Program Specialist

Summary

Program Specialist

The Vice President for Information Technology is seeking an organized and collaborative Program Specialist to support the VP for Information Technology Operational Excellence and Analysis Team. This position supports campus-facing IT initiatives by developing communications, training materials, outreach plans, and project documentation that help campus partners understand, prepare for, and adopt new services and changes.

Responsibilities include coordinating stakeholder communications and outreach events; assisting with change management, training coordination, readiness tracking, feedback collection, and follow-up communications; maintaining project documentation and action items; and gathering metrics to evaluate communication effectiveness and campus adoption.

The Operational Excellence and Analysis Team supports Information Technology and university departments by improving how technology initiatives are communicated, implemented, and adopted across the university.

The Program Specialist serves as a member of the VP for Information Technology Operational Excellence and Analysis Team, supporting the planning and execution of communications, outreach, training, and change management activities for IT initiatives that affect campus partners. The position develops and maintains outreach and training materials; coordinates trainings, workshops, stakeholder meetings, and related logistics; and serves as a point of contact for communications with campus stakeholders. The Specialist assists with project documentation, communication planning, content review, action-item tracking, stakeholder follow-up, readiness activities, and other assignments that advance initiative goals. The position also gathers and reports relevant metrics, including training participation, outreach engagement, and stakeholder feedback, to support dashboards and assess communication effectiveness and campus adoption.

The ideal candidate will be a strong communicator who can translate technical information for non-technical audiences, manage multiple activities and deadlines, maintain accurate documentation, and build effective working relationships with campus partners. The candidate will use sound judgment, attention to detail, and an understanding of change management principles to support successful delivery and adoption of VP for Information Technology initiatives. Writing samples will be requested.

Required Documents:

1. Resume
2. Cover Letter
3. List of References

Optional Documents:

1. Letter of Recommendation #1
2. DD 214/DD1300
3. Veteran's Preference

Job Description

Program Specialist

The Vice President for Information Technology is seeking an organized and collaborative Program Specialist to support the VP for Information Technology Operational Excellence and Analysis Team. This position supports campus-facing IT initiatives by developing communications, training materials, outreach plans, and project documentation that help campus partners understand, prepare for, and adopt new services and changes.

Responsibilities include coordinating stakeholder communications and outreach events; assisting with change management, training coordination, readiness tracking, feedback collection, and follow-up communications; maintaining project documentation and action items; and gathering metrics to evaluate communication effectiveness and campus adoption.

The Operational Excellence and Analysis Team supports Information Technology and university departments by improving how technology initiatives are communicated, implemented, and adopted across the university.

The Program Specialist serves as a member of the VP for Information Technology Operational Excellence and Analysis Team, supporting the planning and execution of communications, outreach, training, and change management activities for IT initiatives that affect campus partners. The position develops and maintains outreach and training materials; coordinates trainings, workshops, stakeholder meetings, and related logistics; and serves as a point of contact for communications with campus stakeholders. The Specialist assists with project documentation, communication planning, content review, action-item tracking, stakeholder follow-up, readiness activities, and other assignments that advance initiative goals. The position also gathers and reports relevant metrics, including training participation, outreach engagement, and stakeholder feedback, to support dashboards and assess communication effectiveness and campus adoption.

The ideal candidate will be a strong communicator who can translate technical information for non-technical audiences, manage multiple activities and deadlines, maintain accurate documentation, and build effective working relationships with campus partners. The candidate will use sound judgment, attention to detail, and an understanding of change management principles to support successful delivery and adoption of VP for Information Technology initiatives. Writing samples will be requested.

Required Documents:

1. Resume
2. Cover Letter
3. List of References

Optional Documents:

1. Letter of Recommendation #1
2. DD 214/DD1300
3. Veteran's Preference