Program Specialist

Summary

Program Specialist

Duties and responsibilities include, but are not limited to:

• Manages long-term and short-term projects for the program.
• Initiates, plans, and implements process improvement initiatives
• Ensures program compliance with all applicable policies and regulations.
• Manages program workload to align with the goals and mission of an organization.
• Recognizes the interrelationship of health administration programs with other medical services and programs.
• Investigates complex issues and analyzes problems that affect the management of an organization.
• Consistently communicates and treats customers veterans, their representatives, visitors, and all VA staff in a courteous, tactful, and respectful manner.
• Follows applicable regulations and instructions regarding access to computerized files, release of access codes, as set out in the computer access agreement that the employee signs.
• Conducts and participates in Facility risk assessment, security evaluations and audits, and ensure the implementation of recommendations.
• Provides weekly documentation of productivity via list of operations by surgical specialty and report of CPT coding accuracy to quality management and infection disease service, solely responsible for entering residents privileges into MS PowerPoint that records major and minor surgical procedure and is a requirement for joint commission accreditation and is responsible for updating information on the Medical Center website and relationships to monthly on-call schedules.
• Skill in applying analytical and it variety of techniques to the identification, consideration and resolution of issues or problem. Knowledge of good public and professional relations in interactions and with internal and external customers.
• Ability to use qualitative and quantitative and analytical techniques.

Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Operating Systems - Knowledge of computer network, desktop, and mainframe operating systems and their applications.

This is a developmental position in the Community Care service at the Washington, DC, VA Medical Center that forms part of a career ladder leading to the full performance level of Program Specialist, GS-0301-09. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday thru Friday; 7:00am -3:30pm & 7:30am-4:00pm schedules available. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/ 260524A - 260523A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Job Description

Program Specialist

Duties and responsibilities include, but are not limited to:

• Manages long-term and short-term projects for the program.
• Initiates, plans, and implements process improvement initiatives
• Ensures program compliance with all applicable policies and regulations.
• Manages program workload to align with the goals and mission of an organization.
• Recognizes the interrelationship of health administration programs with other medical services and programs.
• Investigates complex issues and analyzes problems that affect the management of an organization.
• Consistently communicates and treats customers veterans, their representatives, visitors, and all VA staff in a courteous, tactful, and respectful manner.
• Follows applicable regulations and instructions regarding access to computerized files, release of access codes, as set out in the computer access agreement that the employee signs.
• Conducts and participates in Facility risk assessment, security evaluations and audits, and ensure the implementation of recommendations.
• Provides weekly documentation of productivity via list of operations by surgical specialty and report of CPT coding accuracy to quality management and infection disease service, solely responsible for entering residents privileges into MS PowerPoint that records major and minor surgical procedure and is a requirement for joint commission accreditation and is responsible for updating information on the Medical Center website and relationships to monthly on-call schedules.
• Skill in applying analytical and it variety of techniques to the identification, consideration and resolution of issues or problem. Knowledge of good public and professional relations in interactions and with internal and external customers.
• Ability to use qualitative and quantitative and analytical techniques.

Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Operating Systems - Knowledge of computer network, desktop, and mainframe operating systems and their applications.

This is a developmental position in the Community Care service at the Washington, DC, VA Medical Center that forms part of a career ladder leading to the full performance level of Program Specialist, GS-0301-09. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday thru Friday; 7:00am -3:30pm & 7:30am-4:00pm schedules available. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/ 260524A - 260523A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized