Police Telecommunicator

Summary

Job SummaryReceives incoming calls for police and non-emergency assistance, entering relevant information into the CAD system. Provides general support for dispatch operations, including record-keeping, typing, and filing. Monitors teletype communications. Must successfully complete the licensing academy, pass the TCOLE exam, and complete all required training and associated tests for licensing.Supervision Received and ExercisedSUPERVISION RECEIVED: Work is performed under the direct supervision of the Community Services Sergeant and general supervision of the Community Services Lieutenant. SUPERVISION EXERCISED: NonePrimary Duties and ResponsibilitiesReceives non-emergency calls from the public requesting police or other non-emergency services; determines nature and location of incident; enters all necessary information into the computer system. Maintains contact with the public and responders. Verifies locations and updates events. Answers maintenance service emergencies on weekends and holidays. Answers incoming phone calls, screens calls, and routes to an appropriate person or office. Answers all incoming phone calls for the Fire Department upon request from that Department. Retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Performs a variety of record keeping, filing, indexing, and other general clerical work. Maintains a variety of logs relating to public safety activities. Types information received for calls for service and related incidents into the CAD system. Maintains records and develops reports. Tests and inspects equipment as required. Monitors all systems and reports malfunctions of equipment. Performs duties in support of other desks within the Department. Performs search and pat downs of prisoners, when required, of same sex arrestees. Handles all walk-in complaints and enters the information into the CAD system. Performs related duties as assigned. Attendance and timeliness are essential functions of the job. Exhibits the City of Harker Heights' Core Values.Minimum QualificationsTyping test through the Workforce Solutions Office or online (only if Workforce Solutions is not available). Applicants who have taken a typing test within one (1) year of application date may attach the results to their online application. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to attain this knowledge and abilities would be through some experience in public relations. A high school graduate or equivalent to the completion of the twelfth grade. Be completely free of alcohol or drug habits.BenefitsThe City of Harker Heights offers a variety of competitive benefit packages for regular full-time employees which include:Health Insurance – Scott & White Health Plan & Prescription, Superior Vision, and UnitedHealthcare Dental. (100% paid by City for employee – spouse and dependent coverage premiums paid by employee)Health Savings Account (HSA) – Available with the High Deductible Health Plan optionPaid VacationSick TimeHolidays (13 paid holidays per year)Member Texas Municipal Retirement System (Contribution rate of 7% - City Matching 2 to 1) Deferred Compensation Plan (Participation Voluntary)Section 125 Cafeteria Plan Health Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) Supplemental Insurance Plan Long Term Disability (Provided by the City) Group Life (Provided by the City)Longevity payIncentivesCertification Pay (Fire Department, Parks & Recreation, Police Department, and Public Works)

Job Description

Job SummaryReceives incoming calls for police and non-emergency assistance, entering relevant information into the CAD system. Provides general support for dispatch operations, including record-keeping, typing, and filing. Monitors teletype communications. Must successfully complete the licensing academy, pass the TCOLE exam, and complete all required training and associated tests for licensing.Supervision Received and ExercisedSUPERVISION RECEIVED: Work is performed under the direct supervision of the Community Services Sergeant and general supervision of the Community Services Lieutenant. SUPERVISION EXERCISED: NonePrimary Duties and ResponsibilitiesReceives non-emergency calls from the public requesting police or other non-emergency services; determines nature and location of incident; enters all necessary information into the computer system. Maintains contact with the public and responders. Verifies locations and updates events. Answers maintenance service emergencies on weekends and holidays. Answers incoming phone calls, screens calls, and routes to an appropriate person or office. Answers all incoming phone calls for the Fire Department upon request from that Department. Retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Performs a variety of record keeping, filing, indexing, and other general clerical work. Maintains a variety of logs relating to public safety activities. Types information received for calls for service and related incidents into the CAD system. Maintains records and develops reports. Tests and inspects equipment as required. Monitors all systems and reports malfunctions of equipment. Performs duties in support of other desks within the Department. Performs search and pat downs of prisoners, when required, of same sex arrestees. Handles all walk-in complaints and enters the information into the CAD system. Performs related duties as assigned. Attendance and timeliness are essential functions of the job. Exhibits the City of Harker Heights' Core Values.Minimum QualificationsTyping test through the Workforce Solutions Office or online (only if Workforce Solutions is not available). Applicants who have taken a typing test within one (1) year of application date may attach the results to their online application. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to attain this knowledge and abilities would be through some experience in public relations. A high school graduate or equivalent to the completion of the twelfth grade. Be completely free of alcohol or drug habits.BenefitsThe City of Harker Heights offers a variety of competitive benefit packages for regular full-time employees which include:Health Insurance – Scott & White Health Plan & Prescription, Superior Vision, and UnitedHealthcare Dental. (100% paid by City for employee – spouse and dependent coverage premiums paid by employee)Health Savings Account (HSA) – Available with the High Deductible Health Plan optionPaid VacationSick TimeHolidays (13 paid holidays per year)Member Texas Municipal Retirement System (Contribution rate of 7% - City Matching 2 to 1) Deferred Compensation Plan (Participation Voluntary)Section 125 Cafeteria Plan Health Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) Supplemental Insurance Plan Long Term Disability (Provided by the City) Group Life (Provided by the City)Longevity payIncentivesCertification Pay (Fire Department, Parks & Recreation, Police Department, and Public Works)