Program Specialist

Summary

Program SpecialistThe Program Specialist supports the overall management of Managed Services Programs (MSP). The Program Specialist works closely with the program management team to maintain client and customer service satisfaction levels. Essential Duties and Responsibilities:Provides support to the Program Management officeParticipates in the implementation process on all orders associated with the program management team for any assigned clientsDevelops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationshipAssists with growing and expanding the client relationships to increase revenue, sales and market shareMaintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resourcesEnsures accurate and timely billing processes are followed by clients and suppliersEnsures all KPIs and SLAs are met and appropriately documentedAdheres to Sunburst Workforce Advisors' internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.Understands and adheres to the company's best practices and business ethics standards.Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organizationPerforms other duties as assigned/necessaryMinimum Requirements:Bachelor's Degree in a related field preferredOne to two (1-2) years of experience in sales/recruitment/project management preferredStrong analytical and judgment skillsAbility to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plansExcellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.High degree of initiative and ability to take independent actions, look for and take advantage of opportunitiesIntermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programsAbility to successfully handle multiple tasks/projects simultaneouslyAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

Job Description

Program SpecialistThe Program Specialist supports the overall management of Managed Services Programs (MSP). The Program Specialist works closely with the program management team to maintain client and customer service satisfaction levels. Essential Duties and Responsibilities:Provides support to the Program Management officeParticipates in the implementation process on all orders associated with the program management team for any assigned clientsDevelops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationshipAssists with growing and expanding the client relationships to increase revenue, sales and market shareMaintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resourcesEnsures accurate and timely billing processes are followed by clients and suppliersEnsures all KPIs and SLAs are met and appropriately documentedAdheres to Sunburst Workforce Advisors' internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.Understands and adheres to the company's best practices and business ethics standards.Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organizationPerforms other duties as assigned/necessaryMinimum Requirements:Bachelor's Degree in a related field preferredOne to two (1-2) years of experience in sales/recruitment/project management preferredStrong analytical and judgment skillsAbility to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plansExcellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.High degree of initiative and ability to take independent actions, look for and take advantage of opportunitiesIntermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programsAbility to successfully handle multiple tasks/projects simultaneouslyAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required