Cbp Officer - Up To $60K In Incentives

Summary

Client Success Manager (Remote) - Remote Austin Dakota SoftwareTHIS POSITION IS FULLY REMOTE Applicants need to reside in one of the following states: The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long‑term customers.Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resourcesProject manage client onboarding to successful outcomes, accelerating the time they begin finding valueCollaborate with the Business Analyst to determine a solution to client request and project approachCreate Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestonesMonitor and facilitate the completion of work requests and schedule deployments of work to client sitesManage and facilitate project communications to stakeholders and project team membersIdentify and manage project risks, and work with clients to avoid or minimize impactMaintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new featuresMine current customer relationships for up‑sale possibilities, expansions and renewalsKeep management abreast of developments in major accountsBachelors degree in Sales, Business Administration, or related field; Experience in a customer facing role, such as customer success, account management, sales or consultingExperience in Customer Success in a SaaS business preferredSaaS software sales experience preferredSkilled in time‑management and prioritization to meet close deadlinesAbility to deliver high‑quality presentations#J-18808-Ljbffr

Job Description

Client Success Manager (Remote) - Remote Austin Dakota SoftwareTHIS POSITION IS FULLY REMOTE Applicants need to reside in one of the following states: The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long‑term customers.Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resourcesProject manage client onboarding to successful outcomes, accelerating the time they begin finding valueCollaborate with the Business Analyst to determine a solution to client request and project approachCreate Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestonesMonitor and facilitate the completion of work requests and schedule deployments of work to client sitesManage and facilitate project communications to stakeholders and project team membersIdentify and manage project risks, and work with clients to avoid or minimize impactMaintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new featuresMine current customer relationships for up‑sale possibilities, expansions and renewalsKeep management abreast of developments in major accountsBachelors degree in Sales, Business Administration, or related field; Experience in a customer facing role, such as customer success, account management, sales or consultingExperience in Customer Success in a SaaS business preferredSaaS software sales experience preferredSkilled in time‑management and prioritization to meet close deadlinesAbility to deliver high‑quality presentations#J-18808-Ljbffr