Program Specialist

Summary

Job Title

Transcription Program Specialist

Job Description

The Transcription Program Specialist (TPS) works within the Support Services Division of the San Diego VBA Regional Office and is responsible for supporting Management and the Supervisory Office Assistant. Specific duties include:

• Responsible for the overall management control and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff and Veteran Service Organizations (VSO).
• Conducts quality assurance reviews of final transcripts produced by NTC.
• Analyzes reports regarding production, quality, and timeliness goals/standards offering suggestions to management for improvements.
• Prepares and conducts formal training sessions for newly hired personnel, refresher training and training required due to changes in procedures or standards.
• Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e. OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs.
• The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide-range of topics and specialized and complex medical and legal terms.
• Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09

Work Schedule: Monday - Friday, 7:00 am - 3:30 pm

Compressed/Flexible: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist; PD38201A and PD38200A

Relocation/Recruitment Incentives: Not Authorized.

Financial Disclosure Report: Not required

Bargaining Unit: Yes

Job Description

Job Title

Transcription Program Specialist

Job Description

The Transcription Program Specialist (TPS) works within the Support Services Division of the San Diego VBA Regional Office and is responsible for supporting Management and the Supervisory Office Assistant. Specific duties include:

• Responsible for the overall management control and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff and Veteran Service Organizations (VSO).
• Conducts quality assurance reviews of final transcripts produced by NTC.
• Analyzes reports regarding production, quality, and timeliness goals/standards offering suggestions to management for improvements.
• Prepares and conducts formal training sessions for newly hired personnel, refresher training and training required due to changes in procedures or standards.
• Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e. OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs.
• The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide-range of topics and specialized and complex medical and legal terms.
• Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09

Work Schedule: Monday - Friday, 7:00 am - 3:30 pm

Compressed/Flexible: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist; PD38201A and PD38200A

Relocation/Recruitment Incentives: Not Authorized.

Financial Disclosure Report: Not required

Bargaining Unit: Yes