Sheriff’s Telecommunicator

Summary

Sheriff's TelecommunicatorWe are seeking a Sheriff's Telecommunicator with strong communication skills, a passion for serving the community, and the ability to multitask effectively in high-pressure situations. In this role, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch division is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. Location and hours: This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. Candidates must be available to work various shifts that include day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered. Shifts may start at: 7 a.m., 11 a.m., 3 p.m., or 7 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. Qualified candidates will be invited via email to take the CritiCall test online on your own computer. Please check spam folder for email. About this position type: This is a full-time benefit earning position. This position is internally classified as a Sheriff's Telecommunicator. In this position, you will: Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information. Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units. Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems. Coordinate activities for public safety units on various radio systems. Enter, update, and retrieve information from local, state, and national computerized data systems. Disseminate severe weather and disaster warning/watch information. Need to have: One of the following: One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS). Two or more years of other dispatching or call center experience. Two or more years of experience as a first responder (police officer, firefighter, and/or emergency medical technician/paramedic). Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously. Completion of the 911 Telecommunicator Pathways Training program and one or more years of call center experience. Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis. Typing skills of 40 words per minute with 90% accuracy. Nice to have: Excellent customer service, multitasking, active listening, and problem-solving skills. Ability to: Use radio, telephone, and computer dispatching systems. Adopt different communication styles to effectively communicate with a variety of customers/clients. Make quick, independent decisions in response to calls for emergency assistance. Simultaneously gather information from callers, enter data in computer systems, and dispatch response units under stressful situations. Prioritize calls and organize tasks. Coordinate information and read maps to provide accurate geographical information. Work calmly and effectively while dealing with the public, law enforcement, and fire agencies under high stress situations. Monitor and speak over a radio dispatch system or respond to dispatched emergencies as routine part of your job. About the department: The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates most of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county. The Sheriff's Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff's Office is providing quality professional services while building meaningful relationships that are sustainable within our communities, and with our partners, to ensure justice and safety for all. About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. Invitations to interview will be based on an assessment of education and experience. Applicants must have no felony convictions and must successfully complete a typing test, drug test, extensive background investigation that includes criminal, employment and financial checks, and a pre-employment physical and psychological assessment prior to employment. If you have any questions, please contact: Talent Acquisition division Hennepin County Human Resources department Submit a request at hennepin.us/ask-hr or 612-348-7855BenefitsWhy work here? Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including: Meaningful work Public service Competitive pay Work-life balance Generous benefits Opportunities to grow Commitment to your success By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents. Employee Benefits Summary Visit our benefits page to learn more: bridge.hennepin.us/eligibility. If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

Job Description

Sheriff's TelecommunicatorWe are seeking a Sheriff's Telecommunicator with strong communication skills, a passion for serving the community, and the ability to multitask effectively in high-pressure situations. In this role, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch division is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. Location and hours: This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. Candidates must be available to work various shifts that include day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered. Shifts may start at: 7 a.m., 11 a.m., 3 p.m., or 7 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. Qualified candidates will be invited via email to take the CritiCall test online on your own computer. Please check spam folder for email. About this position type: This is a full-time benefit earning position. This position is internally classified as a Sheriff's Telecommunicator. In this position, you will: Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information. Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units. Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems. Coordinate activities for public safety units on various radio systems. Enter, update, and retrieve information from local, state, and national computerized data systems. Disseminate severe weather and disaster warning/watch information. Need to have: One of the following: One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS). Two or more years of other dispatching or call center experience. Two or more years of experience as a first responder (police officer, firefighter, and/or emergency medical technician/paramedic). Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously. Completion of the 911 Telecommunicator Pathways Training program and one or more years of call center experience. Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis. Typing skills of 40 words per minute with 90% accuracy. Nice to have: Excellent customer service, multitasking, active listening, and problem-solving skills. Ability to: Use radio, telephone, and computer dispatching systems. Adopt different communication styles to effectively communicate with a variety of customers/clients. Make quick, independent decisions in response to calls for emergency assistance. Simultaneously gather information from callers, enter data in computer systems, and dispatch response units under stressful situations. Prioritize calls and organize tasks. Coordinate information and read maps to provide accurate geographical information. Work calmly and effectively while dealing with the public, law enforcement, and fire agencies under high stress situations. Monitor and speak over a radio dispatch system or respond to dispatched emergencies as routine part of your job. About the department: The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates most of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county. The Sheriff's Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff's Office is providing quality professional services while building meaningful relationships that are sustainable within our communities, and with our partners, to ensure justice and safety for all. About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. Invitations to interview will be based on an assessment of education and experience. Applicants must have no felony convictions and must successfully complete a typing test, drug test, extensive background investigation that includes criminal, employment and financial checks, and a pre-employment physical and psychological assessment prior to employment. If you have any questions, please contact: Talent Acquisition division Hennepin County Human Resources department Submit a request at hennepin.us/ask-hr or 612-348-7855BenefitsWhy work here? Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including: Meaningful work Public service Competitive pay Work-life balance Generous benefits Opportunities to grow Commitment to your success By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents. Employee Benefits Summary Visit our benefits page to learn more: bridge.hennepin.us/eligibility. If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.