Communications Technician (911 Dispatcher)

Summary

Job Description Job Description Join Our Team

The Universal City Police Department is seeking a dedicated, professional Communications Technician (911 Dispatcher) who is committed to providing exceptional service to our community. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy making a difference, we encourage you to apply.

Why Join Us?

• Competitive salary
• Excellent retirement benefits
• Comprehensive medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Certificate pay incentives
• Lateral pay opportunities for experienced dispatchers
• Supportive, team-oriented work environment

Job Summary

As a Communications Technician, you will serve as the critical link between the public and emergency responders by receiving emergency and non-emergency calls, dispatching police, fire, and EMS personnel, and coordinating emergency communications. This position requires excellent communication skills, sound judgment, and the ability to remain calm in high-pressure situations.

Essential Duties

• Answer and prioritize emergency and non-emergency calls
• Dispatch police, fire, and EMS personnel
• Monitor radio traffic and emergency communication systems
• Maintain accurate records and dispatch logs
• Access and utilize TCIC/NCIC databases
• Coordinate with neighboring public safety agencies
• Provide outstanding customer service while ensuring public safety

Minimum Qualifications

• High school diploma or GED
• Excellent communication and interpersonal skills
• Ability to multitask and make sound decisions in stressful situations

Preferred Qualifications

• One (1) year or more of dispatch or related experience
• Texas Basic Telecommunicator Certification
• Knowledge of local streets and geography

Schedule

• Full-time
• Shifts, including nights, weekends, and holidays
• Overtime may be required

Benefits:

• TMRS
• Mission Square 457 Plan
• Employee Medical, Dental, and Life insurance coverage is paid by the City
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health savings account
• On-the-job training
• Paid military leave
• Paid time off
• Tuition reimbursement
• Vision insurance

Pre-Employment Requirements

Selected applicants must successfully complete:

• Comprehensive background investigation
• Drug and alcohol screening
• Physical and/or psychological evaluation (as applicable)

How to Apply

To be considered, applicants must complete BOTH of the following:

• City Employment Application
• Personal History Statement (PHS) Packet (all required documents)

Incomplete application packets may not be considered.

The City of Universal City is proud to be an Equal Opportunity Employer (EOE).

Job Description

Job Description Job Description Join Our Team

The Universal City Police Department is seeking a dedicated, professional Communications Technician (911 Dispatcher) who is committed to providing exceptional service to our community. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy making a difference, we encourage you to apply.

Why Join Us?

• Competitive salary
• Excellent retirement benefits
• Comprehensive medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Certificate pay incentives
• Lateral pay opportunities for experienced dispatchers
• Supportive, team-oriented work environment

Job Summary

As a Communications Technician, you will serve as the critical link between the public and emergency responders by receiving emergency and non-emergency calls, dispatching police, fire, and EMS personnel, and coordinating emergency communications. This position requires excellent communication skills, sound judgment, and the ability to remain calm in high-pressure situations.

Essential Duties

• Answer and prioritize emergency and non-emergency calls
• Dispatch police, fire, and EMS personnel
• Monitor radio traffic and emergency communication systems
• Maintain accurate records and dispatch logs
• Access and utilize TCIC/NCIC databases
• Coordinate with neighboring public safety agencies
• Provide outstanding customer service while ensuring public safety

Minimum Qualifications

• High school diploma or GED
• Excellent communication and interpersonal skills
• Ability to multitask and make sound decisions in stressful situations

Preferred Qualifications

• One (1) year or more of dispatch or related experience
• Texas Basic Telecommunicator Certification
• Knowledge of local streets and geography

Schedule

• Full-time
• Shifts, including nights, weekends, and holidays
• Overtime may be required

Benefits:

• TMRS
• Mission Square 457 Plan
• Employee Medical, Dental, and Life insurance coverage is paid by the City
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health savings account
• On-the-job training
• Paid military leave
• Paid time off
• Tuition reimbursement
• Vision insurance

Pre-Employment Requirements

Selected applicants must successfully complete:

• Comprehensive background investigation
• Drug and alcohol screening
• Physical and/or psychological evaluation (as applicable)

How to Apply

To be considered, applicants must complete BOTH of the following:

• City Employment Application
• Personal History Statement (PHS) Packet (all required documents)

Incomplete application packets may not be considered.

The City of Universal City is proud to be an Equal Opportunity Employer (EOE).