Program Specialist II

Summary

Program Specialist IICandidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, Jacksonville, FL or Tempe, AZ. The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team members, and driving supplier performance. The Program Specialist II is expected to manage more complex requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.Essential Functions: Strategic Client Engagement • Lead requisition intake sessions with hiring managers, offering consultative guidance on market trends, rate benchmarking, and talent availability. • Anticipate client needs and proactively recommend sourcing strategies. • Build long-term relationships with key client stakeholders to understand evolving business needs. Process Optimization and Reporting • Analyze requisition and fulfillment data to identify trends and recommend process improvements. • Develop and deliver customized reports and dashboards for clients and internal stakeholders. • Ensure compliance with client-specific policies and procedures. Supplier and Worker Oversight • Evaluate supplier performance using KPIs and recommend corrective actions or recognition. • Lead quarterly business reviews with suppliers. • Oversee complex worker assignment changes and ensure data integrity across systems. Mentorship and Team Collaboration • Provide guidance and support to Program Specialist I team members. • Share best practices and contribute to training initiativesQualifications: Bachelor's degree preferred. 3-5 years of experience in contingent workforce programs or staffing industry. Proven ability to manage complex client relationships and requisitions. Advanced Excel and reporting skills; experience with VMS tools and CRM systems. Strong presentation and stakeholder management skillsAdditional Information: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: Medical, dental & vision Hospital plans 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Tuition Assistance Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

Job Description

Program Specialist IICandidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, Jacksonville, FL or Tempe, AZ. The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team members, and driving supplier performance. The Program Specialist II is expected to manage more complex requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.Essential Functions: Strategic Client Engagement • Lead requisition intake sessions with hiring managers, offering consultative guidance on market trends, rate benchmarking, and talent availability. • Anticipate client needs and proactively recommend sourcing strategies. • Build long-term relationships with key client stakeholders to understand evolving business needs. Process Optimization and Reporting • Analyze requisition and fulfillment data to identify trends and recommend process improvements. • Develop and deliver customized reports and dashboards for clients and internal stakeholders. • Ensure compliance with client-specific policies and procedures. Supplier and Worker Oversight • Evaluate supplier performance using KPIs and recommend corrective actions or recognition. • Lead quarterly business reviews with suppliers. • Oversee complex worker assignment changes and ensure data integrity across systems. Mentorship and Team Collaboration • Provide guidance and support to Program Specialist I team members. • Share best practices and contribute to training initiativesQualifications: Bachelor's degree preferred. 3-5 years of experience in contingent workforce programs or staffing industry. Proven ability to manage complex client relationships and requisitions. Advanced Excel and reporting skills; experience with VMS tools and CRM systems. Strong presentation and stakeholder management skillsAdditional Information: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: Medical, dental & vision Hospital plans 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Tuition Assistance Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental LeaveAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.