Cleared Business Process Consultant (Secret Clearance Required) (Remote)

Summary

RemoteJob DetailsAs a Cleared Business Process Consultant, you play a key role in designing and implementing process solutions that align with our customers' strategic objectives. In this role, you will lead process discovery and improvement sessions to identify scalable, efficient solutions that accelerate value through industry best practices. You will own and deliver workshops in partnership with technical resources to ensure alignment between business needs and system capabilities. Additionally, you will document and prioritize requirements, and support the delivery of solutions that improve how work is managed and help ensure project success.What is the role? Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution designPartner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycleIdentify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption ratesAdvise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business valueDesign and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business valueManage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely deliveryCommunicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentationIdentify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistencyContribute to internal knowledge growth by participating in Centers of Excellence (COE's), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team membersContinue learning service delivery solutions, technologies, and methodologiesMaintain professionalism and an uninterrupted work environment during all client meetings and interactionsDemonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time What experience do you need for success? 3+ years ServiceNow experience3+ years professional consulting experienceExpert knowledge of at least one ServiceNow suiteBeginner to intermediate knowledge of multiple ServiceNow suitesAdvanced knowledge of Agile/SAFe Product OwnerExpert practical experience writing stories and grooming requirementsAdvanced knowledge of at least one relevant industry What will you bring with you? Certified System Administrator (CSA)1 Certified Implementation Specialist CertificationActive government Secret level security clearance The starting pay range for this role is $125,000.00 - $160,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.#J-18808-Ljbffr

Job Description

RemoteJob DetailsAs a Cleared Business Process Consultant, you play a key role in designing and implementing process solutions that align with our customers' strategic objectives. In this role, you will lead process discovery and improvement sessions to identify scalable, efficient solutions that accelerate value through industry best practices. You will own and deliver workshops in partnership with technical resources to ensure alignment between business needs and system capabilities. Additionally, you will document and prioritize requirements, and support the delivery of solutions that improve how work is managed and help ensure project success.What is the role? Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution designPartner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycleIdentify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption ratesAdvise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business valueDesign and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business valueManage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely deliveryCommunicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentationIdentify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistencyContribute to internal knowledge growth by participating in Centers of Excellence (COE's), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team membersContinue learning service delivery solutions, technologies, and methodologiesMaintain professionalism and an uninterrupted work environment during all client meetings and interactionsDemonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time What experience do you need for success? 3+ years ServiceNow experience3+ years professional consulting experienceExpert knowledge of at least one ServiceNow suiteBeginner to intermediate knowledge of multiple ServiceNow suitesAdvanced knowledge of Agile/SAFe Product OwnerExpert practical experience writing stories and grooming requirementsAdvanced knowledge of at least one relevant industry What will you bring with you? Certified System Administrator (CSA)1 Certified Implementation Specialist CertificationActive government Secret level security clearance The starting pay range for this role is $125,000.00 - $160,000.00. Full time employees will be eligible for medical, dental, vision, and life insurance in addition to discretionary bonuses. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.#J-18808-Ljbffr