Knowledge Management Rep. - TS/SCI w/ POLY

Summary

Knowledge Management Representative

Create and maintain standard operating procedures (SOPs), user guides, and knowledge articles (KAs) as they pertain to network enterprise. Maintain documentation within the SharePoint knowledge management repository. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages, and voicemail messages for customers seeking help. Knowledgeable on the services within network enterprise and for all classification of networks. Working knowledge of enterprise applications and all CCC services and related products of responsibility. Capable of troubleshooting existing applications and devices within network enterprise. Maintains computer hardware and software both in person and using remote access tools. Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Maintains current knowledge of relevant technology as assigned. May coach and provide guidance to less-experienced professionals. May serve as a team or task lead.

Education: BA/BS (or equivalent experience), 5+ years of experience. Required skills and abilities: Clearance: TS/SCI must be able to obtain and maintain a polygraph. Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert. Preferred skills: Proficient writing and oral skills. Location: Customer site, applicants may be required to travel to the sites where other KM team members sit.

Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our total rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our identity verification process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Job Description

Knowledge Management Representative

Create and maintain standard operating procedures (SOPs), user guides, and knowledge articles (KAs) as they pertain to network enterprise. Maintain documentation within the SharePoint knowledge management repository. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages, and voicemail messages for customers seeking help. Knowledgeable on the services within network enterprise and for all classification of networks. Working knowledge of enterprise applications and all CCC services and related products of responsibility. Capable of troubleshooting existing applications and devices within network enterprise. Maintains computer hardware and software both in person and using remote access tools. Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Maintains current knowledge of relevant technology as assigned. May coach and provide guidance to less-experienced professionals. May serve as a team or task lead.

Education: BA/BS (or equivalent experience), 5+ years of experience. Required skills and abilities: Clearance: TS/SCI must be able to obtain and maintain a polygraph. Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert. Preferred skills: Proficient writing and oral skills. Location: Customer site, applicants may be required to travel to the sites where other KM team members sit.

Total rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our total rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our identity verification process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.