THECB - Program Specialist I (ADVi Virtual Advisor)

Summary

Job Description

Your job application must be completely filled out. Resumes do not take the place of the requirement to include this information on the application

This position is currently approved for fully remote work (must live in Texas). This is subject to business needs and may be revoked at any time.

About the Texas Higher Education Coordinating Board
The Texas Higher Education Coordinating Board (THECB) works to ensure that all Texans have access to highquality, affordable higher education opportunities that prepare students for successful careers and strengthen the state's workforce and economy. Through collaboration with colleges, universities, policymakers, and education partners across Texas, THECB advances initiatives that expand educational opportunity, promote student success, and support the future of higher education.

General Description:
This position provides direct support to Texas high school students and adult learners navigating the journey into postsecondary education. The position is part of a statewide virtual advising initiative that pairs an AIpowered chatbot named ADVi with human support to guide and support students on the collegegoing process. As an ADVi Virtual Advisor, you will provide college and career advising services to ADVi users and support ongoing chatbot operations and content development or maintenance. Work includes monitoring student communications and responding directly to students to answer questions and providing advising support via text message, email, video conference, webinar, and other virtual media formats. Work also includes coordinating responses with other advisors, documenting interactions with students, and ensuring responses align with best advising practices in the field, as well as team, division, and agency standards for highquality service, including content accuracy and reliability; information equity; accessibility; and lack of personal bias. Maintains current knowledge of college attainment and success topics, such as admission, application, and enrollment policies; financial aid processes and policies; college readiness; career coaching; and military crosswalks. Supports the College and Career Advising division and works with other agency staff in advising and consulting with P12 education and institutions of higher education to achieve the goals of the Coordinating Board's strategic plan for higher education.

General Duties and Responsibilities:
General duties and responsibilities encompass three main categories of focus: (1) virtual advising and service delivery; (2) program consultation and operational support; and (3) stakeholder engagement.

Virtual Advising and Service Delivery
Provides highquality advising to students and potential students through text message, email, videoconference, webinar, and other virtual media formats.
Participates in regular professional development and training opportunities maintains current knowledge of research and trends related to college, career, and military advising and communications strategies most effective to reach high school students and adult learners.
Organizes and maintains records and statistical data necessary for program evaluation, development, and reports.
Contributes to the development, review, and maintenance of internal advising resources and documentation systems, ensuring content remains accurate, accessible, and responsive to emerging student needs.
Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times.
Monitors other requirements, laws, regulations, policies, and procedures relevant to the ADVi program to ensure ongoing compliance.

Stakeholder Engagement
Facilitates collaboration among agency staff and appropriate external stakeholders on assigned projects, such as sharing trends in student messaging or identifying gaps in services.
Coordinates with team to plan and execute webinars, social media events, and other innovative programming to support and inform students.
Collaborates and maintains partnerships with key groups and resources within the state of Texas.
Supports outreach efforts by developing promotional materials, contributing to newsletters, and participating in initiatives related to ADVi and other agency programs and tools.

Program Consultation and Operational Support
Collaborates on the planning, development, and implementation of the ADVi chatbot and related initiatives within the agency.
Collaborate with team and division staff on content planning and development for the ADVi chatbot and related staff, including providing input on both proactive and reactive student messaging. and related initiatives within the agency.
Participates in regular evaluation of the success of programmatic efforts and ongoing improvement efforts.
Participates in product and user testing for the ADVi chatbot platform and other agency tools or initiatives relevant to the program, including the ApplyTexas system, My Texas Future, the Texas Application for State Financial Aid, and the Texas OnCourse Academy.
Supports the development of highquality programmatic reports and presentations for a variety of purposes.
Performs other related duties as assigned to support the goals of the College and Career Advising Division and agency priorities.

Knowledge, Skills, and Abilities:
Knowledge of Texas public education and/or higher education systems.
Knowledge of Texas higher education advising, college admissions, financial aid processes, career exploration and planning, workforce readiness, and military readiness.
Skill in using technology and industry best practices to meet service goals.
Skill in planning, setting appropriate goals and objectives, and carrying out work in a timely and effective manner.
Skill in using personal computers, databases, and general office software, including Microsoft Word, Outlook, PowerPoint, Excel.
Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting errors.
Ability to communicate complex information in a clear, organized, concise, professional, and courteous way with individuals from diverse social, ethnic, economic, and cultural backgrounds.
Ability to demonstrate knowledge of Standard American English and proofing and editing practices.
Ability to establish and maintain effective work relationships both internally and externally.
Ability to adhere to the agency's internal management policies and procedures.
Ability to plan, organize, and effectively manage and complete concurrent priorities.
Ability to take initiative, problemsolve, work independently, and be selfmotivated.
Knowledge of advising best practices, communication strategies, and student engagement methods across diverse populations, including high school students, adult learners, and international applicants.
Knowledge of FERPA, accessibility standards in digital communication and advising, and responsible AI use to ensure ethical, secure, and studentcentered engagement.

Required Education and Experience:
Bachelor's degree from an accredited college or university.
Two (2) years of relevant fulltime responsible work experience providing advising, mentoring, or other educational services to high school and/or postsecondary students.

Preferred:
Experience as an advisor, counselor, or mentor in a high school or higher education setting.
Experience working and developing relationships with youth and families.
Experience with accessibility protocols and/or communicating with stakeholders who have diverse needs.
Excellent organizational skills with the ability to multitask and prioritize.
Experience with virtual or text message interventions designed to reach students.
Bilingual in English/Spanish preferred.

Physical Requirements and/or Working Conditions:
Work is performed in a standard office environment and requires:
Regular, reliable, and punctual attendance at work;
Frequent use of personal computer, copiers, printers, and telephones;
Frequent sitting;
Frequently working under deadlines, as a team member, and in direct contact with others.
If/when working from home, a strong, reliable internet connection and a dedicated workspace are required.

Workforce:
Must be able to:
Demonstrate knowledge of customer service deliverables.
Show flexibility and adaptability toward changes in assignments and work schedules, working evening hours at least one day a week and extended hours as necessary.
Adhere to the organization's internal management policies and procedures.
Contribute to the agency's performance measures and mission.

Required InOffice Days: This position is currently approved for fully remote work (must live in Texas). This is subject to business needs and may be revoked at any time.

Military Crosswalk:

Application Requirements:
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at

The Texas Higher Education Coordinating Board participates in EVerify for each new employees Form I9 to confirm work authorization. For questions, please call the HR Department at 5124276190. For vocal and/or hearing assistance call 711.

Notes to Applicant:
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:
Proof of education and experience listed on the application.

Eligibility/authorization to work in the U.S.

Satisfactory results from a preemployment criminal history background check.

Compliance with the Selective Service Law for males ages 1825. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview.

Salary for this position will be commensurate with experience and qualifications.

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.

Job Description

Job Description

Your job application must be completely filled out. Resumes do not take the place of the requirement to include this information on the application

This position is currently approved for fully remote work (must live in Texas). This is subject to business needs and may be revoked at any time.

About the Texas Higher Education Coordinating Board
The Texas Higher Education Coordinating Board (THECB) works to ensure that all Texans have access to highquality, affordable higher education opportunities that prepare students for successful careers and strengthen the state's workforce and economy. Through collaboration with colleges, universities, policymakers, and education partners across Texas, THECB advances initiatives that expand educational opportunity, promote student success, and support the future of higher education.

General Description:
This position provides direct support to Texas high school students and adult learners navigating the journey into postsecondary education. The position is part of a statewide virtual advising initiative that pairs an AIpowered chatbot named ADVi with human support to guide and support students on the collegegoing process. As an ADVi Virtual Advisor, you will provide college and career advising services to ADVi users and support ongoing chatbot operations and content development or maintenance. Work includes monitoring student communications and responding directly to students to answer questions and providing advising support via text message, email, video conference, webinar, and other virtual media formats. Work also includes coordinating responses with other advisors, documenting interactions with students, and ensuring responses align with best advising practices in the field, as well as team, division, and agency standards for highquality service, including content accuracy and reliability; information equity; accessibility; and lack of personal bias. Maintains current knowledge of college attainment and success topics, such as admission, application, and enrollment policies; financial aid processes and policies; college readiness; career coaching; and military crosswalks. Supports the College and Career Advising division and works with other agency staff in advising and consulting with P12 education and institutions of higher education to achieve the goals of the Coordinating Board's strategic plan for higher education.

General Duties and Responsibilities:
General duties and responsibilities encompass three main categories of focus: (1) virtual advising and service delivery; (2) program consultation and operational support; and (3) stakeholder engagement.

Virtual Advising and Service Delivery
Provides highquality advising to students and potential students through text message, email, videoconference, webinar, and other virtual media formats.
Participates in regular professional development and training opportunities maintains current knowledge of research and trends related to college, career, and military advising and communications strategies most effective to reach high school students and adult learners.
Organizes and maintains records and statistical data necessary for program evaluation, development, and reports.
Contributes to the development, review, and maintenance of internal advising resources and documentation systems, ensuring content remains accurate, accessible, and responsive to emerging student needs.
Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times.
Monitors other requirements, laws, regulations, policies, and procedures relevant to the ADVi program to ensure ongoing compliance.

Stakeholder Engagement
Facilitates collaboration among agency staff and appropriate external stakeholders on assigned projects, such as sharing trends in student messaging or identifying gaps in services.
Coordinates with team to plan and execute webinars, social media events, and other innovative programming to support and inform students.
Collaborates and maintains partnerships with key groups and resources within the state of Texas.
Supports outreach efforts by developing promotional materials, contributing to newsletters, and participating in initiatives related to ADVi and other agency programs and tools.

Program Consultation and Operational Support
Collaborates on the planning, development, and implementation of the ADVi chatbot and related initiatives within the agency.
Collaborate with team and division staff on content planning and development for the ADVi chatbot and related staff, including providing input on both proactive and reactive student messaging. and related initiatives within the agency.
Participates in regular evaluation of the success of programmatic efforts and ongoing improvement efforts.
Participates in product and user testing for the ADVi chatbot platform and other agency tools or initiatives relevant to the program, including the ApplyTexas system, My Texas Future, the Texas Application for State Financial Aid, and the Texas OnCourse Academy.
Supports the development of highquality programmatic reports and presentations for a variety of purposes.
Performs other related duties as assigned to support the goals of the College and Career Advising Division and agency priorities.

Knowledge, Skills, and Abilities:
Knowledge of Texas public education and/or higher education systems.
Knowledge of Texas higher education advising, college admissions, financial aid processes, career exploration and planning, workforce readiness, and military readiness.
Skill in using technology and industry best practices to meet service goals.
Skill in planning, setting appropriate goals and objectives, and carrying out work in a timely and effective manner.
Skill in using personal computers, databases, and general office software, including Microsoft Word, Outlook, PowerPoint, Excel.
Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting errors.
Ability to communicate complex information in a clear, organized, concise, professional, and courteous way with individuals from diverse social, ethnic, economic, and cultural backgrounds.
Ability to demonstrate knowledge of Standard American English and proofing and editing practices.
Ability to establish and maintain effective work relationships both internally and externally.
Ability to adhere to the agency's internal management policies and procedures.
Ability to plan, organize, and effectively manage and complete concurrent priorities.
Ability to take initiative, problemsolve, work independently, and be selfmotivated.
Knowledge of advising best practices, communication strategies, and student engagement methods across diverse populations, including high school students, adult learners, and international applicants.
Knowledge of FERPA, accessibility standards in digital communication and advising, and responsible AI use to ensure ethical, secure, and studentcentered engagement.

Required Education and Experience:
Bachelor's degree from an accredited college or university.
Two (2) years of relevant fulltime responsible work experience providing advising, mentoring, or other educational services to high school and/or postsecondary students.

Preferred:
Experience as an advisor, counselor, or mentor in a high school or higher education setting.
Experience working and developing relationships with youth and families.
Experience with accessibility protocols and/or communicating with stakeholders who have diverse needs.
Excellent organizational skills with the ability to multitask and prioritize.
Experience with virtual or text message interventions designed to reach students.
Bilingual in English/Spanish preferred.

Physical Requirements and/or Working Conditions:
Work is performed in a standard office environment and requires:
Regular, reliable, and punctual attendance at work;
Frequent use of personal computer, copiers, printers, and telephones;
Frequent sitting;
Frequently working under deadlines, as a team member, and in direct contact with others.
If/when working from home, a strong, reliable internet connection and a dedicated workspace are required.

Workforce:
Must be able to:
Demonstrate knowledge of customer service deliverables.
Show flexibility and adaptability toward changes in assignments and work schedules, working evening hours at least one day a week and extended hours as necessary.
Adhere to the organization's internal management policies and procedures.
Contribute to the agency's performance measures and mission.

Required InOffice Days: This position is currently approved for fully remote work (must live in Texas). This is subject to business needs and may be revoked at any time.

Military Crosswalk:

Application Requirements:
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at

The Texas Higher Education Coordinating Board participates in EVerify for each new employees Form I9 to confirm work authorization. For questions, please call the HR Department at 5124276190. For vocal and/or hearing assistance call 711.

Notes to Applicant:
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:
Proof of education and experience listed on the application.

Eligibility/authorization to work in the U.S.

Satisfactory results from a preemployment criminal history background check.

Compliance with the Selective Service Law for males ages 1825. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview.

Salary for this position will be commensurate with experience and qualifications.

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.