Management and Program Analyst

Summary

DutiesConducts ongoing assessment of the Bureau of Consular Affairs, Passport Services Directorate's training and employee development programs and operations.Provides information and essential feedback to management, co-workers, and subordinates with regard to the effectiveness and efficiency of PPT training programs and activities.Plans, develops, implements, evaluates, and improves programs, systems, processes, and procedures in order to enhance the services provided by Domestic Passport Training and ensure that the training needs of the Passport Services Directorate are met.Analyzes survey data, including feedback and suggestions submitted by customers, and provides recommendations for changes/improvements.

Job Description

DutiesConducts ongoing assessment of the Bureau of Consular Affairs, Passport Services Directorate's training and employee development programs and operations.Provides information and essential feedback to management, co-workers, and subordinates with regard to the effectiveness and efficiency of PPT training programs and activities.Plans, develops, implements, evaluates, and improves programs, systems, processes, and procedures in order to enhance the services provided by Domestic Passport Training and ensure that the training needs of the Passport Services Directorate are met.Analyzes survey data, including feedback and suggestions submitted by customers, and provides recommendations for changes/improvements.