Fraud Investigator

Summary

Schedule: Sunday-Thursday, 11:30 AM-8:00 PM PST (Friday & Saturday off)Hours: Full-time, 40 hours/weekFraud InvestigatorLocation: Remote (U.S. only)Schedule: Sunday-Thursday, 11:30 AM-8:00 PM PST (Friday & Saturday off)Contract Length: 6 monthsHours: Full-time, 40 hours/weekWhat You'll Be DoingReview transactions and accounts to identify and prevent fraudInvestigate suspicious activity, account takeovers, and policy violationsAnalyze fraud trends and patternsManage customer appeal queues and escalationsConduct live and historical data reviewsHelp improve processes that keep users and platforms safeIdeal Background1-2 years of experience in fraud investigations, trust & safety, customer support, data operations, or a related fieldStrong written and verbal communication skillsComfortable making decisions in situations that are not always black and whiteDetail-oriented with strong analytical thinkingExperience with Excel or Google SheetsFamiliarity with Zendesk or similar tools is a plusInterest in the gig economy, platform integrity, or online trust & safetyGreat Fit ForEarly-career Trust & Safety professionalsFraud, risk, or compliance analystsCustomer support professionals looking to move into investigationsRecent graduates with strong analytical skills and an interest in platform safetyDesired Skills and Experience1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic recordStrong verbal and written communication skillsPositive attitude and fortitude to work through ever-changing and dynamic operational conditionsAbility to make critical and sensitive issues quickly in a fast paced environmentOperate within a high degree of confidentialityWeekends or holiday availabilityFamiliarity with ZenDesk or similar (preferred)Proficient in Excel/ Google SheetsUnderstanding of the gig economyEqual Opportunity NoticeHighspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (\"we,\" \"our,\" or \"Vaco by Highspring\") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.Privacy NoticeVaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.Virginia residents may access our state specific policies here.Residents of all other states may access our policies here.Canadian residents may access our policies in English here and in French here.Residents of countries governed by GDPR and UK GDPR may access our policies here.Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.Pay Transparency NoticeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:the individual's skill sets, experience and training;licensure and certification requirements;office location and other geographic considerations; andother business and organizational needs.With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).J-18808-Ljbffr

Job Description

Schedule: Sunday-Thursday, 11:30 AM-8:00 PM PST (Friday & Saturday off)Hours: Full-time, 40 hours/weekFraud InvestigatorLocation: Remote (U.S. only)Schedule: Sunday-Thursday, 11:30 AM-8:00 PM PST (Friday & Saturday off)Contract Length: 6 monthsHours: Full-time, 40 hours/weekWhat You'll Be DoingReview transactions and accounts to identify and prevent fraudInvestigate suspicious activity, account takeovers, and policy violationsAnalyze fraud trends and patternsManage customer appeal queues and escalationsConduct live and historical data reviewsHelp improve processes that keep users and platforms safeIdeal Background1-2 years of experience in fraud investigations, trust & safety, customer support, data operations, or a related fieldStrong written and verbal communication skillsComfortable making decisions in situations that are not always black and whiteDetail-oriented with strong analytical thinkingExperience with Excel or Google SheetsFamiliarity with Zendesk or similar tools is a plusInterest in the gig economy, platform integrity, or online trust & safetyGreat Fit ForEarly-career Trust & Safety professionalsFraud, risk, or compliance analystsCustomer support professionals looking to move into investigationsRecent graduates with strong analytical skills and an interest in platform safetyDesired Skills and Experience1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic recordStrong verbal and written communication skillsPositive attitude and fortitude to work through ever-changing and dynamic operational conditionsAbility to make critical and sensitive issues quickly in a fast paced environmentOperate within a high degree of confidentialityWeekends or holiday availabilityFamiliarity with ZenDesk or similar (preferred)Proficient in Excel/ Google SheetsUnderstanding of the gig economyEqual Opportunity NoticeHighspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (\"we,\" \"our,\" or \"Vaco by Highspring\") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.Privacy NoticeVaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.Virginia residents may access our state specific policies here.Residents of all other states may access our policies here.Canadian residents may access our policies in English here and in French here.Residents of countries governed by GDPR and UK GDPR may access our policies here.Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.Pay Transparency NoticeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:the individual's skill sets, experience and training;licensure and certification requirements;office location and other geographic considerations; andother business and organizational needs.With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).J-18808-Ljbffr