Executive Officer

Summary

Position Summary

The Executive Officer provides enterprise-wide leadership for contract performance, workforce management, quality assurance, stakeholder engagement, and organizational effectiveness across multiple Passport Services offices.

Key Responsibilities:

• Serve as the senior contractor representative to Passport Services leadership.
• Provide oversight of staffing, workforce development, and employee retention.
• Direct strategic planning, quality management, and operational excellence initiatives.
• Manage customer relationships and executive-level communications.
• Lead performance management, risk mitigation, and service-delivery improvement efforts.
• Ensure contract compliance and successful delivery of all program objectives.
• Provide executive briefings, performance reporting, and organizational recommendations.

Required Qualifications:

• Master's Degree in Business, Public Administration, Management, or related field (or 12 years equivalent experience).
• Minimum 8 years Program Management experience.
• PMP Certification.
• Experience leading large federal programs and professional services workforces.
• Active Secret Clearance.

Preferred Qualifications

• Recent experience supporting the Department of State or other federal civilian agencies.
• Experience overseeing large professional services contracts supporting 100+ personnel.
• Experience leading geographically dispersed teams across multiple locations.
• Experience supporting workforce transformation, organizational modernization, and change-management initiatives.
• Experience implementing ISO 9001 quality management systems.
• Experience with SAFe, Agile, Lean Six Sigma, or continuous-improvement methodologies.
• Experience supporting executive-level governance, strategic planning, and performance management programs.
• Familiarity with Microsoft Power BI, SharePoint, Power Platform, and enterprise collaboration environments.

Compensation Range: The salary range provided is determined by market value, internal equity, and the candidate's experience and qualifications. Offers will be extended within this range, though not all candidates will receive an offer at the upper limit.

Job Description

Position Summary

The Executive Officer provides enterprise-wide leadership for contract performance, workforce management, quality assurance, stakeholder engagement, and organizational effectiveness across multiple Passport Services offices.

Key Responsibilities:

• Serve as the senior contractor representative to Passport Services leadership.
• Provide oversight of staffing, workforce development, and employee retention.
• Direct strategic planning, quality management, and operational excellence initiatives.
• Manage customer relationships and executive-level communications.
• Lead performance management, risk mitigation, and service-delivery improvement efforts.
• Ensure contract compliance and successful delivery of all program objectives.
• Provide executive briefings, performance reporting, and organizational recommendations.

Required Qualifications:

• Master's Degree in Business, Public Administration, Management, or related field (or 12 years equivalent experience).
• Minimum 8 years Program Management experience.
• PMP Certification.
• Experience leading large federal programs and professional services workforces.
• Active Secret Clearance.

Preferred Qualifications

• Recent experience supporting the Department of State or other federal civilian agencies.
• Experience overseeing large professional services contracts supporting 100+ personnel.
• Experience leading geographically dispersed teams across multiple locations.
• Experience supporting workforce transformation, organizational modernization, and change-management initiatives.
• Experience implementing ISO 9001 quality management systems.
• Experience with SAFe, Agile, Lean Six Sigma, or continuous-improvement methodologies.
• Experience supporting executive-level governance, strategic planning, and performance management programs.
• Familiarity with Microsoft Power BI, SharePoint, Power Platform, and enterprise collaboration environments.

Compensation Range: The salary range provided is determined by market value, internal equity, and the candidate's experience and qualifications. Offers will be extended within this range, though not all candidates will receive an offer at the upper limit.