Program Specialist

Summary

Program Specialist

Major duties include but are not limited to:

• Review and implement administrative program guidance, policies, and procedures, and works with clinic leadership to ensure compliance by clinic staff.
• Monitors and studies work operations to detect opportunities for improvement.
• Serve as a patient advocate and refers patient concerns to the appropriate parties for service recovery and resolution.
• Investigate and draft replies on behalf of executive leadership regarding Congressional inquiries, Veterans Service Officer (VSO) inquiries, Patient Advocate Tracking System (PATS) reports, and other customerservice related concerns. Training and experience in the VANCHCS SERVE model and on the use of PATS is required for this position.
• Serves as the safety officer and emergency management coordinator for the clinic and promotes a culture of safety among staff members.
• Conducting routine environment of care (EOC) inspections, working with appropriate services to address EOC deficiencies, maintaining and updating the clinic's emergency management plan, orienting new staff on the emergency management plan and coordinating routine emergency drills.
• Responsible for space assignment and utilization reviews.
• Actively participates in health care system Space Committee meetings on space requests related to his/her assigned clinic.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD02935A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

Job Description

Program Specialist

Major duties include but are not limited to:

• Review and implement administrative program guidance, policies, and procedures, and works with clinic leadership to ensure compliance by clinic staff.
• Monitors and studies work operations to detect opportunities for improvement.
• Serve as a patient advocate and refers patient concerns to the appropriate parties for service recovery and resolution.
• Investigate and draft replies on behalf of executive leadership regarding Congressional inquiries, Veterans Service Officer (VSO) inquiries, Patient Advocate Tracking System (PATS) reports, and other customerservice related concerns. Training and experience in the VANCHCS SERVE model and on the use of PATS is required for this position.
• Serves as the safety officer and emergency management coordinator for the clinic and promotes a culture of safety among staff members.
• Conducting routine environment of care (EOC) inspections, working with appropriate services to address EOC deficiencies, maintaining and updating the clinic's emergency management plan, orienting new staff on the emergency management plan and coordinating routine emergency drills.
• Responsible for space assignment and utilization reviews.
• Actively participates in health care system Space Committee meetings on space requests related to his/her assigned clinic.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD02935A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized