Deputy Chief, Health Operations Unit (O-6 Billet) Supervisory

Summary

Job Title

Job Description

Duties

Help

Supervisory Responsibilities

1. Supervises the Health Operations Support Team Health Services Administrator (HOST HSA).
2. May assist with development of training and mentoring of the Regional Health Services Administrator (RHSA), Health Services Administrator (HSA), Assistant Health Services Administrator (AHSA), Facility Healthcare Program Manager (FHPM). Facility training Officer (FTO), and Facility Health and Safety Officer (FHSO).
3. Assists with planning, directing, organizing, coordinating, and controlling administrative operations through supporting managers who possess technical expertise in their respective areas.
4. Collaborate with the RHSA and Chief of Health Operations regarding complex personnel and operational issues, providing potential resolutions. Employ high level judgment, analysis and decision-making skills when delegating tasks and responsibilities to the multidisciplinary workforce. Provides program direction to support managers in various administrative areas for necessary mission accomplishment and accreditation standards.
5. Participates in Emergency Response Group (ERG) and ensures compliance with Incident Responders Group (IRG) and Continuity of Operations Plan (COOP). Participates in performance improvement activities and functions.

Government Technical Monitor

1. Serves as Government Technical Monitor for HOU medical records technician (MRT).
2. Serves as HOU HQ liaison/representative for invoice verification for language services contract(s).
3. Reviews all invoices and vouchers for accuracy in a timely manner in accordance with the Prompt Payment Act. Identifies and addresses discrepancies prior to validation.
4. Collaborate with the headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) policy for purchasing and procurement, and appropriate implementations of all contracts to include any technical or contractual difficulties encountered during vendor performance.

Accreditation/Policy

1. Review and update policies and procedures established by IHSC to include staffing, training, records management, clinical services, nursing services, behavioral health services, pharmacy services, dental services, medical records, and administration; quality assurance programs, safety and security standards, public health, environmental control standards, as indicated by IHSC Office of Policy guidelines.
2. Contributes to policies, and preparing recommendations for executive leadership, for the healthcare delivery system by coordinating with IHSC Office of Policy (IOP).
3. Monitor compliance of all required elements within DHS/ICE/IHSC policies, regulations, and the rules of all associated accrediting bodies (ACA, NCCHC, PBNDS) by monitoring operations and initiating changes where required.
4. Supporting the field in the development of LOPs by identifying which LOPs are needed based on policies and accreditation standards and ensuring consistency across IHSC facilities.

Monitoring and Reporting Requirements

1. Monitors and directs all required programs, documentation, reports, and mission related data in accordance with established timelines, policy, and accreditation standards.
2. Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly, to include reporting to IHSC leadership.
3. Ensure all required meetings are held and documented in compliance with established policies and accreditation standards.
4. Evaluates impact of health care delivery through monitoring of current organizational structures, management systems, and administrative functions.

Taskings

1. Serves as POC and liaison for Taskings.
2. Provide education and training to facility personnel on IHSC tasking process.
3. Reviews and evaluate final response/supporting documentation for accuracy and completeness.
4. Manages Tasking timelines and expectations.

Resource Management

1. Effectively communicates resource, equipment, space, personnel, and funding needs to the proper agency authorities with all required supporting documentation.
2. Maintains continuity of contracted services to ensure daily medical facility operations
3. Serves as liaison with RMU assets to address contracting issues related to services and staffing contracts.

Administrative

1. Travel required up to 30% as directed by the Unit Chief of Health Operations.
2. Serves as SME, providing consultation and support to IHSC HQ with time-sensitive data and information requests
3. Providing consultative supervisory assistance/guidance supporting personnel related matters
4. Serving as the liaison between ICE and custody to address concerns impacting the facility from a national level.
5. Strategically addresses changes in operational tempo and requirements, communicating with and directing all stakeholders towards compliance.
6. Assist with formulation and update of HOU Business Plan, Strategic Action Plan, Accomplishments, Info Paper, Sit Reps, Executive Dashboard review

Job Description

Job Title

Job Description

Duties

Help

Supervisory Responsibilities

1. Supervises the Health Operations Support Team Health Services Administrator (HOST HSA).
2. May assist with development of training and mentoring of the Regional Health Services Administrator (RHSA), Health Services Administrator (HSA), Assistant Health Services Administrator (AHSA), Facility Healthcare Program Manager (FHPM). Facility training Officer (FTO), and Facility Health and Safety Officer (FHSO).
3. Assists with planning, directing, organizing, coordinating, and controlling administrative operations through supporting managers who possess technical expertise in their respective areas.
4. Collaborate with the RHSA and Chief of Health Operations regarding complex personnel and operational issues, providing potential resolutions. Employ high level judgment, analysis and decision-making skills when delegating tasks and responsibilities to the multidisciplinary workforce. Provides program direction to support managers in various administrative areas for necessary mission accomplishment and accreditation standards.
5. Participates in Emergency Response Group (ERG) and ensures compliance with Incident Responders Group (IRG) and Continuity of Operations Plan (COOP). Participates in performance improvement activities and functions.

Government Technical Monitor

1. Serves as Government Technical Monitor for HOU medical records technician (MRT).
2. Serves as HOU HQ liaison/representative for invoice verification for language services contract(s).
3. Reviews all invoices and vouchers for accuracy in a timely manner in accordance with the Prompt Payment Act. Identifies and addresses discrepancies prior to validation.
4. Collaborate with the headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) policy for purchasing and procurement, and appropriate implementations of all contracts to include any technical or contractual difficulties encountered during vendor performance.

Accreditation/Policy

1. Review and update policies and procedures established by IHSC to include staffing, training, records management, clinical services, nursing services, behavioral health services, pharmacy services, dental services, medical records, and administration; quality assurance programs, safety and security standards, public health, environmental control standards, as indicated by IHSC Office of Policy guidelines.
2. Contributes to policies, and preparing recommendations for executive leadership, for the healthcare delivery system by coordinating with IHSC Office of Policy (IOP).
3. Monitor compliance of all required elements within DHS/ICE/IHSC policies, regulations, and the rules of all associated accrediting bodies (ACA, NCCHC, PBNDS) by monitoring operations and initiating changes where required.
4. Supporting the field in the development of LOPs by identifying which LOPs are needed based on policies and accreditation standards and ensuring consistency across IHSC facilities.

Monitoring and Reporting Requirements

1. Monitors and directs all required programs, documentation, reports, and mission related data in accordance with established timelines, policy, and accreditation standards.
2. Monitors incidents, sentinel events and potential litigation situations, providing documentation of corrective actions accordingly, to include reporting to IHSC leadership.
3. Ensure all required meetings are held and documented in compliance with established policies and accreditation standards.
4. Evaluates impact of health care delivery through monitoring of current organizational structures, management systems, and administrative functions.

Taskings

1. Serves as POC and liaison for Taskings.
2. Provide education and training to facility personnel on IHSC tasking process.
3. Reviews and evaluate final response/supporting documentation for accuracy and completeness.
4. Manages Tasking timelines and expectations.

Resource Management

1. Effectively communicates resource, equipment, space, personnel, and funding needs to the proper agency authorities with all required supporting documentation.
2. Maintains continuity of contracted services to ensure daily medical facility operations
3. Serves as liaison with RMU assets to address contracting issues related to services and staffing contracts.

Administrative

1. Travel required up to 30% as directed by the Unit Chief of Health Operations.
2. Serves as SME, providing consultation and support to IHSC HQ with time-sensitive data and information requests
3. Providing consultative supervisory assistance/guidance supporting personnel related matters
4. Serving as the liaison between ICE and custody to address concerns impacting the facility from a national level.
5. Strategically addresses changes in operational tempo and requirements, communicating with and directing all stakeholders towards compliance.
6. Assist with formulation and update of HOU Business Plan, Strategic Action Plan, Accomplishments, Info Paper, Sit Reps, Executive Dashboard review