Manager, Airport Operations - SFO

Summary

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager, Airport Operations is responsible for theday-to-day management of employees, ground handlers and external suppliers, including operational decisions and the overall coordination of activities to safely deliver the customer experience while achieving operational and financial objectives. In addition, the incumbent will provide leadership to all employees in order for them to carry out their roles, responsibilities and meet performance metrics to ensure that Air Canada is the airline of choice.

Responsibilities:

• Responsible for the day-to-day management of operations at the respective station. Work as per SMS and other applicable authorities, including a strong partnership with airport safety.
• Ensures Safety, Security and Customer Service standards are observed, monitored, and practiced consistently.
• Acts as a role model for safety awareness in compliance with government and company safety standards, regulations, and compliance with standards of IOSA, SMS and other applicable authorities.
• Anticipates, identifies and resolves service and operational problems with a results-oriented approach to Safety, Security and Performance.
• Provides operational leadership and oversight across various airport functions to support safe, efficient, and customer-focused operations. Duties require a visible presence throughout the airport environment, including terminals, gates, ramp areas, and other operational locations, with frequent walking, prolonged standing, and exposure to varying weather conditions.
• Plans, organizes, manages and enhances Airport Customer Experience functions including Passenger, Aircraft and Baggage Services.
• Manages effective deployment of staff to support Customer Experience and on-time performance.
• Provides leadership to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and performance standards.
• Monitors and authorizes airport expenses, while seeking opportunities for cost control to mitigate on going operational expenditures to meet budgetary constraints.
• Liaises with other functional work groups, contract carriers and Star Alliance partners to perform efficiency and effectiveness.
• Communicates with staff on a regular basis to keep them informed and knowledgeable of new products, performance issues and branch objectives.
• Guides the staff, counsels and motivates team through example and be accountable for their performance.
• Recognizes and acknowledges employees who consistently deliver excellent customer service.
• Documents and takes corrective action to address employee(s) poor performance according to accepted guidelines/procedures.
• Establishes and maintains a professional relationship with Union representatives.
• Works in close partnership with the Airport Authorities, TSA and USCBP.

• Supports a 24/7 airport operation and must be available to work flexible hours, including evenings, weekends, holidays, and irregular schedules as required to meet operational needs.

Job Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager, Airport Operations is responsible for theday-to-day management of employees, ground handlers and external suppliers, including operational decisions and the overall coordination of activities to safely deliver the customer experience while achieving operational and financial objectives. In addition, the incumbent will provide leadership to all employees in order for them to carry out their roles, responsibilities and meet performance metrics to ensure that Air Canada is the airline of choice.

Responsibilities:

• Responsible for the day-to-day management of operations at the respective station. Work as per SMS and other applicable authorities, including a strong partnership with airport safety.
• Ensures Safety, Security and Customer Service standards are observed, monitored, and practiced consistently.
• Acts as a role model for safety awareness in compliance with government and company safety standards, regulations, and compliance with standards of IOSA, SMS and other applicable authorities.
• Anticipates, identifies and resolves service and operational problems with a results-oriented approach to Safety, Security and Performance.
• Provides operational leadership and oversight across various airport functions to support safe, efficient, and customer-focused operations. Duties require a visible presence throughout the airport environment, including terminals, gates, ramp areas, and other operational locations, with frequent walking, prolonged standing, and exposure to varying weather conditions.
• Plans, organizes, manages and enhances Airport Customer Experience functions including Passenger, Aircraft and Baggage Services.
• Manages effective deployment of staff to support Customer Experience and on-time performance.
• Provides leadership to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and performance standards.
• Monitors and authorizes airport expenses, while seeking opportunities for cost control to mitigate on going operational expenditures to meet budgetary constraints.
• Liaises with other functional work groups, contract carriers and Star Alliance partners to perform efficiency and effectiveness.
• Communicates with staff on a regular basis to keep them informed and knowledgeable of new products, performance issues and branch objectives.
• Guides the staff, counsels and motivates team through example and be accountable for their performance.
• Recognizes and acknowledges employees who consistently deliver excellent customer service.
• Documents and takes corrective action to address employee(s) poor performance according to accepted guidelines/procedures.
• Establishes and maintains a professional relationship with Union representatives.
• Works in close partnership with the Airport Authorities, TSA and USCBP.

• Supports a 24/7 airport operation and must be available to work flexible hours, including evenings, weekends, holidays, and irregular schedules as required to meet operational needs.