Program Technician

Job Description

Description

The Citrus Heights Police Department has one opening for a Program Technician. The Program Technician provides proactive, community-oriented services that provide the community and the business community with practical, useful recommendations. This position is responsible for coordinating community events and public outreach initiatives, developing engaging public-facing content concerning crime prevention matters, and collaborating with residents, businesses, schools, community organizations, and internal partners.

The ideal candidate is an effective communicator who can adapt their approach to diverse audiences and recommend meaningful action. They are comfortable engaging with the community, managing social media and outreach communications in accordance with established policies, and identifying opportunities to promote positive engagement.

The successful candidate will demonstrate sound judgment, initiative, and the ability to develop practical recommendations. Experience conducting Crime Prevention Through Environmental Design (CPTED) assessments, implementing crime prevention strategies, or coordinating neighborhood problem-solving initiatives is highly desirable.

Above all, the ideal candidate is approachable, organized, collaborative, and committed to delivering responsive, professional service while fostering meaningful partnerships between our organization and the community we serve.
The Police Department offers alternate work schedules (9/80, 4/10). Please note: this is a fully in-office position (no remote work or hybrid options are available at this time).

Tentative Recruitment Timeline
Recruitment Closes: November 29, 2026 at 11:59PM
Oral Board Interviews (in-person): December 16-18, 2026
Commander Interview: December 21-23, 2026

Examples of Duties

Under general supervision, performs advanced technical, administrative, and program coordination duties for one or more assigned program areas ; provides para-professional support involving analysis, interpretation, and application of policies, procedures, and regulations; independently coordinates and administers components of assigned programs; assists with complex and sensitive administrative, budgetary, contractual, and reporting activities; serves as a technical resource to staff, stakeholders, and the public; and performs related duties as assigned.

Duties may include, but are not limited to, the following:

• Coordinate, administer, and monitor assigned programs or components of programs, ensuring compliance with applicable federal, state, and local laws, regulations, ordinances, and City policies.
• Perform advanced administrative and technical duties related to assigned program areas, including interpreting, reviewing, and determining completeness, accuracy, and compliance of applications, contracts, permits, agreements, grants, or other specialized documents.
• Research, collect, compile, analyze, and interpret data from a variety of sources; prepare technical, analytical, and statistical reports, summaries, after-action reports, and recommendations.
• Assist professional and management staff with studies, special projects, program evaluations, and process improvements; develop procedures, tracking tools, and reporting systems to support program operations.
• Independently respond to complex inquiries and correspondence from the public, vendors, contractors, outside agencies, community partners, and City staff; explain and interpret program policies, procedures, and requirements.
• Coordinate meetings, committees, commissions, or task forces, and events related to assigned program areas; prepare agendas, technical materials, and reports; attend meetings and ensure appropriate follow-up on action items.
• Assist in the development, administration, and monitoring of assigned program budgets; track expenditures, reconcile accounts, prepare budget reports, and identify discrepancies or trends.
• Review, verify, and process contracts, claims, grants, invoices, and other fiscal or administrative documents; coordinate with Finance and other departments to resolve issues.
• Establish, maintain, and improve recordkeeping, filing, and data management systems related to assigned programs, community outreach, events, (and CPTED assessments for police positions); ensure accuracy, confidentiality, and compliance with retention requirements.
• Serve as a technical resource and liaison for assigned program areas; coordinate activities with other City departments, outside agencies, and community partners.
• Assist with implementation and maintenance of software systems, databases, or technology solutions used to support program operations, which may include community programs, and social media management
• Provide training, guidance, and technical assistance to support staff, temporary employees, or program participants, and volunteers as assigned.
• Represent the City and assigned Department at community meetings, workshops, or events; present information and facilitate discussions in the absence of professional staff.
• Maintain confidentiality of sensitive and restricted information related to assigned programs, contracts and/or community partnerships, personnel matters, or investigations.
• Perform related duties as assigned.

When Assigned to Problem Oriented Policing Unit (POP)

• Plan, coordinate, and execute department-sponsored community events (such as Red Ribbon Week, National Night Out) and collaborate with the Police Activities League Coordinator, other department personnel, and the Economic Development and Community Engagement Department on city-sponsored events.
• Manage and update department social media accounts in accordance with department policies; create and distribute informative, engaging content related to public safety, community events, and department activities; promote positive interactions between officers and the community; monitor public feedback and communicate trends or concerns to department leadership.
• Engage with the community to conduct Crime Prevention Through Environmental Design (CPTED) assessments; work with residents, neighborhood associations, schools, businesses, and community organizations to identify opportunities for environmental improvements that enhance public safety.
• Continuously strengthen relationships with residents, neighborhood associations, schools, businesses, and community organizations; represent the department at community meetings and outreach events; support crime prevention and public education initiatives.

Typical Qualifications

Knowledge of:

• Principles, practices, and objectives of For police positions, this includes community-oriented policing, community engagement, event planning, social media management, and crime prevention programs (including Crime Prevention Through Environmental Design).
• Applicable federal, state, and local laws, regulations, codes, ordinances, and City policies relevant to assigned responsibilities.
• Principles and practices of administrative and technical program support, including research, data analysis, and report preparation.
• Budget monitoring, basic accounting practices, and financial tracking.
• Methods and techniques of data collection, records management, and information systems.
• Business correspondence, technical and analytical report writing.
• Customer service principles and techniques for working with the public, contractors, vendors, and staff.
• Modern office procedures, methods, and equipment, including computer hardware and software applications such as word processing, spreadsheets, databases, social media platforms, and reporting tools.
• English usage, spelling, grammar, punctuation, and basic mathematical and statistical concepts.

Ability to:

• Perform advanced administrative and technical work with accuracy, attention to detail, and minimal supervision.
• Research, analyze, interpret, and present data and information in a clear and meaningful manner.
• Interpret and apply laws, regulations, policies, and procedures to specific situations and make sound recommendations.
• Independently organize work, set priorities, manage multiple assignments, and meet critical deadlines.
• Prepare clear, concise, and professional correspondence, reports, and technical documents.
• Coordinate program activities and work effectively with multiple departments, agencies, and diverse community stakeholders.
• Provide technical guidance and training to support staff and program participants.
• Communicate effectively, both orally and in writing, with diverse individuals and groups.
• Exercise tact, discretion, and sound judgment, particularly when handling sensitive or confidential information.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Use modern computer systems and software (including social media platforms) at an intermediate to advanced level.

Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Three years of increasingly responsible administrative, technical, or program support experience comparable to a Program Assistant within a municipal or public agency environment. For police positions: preferable experience includes community outreach, event coordination, or public communications.

Training: Equivalent to completion of the twelfth grade supplemented by college-level coursework in public administration, business administration, communications, criminal justice, or a related field. An Associate’s degree is desirable.

License or Certificate: May be required to possess a valid California driver’s license and proof of automobile liability insurance, depending on assignment.

Supplemental Information

On a continuous basis, sit at a desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use a telephone, and write or use a keyboard to communicate through written means; and lift or carry the weight of 10 pounds or less.

The City offers a generous benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and annual leave.

The City’s generous benefits package includes:

• RETIREMENT- CalPERS Retirement (employee pays full member contribution).
  • Classic member 2.7% @ 55 (Employees hired with the City of Citrus Heights before 08/14/2011)
  • Classic member 2% @ 55
  • PEPRA member 2% @ 62
• LEAVE - the City’s time off options.
  • 136 hours of Annual Leave (to be used for vacation or sick time)
  • 40 hours of Long Term Medical Leave
  • 16 hours of Floating Holiday beginning Jan 1st each year
• HEALTH INSURANCE - The City participates in the CalPERS Health program. Maximum monthly City contribution toward health insurance:
  • $3,050 Employee + 2 or more
  • $2,350 Employee + 1
  • $1,150 Employee only
• IN-LIEU OF MEDICAL INSURANCE - $800/month stipend if alternative group health care coverage is demonstrated.
• FLEXIBLE SPENDING - Flexible Spending Medical and Dependent Care account options that cover out-of-pocket medical expenses.
• DENTAL/VISION - Fully (100%) paid by the City.
• LIFE INSURANCE - Basic Life: $50,000 Life & Accidental Death & Dismemberment for all benefitted employees, and Long-Term Disability insurance. Optional Life is available to purchase.
• DEFERRED COMPENSATION PLAN - Optional enrollment in a pre-tax retirement 457(b) plan.
• SOCIAL SECURITY - The City does not participate in Social Security but does participate in Medicare and State Disability Insurance (SDI).

Closing Date/Time: 11/29/2026 11:59 PM Pacific