PROGRAM SPECIALIST III-DOE

Summary

PROGRAM SPECIALIST III-DOE - 48001098

This position performs intermediate to advanced level work under the limited supervision of the Info Tech Business Consultant MGR – SES in the Bureau of PK-20 Education Reporting and Accessibility, Division of Accountability, Research, and Measurement. This position is responsible for maintaining the Bureau's webpage, managing electronic communications, and providing technical assistance to end users. Duties require the ability to manage multiple competing priorities and ability to adapt to evolving priorities, demands, and organizational needs while continuously acquiring and applying new skills and knowledge.

DUTIES & RESPONSIBILITIES:

• Maintains the Bureau's webpage by formatting the publications for plain language, consistency, and making documents accessible in accordance with the Americans with Disabilities (ADA) Act.
• Serve as a liaison between requesters and programming staff.
• Manage electronic communications by coordinating with requesters to clarify needs and ensure accurate and timely delivery of reports and data.
• Maintain and update request logs, ensuring deadlines are met and supporting the development of recurring report schedules.
• Deliver high-quality customer service while facilitating communication between technical staff and data requesters.
• Assist in the production, analysis, and interpretation of reports.
• Format reports according to bureau standards, ensuring clarity through consistent titles, headers, and footnotes.
• Support end users by explaining and interpreting data in a clear and accessible manner.
• Identify and troubleshoot inconsistencies in data presentation, working with programming staff in developing effective solutions.
• Responsible for the dissemination of reports and information via bureau webpages.
• Safeguard data confidentially and ensure strict adherence to all applicable state and federal privacy laws and regulations.
• Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior.
• Ability to perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
• Ability to establish and maintain effective working relationships with others.
• Experience and ability in the development of web pages and use of community resources and comparable benefits.
• Ability to maintain accuracy and attention to detail.
• Ability to quickly learn new tools, plugins, or technologies.
• Ability to communicate technical information clearly to non-technical stakeholders.
• Ability to identify and troubleshoot potential issues and implement proactive solutions.
• Ability to demonstrate consistent and reliable attendance.

MINIMUM QUALIFICATIONS:

• One year of experience working in Excel.
• Experience using Adobe Acrobat Pro (Preferred but not required)
• Ability to provide work samples of writing skills for grammar, editing and communication review.

Location: Tallahassee, FL, US, 32399

Job Description

PROGRAM SPECIALIST III-DOE - 48001098

This position performs intermediate to advanced level work under the limited supervision of the Info Tech Business Consultant MGR – SES in the Bureau of PK-20 Education Reporting and Accessibility, Division of Accountability, Research, and Measurement. This position is responsible for maintaining the Bureau's webpage, managing electronic communications, and providing technical assistance to end users. Duties require the ability to manage multiple competing priorities and ability to adapt to evolving priorities, demands, and organizational needs while continuously acquiring and applying new skills and knowledge.

DUTIES & RESPONSIBILITIES:

• Maintains the Bureau's webpage by formatting the publications for plain language, consistency, and making documents accessible in accordance with the Americans with Disabilities (ADA) Act.
• Serve as a liaison between requesters and programming staff.
• Manage electronic communications by coordinating with requesters to clarify needs and ensure accurate and timely delivery of reports and data.
• Maintain and update request logs, ensuring deadlines are met and supporting the development of recurring report schedules.
• Deliver high-quality customer service while facilitating communication between technical staff and data requesters.
• Assist in the production, analysis, and interpretation of reports.
• Format reports according to bureau standards, ensuring clarity through consistent titles, headers, and footnotes.
• Support end users by explaining and interpreting data in a clear and accessible manner.
• Identify and troubleshoot inconsistencies in data presentation, working with programming staff in developing effective solutions.
• Responsible for the dissemination of reports and information via bureau webpages.
• Safeguard data confidentially and ensure strict adherence to all applicable state and federal privacy laws and regulations.
• Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior.
• Ability to perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others.
• Ability to establish and maintain effective working relationships with others.
• Experience and ability in the development of web pages and use of community resources and comparable benefits.
• Ability to maintain accuracy and attention to detail.
• Ability to quickly learn new tools, plugins, or technologies.
• Ability to communicate technical information clearly to non-technical stakeholders.
• Ability to identify and troubleshoot potential issues and implement proactive solutions.
• Ability to demonstrate consistent and reliable attendance.

MINIMUM QUALIFICATIONS:

• One year of experience working in Excel.
• Experience using Adobe Acrobat Pro (Preferred but not required)
• Ability to provide work samples of writing skills for grammar, editing and communication review.

Location: Tallahassee, FL, US, 32399