Inflight Policy & Procedure Specialist

Summary

Inflight Policy & Procedure Specialist

The Inflight Policy & Procedure Specialist is responsible for developing solutions related to policies and procedures applicable to inflight functions at Alaska Airlines. As an individual contributor, this role makes recommendations to improve inflight processes and procedures, assuring that safety, compliance, and customer service are optimized.

Key duties include:

• Researching, developing, documenting, and implementing policies and procedures that promote safety, compliance, customer service and inflight objectives.
• Creating, modifying, interpreting, and maintaining department manuals, publications, and documents and proactively analyzing the need for periodic refresher communication.
• Developing requirements for training programs, editing training materials, and approving training curriculum, and instructional materials.
• Partnering with the training development and delivery teams and Safety & Compliance to create and update training products.
• Communicating policy and procedure changes, and other job-related information, through multiple communication channels.
• Delivering presentations to management and cross-divisional leadership.
• Applying knowledge expertise to be a consultant and subject matter expert (SME) for inflight processes and procedures, assuring safety, compliance, and customer service are optimized.
• Ensuring alignment of policies and procedures for customers and employees.
• Listening and acting upon relevant flight attendant suggestions and providing timely feedback.
• Analyzing the effectiveness of new and existing policies and procedures and recommending changes.
• Identifying and communicating unresolved issues and recommending actions for correction.
• Utilizing change management techniques to ensure a safe and flexible employee service culture.
• Identifying and leveraging current and future technology opportunities.
• With limited direction from leader, serving as a Safety Risk Assessment (SRA) facilitator, guiding divisional and cross-divisional teams through Safety Risk Management (SRM) assessments in support of the Safety Management System (SMS), and implementing policy and procedure changes driven by SMS and ASAP reports.
• Taking initiative to develop solutions to develop effective working relationships across organizational levels and works cooperatively with peers within and outside of department.
• Organizing and facilitating meetings to collect and disseminate information and to ensure timelines are met.

Job-specific experience, education & skills:

• Required:
  • 2 years of experience in airline operations, or related area.
  • Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
  • Ability and willingness to attend 5 weeks of flight attendant training and to maintain FAA certification.
  • Process and detail-oriented with the ability to interpret, develop, and articulate efficient procedures for inflight functions, grasp complex issues and processes and evaluate for elements relevant to inflight functions, communicate in a simple, clear, and concise manner.
  • Willingness to challenge assumptions and question the validity of established policies and procedures.
  • Excellent organizational skills, with the ability to manage a number of projects under limited supervision.
  • Ability to understand the needs and attitudes of the customer to develop a change management plan.
  • Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint).
  • Ability and willingness to travel throughout the Alaska Airlines route system as needed.
  • Minimum age of 21.
  • High school diploma or equivalent.
  • Must be authorized to work in the U.S.
• Preferred:
  • Inflight experience.
  • Flight attendance experience.
  • Technical writing, training, or job coaching experience.
  • Knowledge of FAA regulations.
  • Intermediate knowledge of project management methodologies and processes.

Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary range: $68,000 -- $102,000 / year. Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total rewards include free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air, comprehensive well-being programs including medical, dental and vision benefits, generous 401k match program, annual bonus plans, generous holiday and paid time off. For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations: Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 11/3/2026.

FLSA Status: Exempt

Employment Type: Full-Time

Regular/Temporary: Regular

Requisition Type: Management

Location: Renton - Global Training Center

#LI-B

Job Description

Inflight Policy & Procedure Specialist

The Inflight Policy & Procedure Specialist is responsible for developing solutions related to policies and procedures applicable to inflight functions at Alaska Airlines. As an individual contributor, this role makes recommendations to improve inflight processes and procedures, assuring that safety, compliance, and customer service are optimized.

Key duties include:

• Researching, developing, documenting, and implementing policies and procedures that promote safety, compliance, customer service and inflight objectives.
• Creating, modifying, interpreting, and maintaining department manuals, publications, and documents and proactively analyzing the need for periodic refresher communication.
• Developing requirements for training programs, editing training materials, and approving training curriculum, and instructional materials.
• Partnering with the training development and delivery teams and Safety & Compliance to create and update training products.
• Communicating policy and procedure changes, and other job-related information, through multiple communication channels.
• Delivering presentations to management and cross-divisional leadership.
• Applying knowledge expertise to be a consultant and subject matter expert (SME) for inflight processes and procedures, assuring safety, compliance, and customer service are optimized.
• Ensuring alignment of policies and procedures for customers and employees.
• Listening and acting upon relevant flight attendant suggestions and providing timely feedback.
• Analyzing the effectiveness of new and existing policies and procedures and recommending changes.
• Identifying and communicating unresolved issues and recommending actions for correction.
• Utilizing change management techniques to ensure a safe and flexible employee service culture.
• Identifying and leveraging current and future technology opportunities.
• With limited direction from leader, serving as a Safety Risk Assessment (SRA) facilitator, guiding divisional and cross-divisional teams through Safety Risk Management (SRM) assessments in support of the Safety Management System (SMS), and implementing policy and procedure changes driven by SMS and ASAP reports.
• Taking initiative to develop solutions to develop effective working relationships across organizational levels and works cooperatively with peers within and outside of department.
• Organizing and facilitating meetings to collect and disseminate information and to ensure timelines are met.

Job-specific experience, education & skills:

• Required:
  • 2 years of experience in airline operations, or related area.
  • Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
  • Ability and willingness to attend 5 weeks of flight attendant training and to maintain FAA certification.
  • Process and detail-oriented with the ability to interpret, develop, and articulate efficient procedures for inflight functions, grasp complex issues and processes and evaluate for elements relevant to inflight functions, communicate in a simple, clear, and concise manner.
  • Willingness to challenge assumptions and question the validity of established policies and procedures.
  • Excellent organizational skills, with the ability to manage a number of projects under limited supervision.
  • Ability to understand the needs and attitudes of the customer to develop a change management plan.
  • Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint).
  • Ability and willingness to travel throughout the Alaska Airlines route system as needed.
  • Minimum age of 21.
  • High school diploma or equivalent.
  • Must be authorized to work in the U.S.
• Preferred:
  • Inflight experience.
  • Flight attendance experience.
  • Technical writing, training, or job coaching experience.
  • Knowledge of FAA regulations.
  • Intermediate knowledge of project management methodologies and processes.

Job-specific leadership expectations include embodying our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary range: $68,000 -- $102,000 / year. Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total rewards include free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air, comprehensive well-being programs including medical, dental and vision benefits, generous 401k match program, annual bonus plans, generous holiday and paid time off. For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information: It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations: Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 11/3/2026.

FLSA Status: Exempt

Employment Type: Full-Time

Regular/Temporary: Regular

Requisition Type: Management

Location: Renton - Global Training Center

#LI-B