Client Intelligence Manager (Analyst II, Strategy & Planning)

Summary

Type Of HireExperienced (relevant combo of work and education)Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Job DescriptionAre you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on challenging and relevant issues in financial technology while collaborating with talented colleagues who are passionate about advancing the way the world pays, banks, and invests.About The RoleAs a Client Intelligence Manager, you will help shape go-to-market strategies and business decisions across the Total Issuing Solutions portfolio by transforming customer feedback, market trends, competitive intelligence, and industry data into clear, actionable recommendations.You will lead customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, market research, customer segmentation, and opportunity sizing. Working closely with Product, Commercialization, Sales, and executive leaders, you will help identify growth opportunities, validate market demand, prioritize investments, and strengthen portfolio strategy.What You Will Be DoingLead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiativesPartner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagementTranslate customer feedback and research findings into actionable recommendations that influence product strategy and commercialization plansLead competitive intelligence efforts across the issuing, payments, banking, fintech, fraud, and risk-management landscapeDevelop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendationsCreate and maintain market‑segmentation frameworks, ideal customer profiles, buyer personas, and target‑market definitionsLead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, along with opportunity-sizing and right-to-win analysesProvide insights that support product positioning, packaging, pricing, sales enablement, and broader go-to-market initiativesIdentify target markets, customer priorities, expansion opportunities, competitive risks, and areas for commercialization improvementDevelop recurring intelligence reports, market assessments, and business reviews that clearly communicate trends, risks, opportunities, and recommended actionsPresent strategic insights and recommendations to Product, Commercialization, Sales, and senior leadershipPartner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support informed, data‑driven decision‑making.What You BringA bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related fieldFive to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related disciplineExperience leading customer research, client interviews, market‑validation activities, or Voice of Customer programsStrong analytical and problem‑solving skills, with experience conducting qualitative and quantitative researchExperience turning customer, market, and competitive data into clear business recommendationsDemonstrated ability to develop strategic recommendations for senior leaders and executive stakeholdersStrong executive communication, presentation, and storytelling skillsAbility to synthesize complex information into concise, compelling, and actionable insightsStrong cross‑functional collaboration and influencing skills#J-18808-Ljbffr

Job Description

Type Of HireExperienced (relevant combo of work and education)Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Job DescriptionAre you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on challenging and relevant issues in financial technology while collaborating with talented colleagues who are passionate about advancing the way the world pays, banks, and invests.About The RoleAs a Client Intelligence Manager, you will help shape go-to-market strategies and business decisions across the Total Issuing Solutions portfolio by transforming customer feedback, market trends, competitive intelligence, and industry data into clear, actionable recommendations.You will lead customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, market research, customer segmentation, and opportunity sizing. Working closely with Product, Commercialization, Sales, and executive leaders, you will help identify growth opportunities, validate market demand, prioritize investments, and strengthen portfolio strategy.What You Will Be DoingLead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiativesPartner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagementTranslate customer feedback and research findings into actionable recommendations that influence product strategy and commercialization plansLead competitive intelligence efforts across the issuing, payments, banking, fintech, fraud, and risk-management landscapeDevelop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendationsCreate and maintain market‑segmentation frameworks, ideal customer profiles, buyer personas, and target‑market definitionsLead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, along with opportunity-sizing and right-to-win analysesProvide insights that support product positioning, packaging, pricing, sales enablement, and broader go-to-market initiativesIdentify target markets, customer priorities, expansion opportunities, competitive risks, and areas for commercialization improvementDevelop recurring intelligence reports, market assessments, and business reviews that clearly communicate trends, risks, opportunities, and recommended actionsPresent strategic insights and recommendations to Product, Commercialization, Sales, and senior leadershipPartner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support informed, data‑driven decision‑making.What You BringA bachelor's degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related fieldFive to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related disciplineExperience leading customer research, client interviews, market‑validation activities, or Voice of Customer programsStrong analytical and problem‑solving skills, with experience conducting qualitative and quantitative researchExperience turning customer, market, and competitive data into clear business recommendationsDemonstrated ability to develop strategic recommendations for senior leaders and executive stakeholdersStrong executive communication, presentation, and storytelling skillsAbility to synthesize complex information into concise, compelling, and actionable insightsStrong cross‑functional collaboration and influencing skills#J-18808-Ljbffr