Operations Program Specialist

Summary

Join Our TeamFor over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.Brief DescriptionFor over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.SummaryThe Operations Program Specialist leads small to medium sized projects aimed to enhance program management and operational efficiencies. The Specialist will help to ensure department initiatives are executed and communicated following policy and procedure.Education And/or ExperienceAssociates degree in a relevant field or a minimum of four years directly related experience requiredMinimum of three years banking experience in a related area requiredKnowledge of Branch and back-office operations, policies, practices, protocols, systems and programs requiredJob ResponsibilitiesManage end to end process of small to medium sized programs and initiative rolloutsLiaison between member facing channels and assigned lines of businessCreate, deploy and maintain all procedures, job aids and internal resources for new and existing programs and projects for member facing channelsOrganize and facilitate meetings to ensure all projects and programs are being tracked for the departmentIdentify gaps in processes and procedures within member facing channelsDevelop and implement solutions that eliminate process gaps while driving membership growth, operational efficiencies and mitigate riskDevelop and deliver statistical analysis of program utilization and trendsPerform other duties as needed upon request from immediate supervisorBenefits Of Joining The Teachers TeamWe provide a competitive compensation and benefits package that includes, but is not limited to:This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentivesPaid time off for vacation, personal days, and holidays401(k) company contributionTeachers pays 100% of Dental & Vision premiumTuition reimbursement is offered to full-time employeesExclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through TeachersThe good faith range for this position is $32.00 - $38.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.To learn more about Teachers and to view a full list of our job opportunities please visit

Job Description

Join Our TeamFor over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.Brief DescriptionFor over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.SummaryThe Operations Program Specialist leads small to medium sized projects aimed to enhance program management and operational efficiencies. The Specialist will help to ensure department initiatives are executed and communicated following policy and procedure.Education And/or ExperienceAssociates degree in a relevant field or a minimum of four years directly related experience requiredMinimum of three years banking experience in a related area requiredKnowledge of Branch and back-office operations, policies, practices, protocols, systems and programs requiredJob ResponsibilitiesManage end to end process of small to medium sized programs and initiative rolloutsLiaison between member facing channels and assigned lines of businessCreate, deploy and maintain all procedures, job aids and internal resources for new and existing programs and projects for member facing channelsOrganize and facilitate meetings to ensure all projects and programs are being tracked for the departmentIdentify gaps in processes and procedures within member facing channelsDevelop and implement solutions that eliminate process gaps while driving membership growth, operational efficiencies and mitigate riskDevelop and deliver statistical analysis of program utilization and trendsPerform other duties as needed upon request from immediate supervisorBenefits Of Joining The Teachers TeamWe provide a competitive compensation and benefits package that includes, but is not limited to:This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentivesPaid time off for vacation, personal days, and holidays401(k) company contributionTeachers pays 100% of Dental & Vision premiumTuition reimbursement is offered to full-time employeesExclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through TeachersThe good faith range for this position is $32.00 - $38.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.To learn more about Teachers and to view a full list of our job opportunities please visit