Public Safety Operator - BCSO

Summary

Job Title Public Safety Operator - BCSO Pay Rate Min to Mid Range $21.79 - $25.61 Time Type Full time Summary Description This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.Duties and Responsibilities Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchersDetermines severity of situation based on detailed information gathered from the callerEnters call subject matter into computer and prioritizes calls for serviceResponds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch informationResearches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal historyContacts various service/utility agencies and other emergency contacts as directedAssists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related proceduresPerforms clerical duties such as making copies of documents and forwarding to the appropriate locationPerforms related duties as requiredMinimum Qualifications Graduation from High School or a General Education Development (GED) certificateSkill in operating telecommunication equipment; skill in determining type and seriousness of callsSkill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general publicMust have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment dateMust obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETSMust pass a psychological and physical exam including a drug screeningMust possess a valid driver's licenseMust secure and maintain a favorable background investigation from the Bexar County Sheriff's OfficeMay be subject to recallMay be required to work more than 40 hours during the workweekMust work weekends and holidays and perform shift workWorking Conditions and Physical Demands Constantly working in indoor conditions; high call volume, fast paced and stressful call center environmentOccasionally moves items weighing up to 10-15 poundsOccasionally moves about the officeFrequently communicates with others; must be able to exchange accurate informationConstantly operates a computer and other office productivity machineryPositions self to perform essential functionsMust be able to remain in a stationary positionWorking With Bexar CountyEmployee Benefits Competitive salary, retirement, and benefitsMany employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren)Employee benefits are strategically designed to support an employee and family, work/life balanceBexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services.With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach. As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service.Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.#J-18808-Ljbffr

Job Description

Job Title Public Safety Operator - BCSO Pay Rate Min to Mid Range $21.79 - $25.61 Time Type Full time Summary Description This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.Duties and Responsibilities Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchersDetermines severity of situation based on detailed information gathered from the callerEnters call subject matter into computer and prioritizes calls for serviceResponds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch informationResearches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal historyContacts various service/utility agencies and other emergency contacts as directedAssists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related proceduresPerforms clerical duties such as making copies of documents and forwarding to the appropriate locationPerforms related duties as requiredMinimum Qualifications Graduation from High School or a General Education Development (GED) certificateSkill in operating telecommunication equipment; skill in determining type and seriousness of callsSkill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general publicMust have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment dateMust obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETSMust pass a psychological and physical exam including a drug screeningMust possess a valid driver's licenseMust secure and maintain a favorable background investigation from the Bexar County Sheriff's OfficeMay be subject to recallMay be required to work more than 40 hours during the workweekMust work weekends and holidays and perform shift workWorking Conditions and Physical Demands Constantly working in indoor conditions; high call volume, fast paced and stressful call center environmentOccasionally moves items weighing up to 10-15 poundsOccasionally moves about the officeFrequently communicates with others; must be able to exchange accurate informationConstantly operates a computer and other office productivity machineryPositions self to perform essential functionsMust be able to remain in a stationary positionWorking With Bexar CountyEmployee Benefits Competitive salary, retirement, and benefitsMany employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren)Employee benefits are strategically designed to support an employee and family, work/life balanceBexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services.With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach. As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service.Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.#J-18808-Ljbffr