Program Specialist

Summary

Salary : $56,724.00 Annually
Location : Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA
Job Type: Full time
Job Number: 2026-00336E
Department: Human Services
Division: Children, Youth and Families
Opening Date: 10/06/2026
Closing Date: 10/20/2026 5:00 PM Eastern

Application Requirements
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.
For questions regarding this posting, please contact Kimberly Lorenzoni, Human Resources Position Specialist at KLorenzoni@norcopa.gov

or 610-829-6372.
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE
The Program Specialist 1 - Children, Youth & Families - HealthChoices position provides direct supervision to all agency staff regarding managed care, especially as it relates to Children in Substitute Care (CISC). This position is responsible for the continued development of protocols, changes made by the Federal or state government, and the implementation and monitoring of the managed care initiative. This position provides consultation to Children, Youth & Families staff and the Juvenile Probation office on all issues pertaining to HealthChoices.

SUPERVISION RECEIVEDThis position reports directly to the Children, Youth & Families Assistant Administrator 2.

SUPERVISION EXERCISEDThis position is responsible for supervision over the following classifications: Administrative Assistant.

ESSENTIAL DUTIES OF THE POSITIONOversees all functions and tasks of the Children, Youth & Families HealthChoices unit. Supervises protocols for Master Client Index (MCI) checks and clearances. Obtains MCI clarifications from the Department of Human Services and shares with impacted staff to improve work flow and processes.

Ensures completion of fiscal forms for placement of children in foster care, including the determination of Medical Levels of Foster Care.

Monitors changes to Physical Health Managed Care Organizations (PH-MCOs) and Primary Care Physician (PCP) selections for all CISC.

Advocates for the resolution of insurance, billing, and access issues. Authorizes payment and/or reimbursement of medical bills as the payer of last resort.

Tracks and monitors the insurance, medical, and dental records for CISC.

Assigns workload to staff. Assesses and conducts Employee Performance Reviews (PERs). Updates staff on all new regulatory processes. Schedules regular conferences with staff. Provides direction, support, and suggestions for handling assigned duties and conflict resolution.

Oversees the reviews of children's general and special health needs to ensure selection of the Physical Health Managed Care Organization (PH-MCO) most appropriate to meet the needs for children in out of home placement.

Serves as liaison to PH-MCOs and the County's Behavioral Health Managed Care Organization (BH-MCO).

Provides case coordination as needed both within the Department of Human Services and with outside stakeholders.

Serves as point of contact for all CISC insurance and medication issues, including County P-Card purchases for medications, medical bills received, etc. Reviews and authorizes all medical bills needing reimbursement.

Participates in the coordination of interagency meetings including County Multi-Systems Team Meetings and Complex Case Meetings. Provides support to caseworkers with referrals to Developmental Programs, Mental Health, and Child and Adolescent Service System Program (CASSP).

Files grievances for denied services with insurance companies when appropriate or requested.

Participates in agency and inter-agency staffing committees, administrative meetings, unit meetings, Court hearings, etc. Ensures adequate service provision throughout agency.

Responsible for the general supervision of agency staff regarding managed care issues, serving as a resource to agency staff. Advises on advocacy strategies to access needed physical and behavioral health services for clients, including resolving insurance issues and assisting with referrals for accessing out-of-network providers when necessary to meet the needs of children in CISC.

Responsible for individual professional growth. Maintains professional competency by attendance at seminars, workshops, and through review of current professional literature and resources.

Maintains client confidentiality in accordance with state laws and regulations, as well as agency policies and procedures.

Participates in agency and County workgroups and meetings as assigned or agreed to by the Assistant Administrator.

Reviews utilization patterns and other managed care data including updates on providers, Psychotropic Medication Dashboard Report (PMDR), and the Home and Community Services Information Systems (HCSIS) unusual Incident Reports. Shares pertinent information with colleagues.

Collaborates with Fee-For-Service (FFS) on various issues that occur for those not enrolled in an MCO.

Attends community meetings as agency representative to develop services collaboratively as the needs of consumers change within system limits.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE - Possession of a Bachelor's degree with major course work in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related social sciences; AND

At least two (2) years of full-time professional work experience in social casework in a public or private social services agency. (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.);

OR

At least one (1) year of full-time work experience as a Program Specialist 1.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the principles and practices of Children, Youth & Families program planning and development as it relates to the implementation of direct services and operational procedures.

Knowledge of modern basic management principles and practices.

Knowledge of current social, economic, and health problems and resources as it relates to Children, Youth & Families.

Knowledge of the basic principles and methods involved in working with socially maladjusted and physically and/or mentally disadvantaged children and youth.

Knowledge of the structure, organization, and methods of public and private Children, Youth & Families agencies and institutions.

Knowledge of the principles and methods applied to collecting, reviewing, analyzing, and interpreting statistical data.

Ability to analyze and evaluate program plans and operations. Makes recommendations leading toward policy and method determination.

Ability to aid in the development and coordination of Children, Youth & Families program plans.

Ability to establish and maintain effective working relationships with departmental staff and other agencies.

Ability to compose and present pertinent statements verbally and in writing.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENTTelephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is quiet.

SELECTION GUIDELINESFormal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: HS/GR39
UNION STATUS: NON-UNION
Created September 2026
Full-time employees of the County of Northampton are afforded a package of benefits which includes the following:
Medical Insurance
Vision and Prescription
Dental
Life Insurance
Retirement
I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.
II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.
III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.
IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.
V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan (457(b)) which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.
01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Current Northampton County employees MUST detail ALL County work experience on their application. Failure to include correct work history and employment dates will result in the rejection of your application. If you need assistance with this information, please reach out to the Human Resources department BEFORE submitting your application. Please select "yes" to confirm your understanding of this requirement. If you are not a current County employee, please select "no".

• Yes
• No

03

Do you have a bachelor's degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? Note: Be sure to list your degree major in your education section. Official transcripts may be required if selected for the position. *If you do not have a bachelor's degree, you will need four (4) years of related work experience to be equivalent; two (2) years if you have an associate's degree.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

04

At least one (1) year of full-time work experience as a Program Specialist 1

• Yes
• No

05

At least two (2) years of full-time professional work experience in social casework in a public or private social services agency. (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.);

• Yes
• No

06

Do you possess a valid and current driver's license with an acceptable driving record?

• Yes
• No

Required Question

Job Description

Salary : $56,724.00 Annually
Location : Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA
Job Type: Full time
Job Number: 2026-00336E
Department: Human Services
Division: Children, Youth and Families
Opening Date: 10/06/2026
Closing Date: 10/20/2026 5:00 PM Eastern

Application Requirements
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.
For questions regarding this posting, please contact Kimberly Lorenzoni, Human Resources Position Specialist at KLorenzoni@norcopa.gov

or 610-829-6372.
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE
The Program Specialist 1 - Children, Youth & Families - HealthChoices position provides direct supervision to all agency staff regarding managed care, especially as it relates to Children in Substitute Care (CISC). This position is responsible for the continued development of protocols, changes made by the Federal or state government, and the implementation and monitoring of the managed care initiative. This position provides consultation to Children, Youth & Families staff and the Juvenile Probation office on all issues pertaining to HealthChoices.

SUPERVISION RECEIVEDThis position reports directly to the Children, Youth & Families Assistant Administrator 2.

SUPERVISION EXERCISEDThis position is responsible for supervision over the following classifications: Administrative Assistant.

ESSENTIAL DUTIES OF THE POSITIONOversees all functions and tasks of the Children, Youth & Families HealthChoices unit. Supervises protocols for Master Client Index (MCI) checks and clearances. Obtains MCI clarifications from the Department of Human Services and shares with impacted staff to improve work flow and processes.

Ensures completion of fiscal forms for placement of children in foster care, including the determination of Medical Levels of Foster Care.

Monitors changes to Physical Health Managed Care Organizations (PH-MCOs) and Primary Care Physician (PCP) selections for all CISC.

Advocates for the resolution of insurance, billing, and access issues. Authorizes payment and/or reimbursement of medical bills as the payer of last resort.

Tracks and monitors the insurance, medical, and dental records for CISC.

Assigns workload to staff. Assesses and conducts Employee Performance Reviews (PERs). Updates staff on all new regulatory processes. Schedules regular conferences with staff. Provides direction, support, and suggestions for handling assigned duties and conflict resolution.

Oversees the reviews of children's general and special health needs to ensure selection of the Physical Health Managed Care Organization (PH-MCO) most appropriate to meet the needs for children in out of home placement.

Serves as liaison to PH-MCOs and the County's Behavioral Health Managed Care Organization (BH-MCO).

Provides case coordination as needed both within the Department of Human Services and with outside stakeholders.

Serves as point of contact for all CISC insurance and medication issues, including County P-Card purchases for medications, medical bills received, etc. Reviews and authorizes all medical bills needing reimbursement.

Participates in the coordination of interagency meetings including County Multi-Systems Team Meetings and Complex Case Meetings. Provides support to caseworkers with referrals to Developmental Programs, Mental Health, and Child and Adolescent Service System Program (CASSP).

Files grievances for denied services with insurance companies when appropriate or requested.

Participates in agency and inter-agency staffing committees, administrative meetings, unit meetings, Court hearings, etc. Ensures adequate service provision throughout agency.

Responsible for the general supervision of agency staff regarding managed care issues, serving as a resource to agency staff. Advises on advocacy strategies to access needed physical and behavioral health services for clients, including resolving insurance issues and assisting with referrals for accessing out-of-network providers when necessary to meet the needs of children in CISC.

Responsible for individual professional growth. Maintains professional competency by attendance at seminars, workshops, and through review of current professional literature and resources.

Maintains client confidentiality in accordance with state laws and regulations, as well as agency policies and procedures.

Participates in agency and County workgroups and meetings as assigned or agreed to by the Assistant Administrator.

Reviews utilization patterns and other managed care data including updates on providers, Psychotropic Medication Dashboard Report (PMDR), and the Home and Community Services Information Systems (HCSIS) unusual Incident Reports. Shares pertinent information with colleagues.

Collaborates with Fee-For-Service (FFS) on various issues that occur for those not enrolled in an MCO.

Attends community meetings as agency representative to develop services collaboratively as the needs of consumers change within system limits.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE - Possession of a Bachelor's degree with major course work in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related social sciences; AND

At least two (2) years of full-time professional work experience in social casework in a public or private social services agency. (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.);

OR

At least one (1) year of full-time work experience as a Program Specialist 1.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the principles and practices of Children, Youth & Families program planning and development as it relates to the implementation of direct services and operational procedures.

Knowledge of modern basic management principles and practices.

Knowledge of current social, economic, and health problems and resources as it relates to Children, Youth & Families.

Knowledge of the basic principles and methods involved in working with socially maladjusted and physically and/or mentally disadvantaged children and youth.

Knowledge of the structure, organization, and methods of public and private Children, Youth & Families agencies and institutions.

Knowledge of the principles and methods applied to collecting, reviewing, analyzing, and interpreting statistical data.

Ability to analyze and evaluate program plans and operations. Makes recommendations leading toward policy and method determination.

Ability to aid in the development and coordination of Children, Youth & Families program plans.

Ability to establish and maintain effective working relationships with departmental staff and other agencies.

Ability to compose and present pertinent statements verbally and in writing.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENTTelephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is quiet.

SELECTION GUIDELINESFormal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: HS/GR39
UNION STATUS: NON-UNION
Created September 2026
Full-time employees of the County of Northampton are afforded a package of benefits which includes the following:
Medical Insurance
Vision and Prescription
Dental
Life Insurance
Retirement
I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.
II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.
III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.
IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.
V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan (457(b)) which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.
01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Current Northampton County employees MUST detail ALL County work experience on their application. Failure to include correct work history and employment dates will result in the rejection of your application. If you need assistance with this information, please reach out to the Human Resources department BEFORE submitting your application. Please select "yes" to confirm your understanding of this requirement. If you are not a current County employee, please select "no".

• Yes
• No

03

Do you have a bachelor's degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? Note: Be sure to list your degree major in your education section. Official transcripts may be required if selected for the position. *If you do not have a bachelor's degree, you will need four (4) years of related work experience to be equivalent; two (2) years if you have an associate's degree.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

04

At least one (1) year of full-time work experience as a Program Specialist 1

• Yes
• No

05

At least two (2) years of full-time professional work experience in social casework in a public or private social services agency. (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.);

• Yes
• No

06

Do you possess a valid and current driver's license with an acceptable driving record?

• Yes
• No

Required Question