Confidential Advocate (General Advocate)

Summary

Confidential Advocate (General Advocate)

Position Number: 0097756 Hiring Unit: OFFICE OF THE PROVOST, MANOA CARES Location: UH at Manoa Date Posted: October 30, 2026 Closing Date: November 17, 2026 Band: B Salary: salary schedules and placement information Full Time/Part Time: Full-time Month: 11-month Temporary/Permanent: Permanent Duties and Responsibilities 1. Provides direct general advocacy, confidential counseling and support, and consultation services to students, faculty, and staff regarding academic grievances, grade appeals, student conduct, workplace violence, and other general university-related concerns in compliance with university policies and procedures, and federal and state laws. 2. Assists campus students, faculty, and staff in navigating and understanding university procedures and accessing university and community resources when responding to complaints or concerns related to academic grievances, grade appeals, student conduct, workplace violence, and other university-related matters. 3. Advises students, faculty, and staff regarding rights, resources, processes, and available options while delivering timely crisis support and referrals as needed. 4. Maintains privacy and confidentiality standards in all advocacy interactions, records, and communications. 5. Connects students, faculty and staff with campus partners to initiate complaints through formal processes and may accompany students, faculty and staff in meetings, as needed. 6. Conducts needs assessments and develops individual safety plans and supportive measures using evidence-based risk assessment tools and professional experience and best practices. 7. Coordinates with administrators, faculty, campus partners, and appropriate resources to discuss individual needs and assist with supportive measures. 8. Offers ongoing case support and follow-up care to impacted individuals, which may require on- or off-campus availability during non-business hours. 9. Partners with key campus units, including academic and non-academic resource offices, Graduate Division, Office of Student Conduct, international programs and services, and other related programs to develop and deliver relevant, culturally responsive educational programming and training. 10. Designs and conducts culturally competent prevention, wellness, outreach education, and programming in partnership with appropriate campus units to help strengthen the campus community's ability to understand, address, and prevent misconduct, conflict, and violence in alignment with the University's strategic plan, vision, and mission. 11. Participates in regular unit meetings with CARES' leadership and members to align, integrate, and sustain campus wide initiatives consistent with the University's strategic plan, vision, and mission. 12. Assesses the impact of educational efforts on campus climate, identifying recurring concerns, barriers, and patterns relevant to general advocacy to inform institutional recommendations and operational plans. 13. Utilizes formal evaluation methods and metrics to measure the effectiveness and outcomes of educational programs. 14. Complies with university policies and procedures, assisting with updates and policy revisions as appropriate. 15. Collaborates with campus groups, task forces, and stakeholders to strengthen culturally appropriate institutional practices and responses to misconduct, violence, harassment, and other related issues. 16. Builds and maintains professional working relationships with internal departments and external community partners. 17. Maintains up-to-date expertise in general advocacy and related services by staying engaged with relevant literature, regulatory changes, and professional associations, as well as participating in ongoing training, conferences, and professional development. 18. Provides advocacy support for Title IX or civil rights matters, when necessary, in order to meet essential coverage needs. 19. Provide support, training, and supervision of student assistants as assigned. 20. Other duties as assigned. * Denotes Essential Function Minimum Qualifications 1. Possession of a baccalaureate degree in Counseling, Social Work, Psychology, Law, or related field and five (5) years of progressively responsible professional experience with responsibilities for advocacy, counseling, crisis intervention, or related work; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated. 2. Considerable working knowledge of principles, practices and techniques in the area of general advocacy, counseling, and/or crisis response, as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies. 3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with providing general advocacy and support. 4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner. 5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. 6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. 7. Demonstrated ability to operate a personal computer, apply word processing software, and proficiency across Microsoft Office (Word, Excel, etc.), Adobe, and Google platforms. 8. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. 9. Ability to design, develop, and conduct educational programming and training for diverse campus audiences. 10. Ability to independently plan, execute, and manage priority programs and initiatives for the university and community. 11. Demonstrated ability to handle sensitive matters with tact and discretion while maintaining confidentiality standards. 12. Demonstrated ability to identify, manage, and resolve conflicts constructively while managing complex priorities and responding to individuals in crisis. 13. Demonstrated sensitivity to cultural and educational diversity, with the ability to interact effectively with individuals from varied backgrounds and lived experiences. 14. Ability to meet on and off campus during non-business hours outside regular business hours, as needed, and in accordance with applicable University policies and procedures. 15. Demonstrated experience providing advising and supportive counseling. 16. Demonstrated professional judgment and ability to independently plan, organize, and implement direct services. 17. Demonstrated ability to listen sensitively and adapt communication to individuals¿ needs and circumstances. 18. Ability to analyze institutional challenges, identify underlying individual or systemic factors, and implement effective solutions for advocacy and prevention efforts. Desirable Qualifications 1. Master's degree, Juris Doctorate (J.D.), or Doctoral degree in Counseling, Social Work, Psychology, or a related field with a focus on higher education or general advocacy. 2. Demonstrated experience providing advocacy, crisis support, or related direct services for students, faculty, and staff in a university environment. 3. Demonstrated knowledge of Hawaii's history, including significant historical conflicts and contemporary issues related to discrimination, equity, and access to higher education. 4. Demonstrated ability to recognize and support the University of Hawaii at Manoa's responsibilities to the Indigenous people of Hawaii, including respect for and commitment to the preservation and advancement of Hawaiian language, culture, history, and traditions. 5. Demonstrated experience in community building and outreach among diverse populations within Hawaii and UH Manoa environments. 6. Demonstrated experience in alternative dispute resolution (ADR) techniques. 7. Current professional license in the State of Hawaii in counseling, social work, law, or a closely related field. 8. Professional certification as a Victim's Advocate at the state (Hawaii) or federal level. To Apply Note: If you have not applied for a position before using NeoGov, you will need to create an account. Applicants must submit the following: 1. Cover letter indicating how you satisfy the minimum and desirable qualifications; 2. Resume or CV; 3. Names and contact information (telephone number and email addresses) of 3 professional references; 4. Copy of unofficial transcript (official transcripts will be required at the time of hire). Academic record/grade summaries will NOT be accepted. Copy of diplomas will NOT be accepted.) Documents issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant. IMPORTANT: If multiple applications are received from the same candidate, only the Last one will be reviewed. Please DO NOT include any self-identifying photos, REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE on any documents within the application packet. All items become the property of the University of Hawaii and will not be returned. Only complete applications will be passed on to the search committee for consideration. Incomplete or unreadable application materials will not be considered. Inquiries: Dr. Jennifer Matayoshi, 808-956-9373 surj@hawaii.edu

Job Description

Confidential Advocate (General Advocate)

Position Number: 0097756 Hiring Unit: OFFICE OF THE PROVOST, MANOA CARES Location: UH at Manoa Date Posted: October 30, 2026 Closing Date: November 17, 2026 Band: B Salary: salary schedules and placement information Full Time/Part Time: Full-time Month: 11-month Temporary/Permanent: Permanent Duties and Responsibilities 1. Provides direct general advocacy, confidential counseling and support, and consultation services to students, faculty, and staff regarding academic grievances, grade appeals, student conduct, workplace violence, and other general university-related concerns in compliance with university policies and procedures, and federal and state laws. 2. Assists campus students, faculty, and staff in navigating and understanding university procedures and accessing university and community resources when responding to complaints or concerns related to academic grievances, grade appeals, student conduct, workplace violence, and other university-related matters. 3. Advises students, faculty, and staff regarding rights, resources, processes, and available options while delivering timely crisis support and referrals as needed. 4. Maintains privacy and confidentiality standards in all advocacy interactions, records, and communications. 5. Connects students, faculty and staff with campus partners to initiate complaints through formal processes and may accompany students, faculty and staff in meetings, as needed. 6. Conducts needs assessments and develops individual safety plans and supportive measures using evidence-based risk assessment tools and professional experience and best practices. 7. Coordinates with administrators, faculty, campus partners, and appropriate resources to discuss individual needs and assist with supportive measures. 8. Offers ongoing case support and follow-up care to impacted individuals, which may require on- or off-campus availability during non-business hours. 9. Partners with key campus units, including academic and non-academic resource offices, Graduate Division, Office of Student Conduct, international programs and services, and other related programs to develop and deliver relevant, culturally responsive educational programming and training. 10. Designs and conducts culturally competent prevention, wellness, outreach education, and programming in partnership with appropriate campus units to help strengthen the campus community's ability to understand, address, and prevent misconduct, conflict, and violence in alignment with the University's strategic plan, vision, and mission. 11. Participates in regular unit meetings with CARES' leadership and members to align, integrate, and sustain campus wide initiatives consistent with the University's strategic plan, vision, and mission. 12. Assesses the impact of educational efforts on campus climate, identifying recurring concerns, barriers, and patterns relevant to general advocacy to inform institutional recommendations and operational plans. 13. Utilizes formal evaluation methods and metrics to measure the effectiveness and outcomes of educational programs. 14. Complies with university policies and procedures, assisting with updates and policy revisions as appropriate. 15. Collaborates with campus groups, task forces, and stakeholders to strengthen culturally appropriate institutional practices and responses to misconduct, violence, harassment, and other related issues. 16. Builds and maintains professional working relationships with internal departments and external community partners. 17. Maintains up-to-date expertise in general advocacy and related services by staying engaged with relevant literature, regulatory changes, and professional associations, as well as participating in ongoing training, conferences, and professional development. 18. Provides advocacy support for Title IX or civil rights matters, when necessary, in order to meet essential coverage needs. 19. Provide support, training, and supervision of student assistants as assigned. 20. Other duties as assigned. * Denotes Essential Function Minimum Qualifications 1. Possession of a baccalaureate degree in Counseling, Social Work, Psychology, Law, or related field and five (5) years of progressively responsible professional experience with responsibilities for advocacy, counseling, crisis intervention, or related work; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills, and abilities as indicated. 2. Considerable working knowledge of principles, practices and techniques in the area of general advocacy, counseling, and/or crisis response, as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies. 3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with providing general advocacy and support. 4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner. 5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. 6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. 7. Demonstrated ability to operate a personal computer, apply word processing software, and proficiency across Microsoft Office (Word, Excel, etc.), Adobe, and Google platforms. 8. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. 9. Ability to design, develop, and conduct educational programming and training for diverse campus audiences. 10. Ability to independently plan, execute, and manage priority programs and initiatives for the university and community. 11. Demonstrated ability to handle sensitive matters with tact and discretion while maintaining confidentiality standards. 12. Demonstrated ability to identify, manage, and resolve conflicts constructively while managing complex priorities and responding to individuals in crisis. 13. Demonstrated sensitivity to cultural and educational diversity, with the ability to interact effectively with individuals from varied backgrounds and lived experiences. 14. Ability to meet on and off campus during non-business hours outside regular business hours, as needed, and in accordance with applicable University policies and procedures. 15. Demonstrated experience providing advising and supportive counseling. 16. Demonstrated professional judgment and ability to independently plan, organize, and implement direct services. 17. Demonstrated ability to listen sensitively and adapt communication to individuals¿ needs and circumstances. 18. Ability to analyze institutional challenges, identify underlying individual or systemic factors, and implement effective solutions for advocacy and prevention efforts. Desirable Qualifications 1. Master's degree, Juris Doctorate (J.D.), or Doctoral degree in Counseling, Social Work, Psychology, or a related field with a focus on higher education or general advocacy. 2. Demonstrated experience providing advocacy, crisis support, or related direct services for students, faculty, and staff in a university environment. 3. Demonstrated knowledge of Hawaii's history, including significant historical conflicts and contemporary issues related to discrimination, equity, and access to higher education. 4. Demonstrated ability to recognize and support the University of Hawaii at Manoa's responsibilities to the Indigenous people of Hawaii, including respect for and commitment to the preservation and advancement of Hawaiian language, culture, history, and traditions. 5. Demonstrated experience in community building and outreach among diverse populations within Hawaii and UH Manoa environments. 6. Demonstrated experience in alternative dispute resolution (ADR) techniques. 7. Current professional license in the State of Hawaii in counseling, social work, law, or a closely related field. 8. Professional certification as a Victim's Advocate at the state (Hawaii) or federal level. To Apply Note: If you have not applied for a position before using NeoGov, you will need to create an account. Applicants must submit the following: 1. Cover letter indicating how you satisfy the minimum and desirable qualifications; 2. Resume or CV; 3. Names and contact information (telephone number and email addresses) of 3 professional references; 4. Copy of unofficial transcript (official transcripts will be required at the time of hire). Academic record/grade summaries will NOT be accepted. Copy of diplomas will NOT be accepted.) Documents issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant. IMPORTANT: If multiple applications are received from the same candidate, only the Last one will be reviewed. Please DO NOT include any self-identifying photos, REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE on any documents within the application packet. All items become the property of the University of Hawaii and will not be returned. Only complete applications will be passed on to the search committee for consideration. Incomplete or unreadable application materials will not be considered. Inquiries: Dr. Jennifer Matayoshi, 808-956-9373 surj@hawaii.edu