Senior Program Analyst

Summary

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at:

• Position(s) are to be filled in following area(s):
  
  
  • TS - Operation Support - Taxpayer Services- Operations Support

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Learn more about this agency

Duties

Help

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans, organizes, and carries through to completion broad, long-term analytical studies and projectsrequiring analysis of effectiveness, efficiency, and productivity of substantive, mission-orientedprograms.
• Analyzes program functions and/or areas to discern trends in program delivery. Analyzes overviewreport data to measure effectiveness in meeting baseline or the degree to which program plans andachievements support strategic initiatives. Serves as the process analysis expert for a program orfunction.
• Develops various techniques and methods to assess costs and benefits of alternative programs and toevaluate the effectiveness of current programs.
• Develops program plans, designs and issues directives and instructions, and develops recommendations toimprove the effectiveness of the program segment.
• Reviews and evaluates the effectiveness of operating procedures, work flow, inter-functionalcoordination, and organization operation through personal observation, conferences, and of status reportsand data. Prepares resulting documents from these reviews, reporting on progress towards achievementof program initiatives. Evaluates the implementation of new procedures affecting the program operationsand maintains adequate controls to ensure compliance with procedures and deadlines.

STANDARD POSITION DESCRIPTIONS (SPD): PD92915

Visit the IRS SPD Library to access the position descriptions.

Requirements

Help

Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

GS-14 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position must include:

• Conducting quantitative and qualitative analyses, studies, and reviews to evaluate program operations, identify trends, assess organizational performance, and develop recommendations for management consideration.
• Planning, coordinating, and managing programs and projects, including developing action plans, establishing timelines, monitoring milestones and deliverables, resolving operational issues, and evaluating outcomes.
• Gathering, consolidating, analyzing, and validating data to support organizational performance measures, management reporting, and executive-level reviews; preparing and presenting findings, briefings, and recommendations to senior leadership and stakeholders.
• Collaborating across business units and with internal and external stakeholders to coordinate initiatives, resolve operational issues, and ensure timely achievement of program objectives and deliverables.
• Developing, reviewing, and interpreting program guidance, policies, procedures, and Standard Operating Procedures (SOPs), while coordinating and maintaining information management platforms to support program operations, reporting, and information sharing.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
• Cost-of-Living Allowances (COLA): Puerto Rico (PR4066) includes COLA. See COLA Rates 2026.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Job Description

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at:

• Position(s) are to be filled in following area(s):
  
  
  • TS - Operation Support - Taxpayer Services- Operations Support

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Learn more about this agency

Duties

Help

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans, organizes, and carries through to completion broad, long-term analytical studies and projectsrequiring analysis of effectiveness, efficiency, and productivity of substantive, mission-orientedprograms.
• Analyzes program functions and/or areas to discern trends in program delivery. Analyzes overviewreport data to measure effectiveness in meeting baseline or the degree to which program plans andachievements support strategic initiatives. Serves as the process analysis expert for a program orfunction.
• Develops various techniques and methods to assess costs and benefits of alternative programs and toevaluate the effectiveness of current programs.
• Develops program plans, designs and issues directives and instructions, and develops recommendations toimprove the effectiveness of the program segment.
• Reviews and evaluates the effectiveness of operating procedures, work flow, inter-functionalcoordination, and organization operation through personal observation, conferences, and of status reportsand data. Prepares resulting documents from these reviews, reporting on progress towards achievementof program initiatives. Evaluates the implementation of new procedures affecting the program operationsand maintains adequate controls to ensure compliance with procedures and deadlines.

STANDARD POSITION DESCRIPTIONS (SPD): PD92915

Visit the IRS SPD Library to access the position descriptions.

Requirements

Help

Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

GS-14 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position must include:

• Conducting quantitative and qualitative analyses, studies, and reviews to evaluate program operations, identify trends, assess organizational performance, and develop recommendations for management consideration.
• Planning, coordinating, and managing programs and projects, including developing action plans, establishing timelines, monitoring milestones and deliverables, resolving operational issues, and evaluating outcomes.
• Gathering, consolidating, analyzing, and validating data to support organizational performance measures, management reporting, and executive-level reviews; preparing and presenting findings, briefings, and recommendations to senior leadership and stakeholders.
• Collaborating across business units and with internal and external stakeholders to coordinate initiatives, resolve operational issues, and ensure timely achievement of program objectives and deliverables.
• Developing, reviewing, and interpreting program guidance, policies, procedures, and Standard Operating Procedures (SOPs), while coordinating and maintaining information management platforms to support program operations, reporting, and information sharing.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
• Cost-of-Living Allowances (COLA): Puerto Rico (PR4066) includes COLA. See COLA Rates 2026.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.