for UI benefits in accordance with the Texas Unemployment Compensation ActYOU GAINA Family Friendly Certified WorkplaceCompetitive salary: $3,900.82/monthDefined Retirement Benefit PlanOptional 401(k) and 457 accountsMedical InsurancePaid time off, including time for vacation, sick and family care leaveAdditional benefits for active employees can be found at involves up to 5% travel within the state of Texas.VETERANSUse your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: