Public Assistance Program Specialist

Summary

Advertisement Closes: 10/12/2026 (11:59 PM ET)Pay Grade16Salary$6,111.32 - $6,416.88 MonthlyEmployment TypeEXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WKHiring AgencyGeneral Government Cabinet | Auditor of Public AccountsLocationLocation VariesThe agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.DescriptionThe Office of Program Performance within the Office of the Ombudsman is committed to ensuring the citizens of the Commonwealth of Kentucky receive the correct benefits and have proper access to public assistance programs administered by the Cabinet. With a focus on Supplemental Nutrition Assistance Program (SNAP), Medicaid, Kentucky Transitional Assistance Program (KTAP), and other public assistance programs, the office works to provide accurate reviews and valuable feedback to state and federal partners.In the Division of Quality Control, you will be a member of a team that is charged with conducting public assistance program reviews of SNAP applications processed by the Cabinet for Health and Family Services (CHFS) Department of Community Based Services (DCBS) County Family Support Offices statewide. The principal objectives of the team are to serve as a mechanism to meet federal review mandates and to improve case work accuracy and enhance the quality of customer services provided by DCBS to the citizens of the Commonwealth of Kentucky.Responsibilities include, but are not limited to, the following:Provide technical assistance to management, quality control, and field staff in the interpretation as it relates to resolving errors.Examine a random sample of cases to determine the accuracy, promptness, and compliance of laws, regulations, and policy procedures as mandated by federal and state agencies.Assure federally set access procedures and formats are utilized appropriately and accurately in a timely and complete manner.Collect and analyze data for compliance verification purposes.Skills and abilities include, but are not limited to:Experience in processing SNAP application and recertification casesSNAP case review experienceFamiliarity with the FNS 310 HandbookShould be skilled in Microsoft office programsExcellent written and verbal communication skillsThe ability to travel throughout the state to achieve Division objectives. Travel may be required to conduct job duties. Occasional overnight travel may be required to perform job functions.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree.EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.Substitute EDUCATION for EXPERIENCE: NONESubstitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsWork is typically performed in an office setting. Occasional travel is necessary.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Rebecca Hamilton at rebecca.hamilton@ky.gov or 502-517-5190.An Equal Opportunity Employer M/F/D#J-18808-Ljbffr

Job Description

Advertisement Closes: 10/12/2026 (11:59 PM ET)Pay Grade16Salary$6,111.32 - $6,416.88 MonthlyEmployment TypeEXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WKHiring AgencyGeneral Government Cabinet | Auditor of Public AccountsLocationLocation VariesThe agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.DescriptionThe Office of Program Performance within the Office of the Ombudsman is committed to ensuring the citizens of the Commonwealth of Kentucky receive the correct benefits and have proper access to public assistance programs administered by the Cabinet. With a focus on Supplemental Nutrition Assistance Program (SNAP), Medicaid, Kentucky Transitional Assistance Program (KTAP), and other public assistance programs, the office works to provide accurate reviews and valuable feedback to state and federal partners.In the Division of Quality Control, you will be a member of a team that is charged with conducting public assistance program reviews of SNAP applications processed by the Cabinet for Health and Family Services (CHFS) Department of Community Based Services (DCBS) County Family Support Offices statewide. The principal objectives of the team are to serve as a mechanism to meet federal review mandates and to improve case work accuracy and enhance the quality of customer services provided by DCBS to the citizens of the Commonwealth of Kentucky.Responsibilities include, but are not limited to, the following:Provide technical assistance to management, quality control, and field staff in the interpretation as it relates to resolving errors.Examine a random sample of cases to determine the accuracy, promptness, and compliance of laws, regulations, and policy procedures as mandated by federal and state agencies.Assure federally set access procedures and formats are utilized appropriately and accurately in a timely and complete manner.Collect and analyze data for compliance verification purposes.Skills and abilities include, but are not limited to:Experience in processing SNAP application and recertification casesSNAP case review experienceFamiliarity with the FNS 310 HandbookShould be skilled in Microsoft office programsExcellent written and verbal communication skillsThe ability to travel throughout the state to achieve Division objectives. Travel may be required to conduct job duties. Occasional overnight travel may be required to perform job functions.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree.EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.Substitute EDUCATION for EXPERIENCE: NONESubstitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsWork is typically performed in an office setting. Occasional travel is necessary.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Rebecca Hamilton at rebecca.hamilton@ky.gov or 502-517-5190.An Equal Opportunity Employer M/F/D#J-18808-Ljbffr