Military Assistance Specialist I

Summary

Military Assistance Specialist IAmerican Public University/American Military UniversityThe Military Assistance Team Specialist processes military tuition assistance forms, submits veteran's benefits data to the VA, and processes civilian tuition assistance forms within the targeted service level performance goals set by the Department. Advise, counsel, and effectively communicate information regarding benefits available to military and veteran student population. Perform position duties while maintaining compliance with Department of Veteran Affairs (VA) and Department of Defense (DoD) regulations and policy and adhere to FERPA standards.Responsibilities:Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefitsMaintains targeted Service Level Performance Goals as established by Military Assistance ManagementAdvises and encourages student success and persistence via telephone and email communications within established deadlinesProvides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran's benefits, employer benefits, and federal financial aidAssists team members with prioritizing departmental work to be completed within established deadlinesCertifies all chapters of VA benefits, report progress of veteran and military studentsMaintains communication with VA and military, and other 3 rd party representativesMaintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentationContributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunitiesRecords student interactions and receipt of student documentsKeeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as neededOther duties as presented, to support our staff and studentsRequirements:Ability to adapt to and solve problems in an ever-changing environmentAbility to interact with students and staff in a professional mannerAbility to understand and apply Military Assistance Policy & Procedure in daily functionsAbility to multi-task & work independentlyAbility to quickly learn new skills and processes associated with processing of military and veterans benefitsIntermediate computer & MS Office skillsAbility to be self-accountable for productivityProblem solving and analytical skillsMaintain departmental and individual production goals with an emphasis on quality outputMust be a team player with a positive attitudeMaintain flexibility in work requirements.Must be able to communicate effectively verbally and in writingRequire minimum supervision and maintain a strong attendance recordContribute to the continued improvement of the Military Assistance DepartmentExperience:Two or more years' experience in customer facing functions, preferably in a higher education setting.Basic knowledge of Veterans and Military education programs strongly desired.Proficiency in Microsoft Office suite is required.Desired individual is self-accountable and detail-orientated, with the ability to work independently in an ever-changing environment.EducationBachelor's Degree requiredAbout Us:American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation's military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr

Job Description

Military Assistance Specialist IAmerican Public University/American Military UniversityThe Military Assistance Team Specialist processes military tuition assistance forms, submits veteran's benefits data to the VA, and processes civilian tuition assistance forms within the targeted service level performance goals set by the Department. Advise, counsel, and effectively communicate information regarding benefits available to military and veteran student population. Perform position duties while maintaining compliance with Department of Veteran Affairs (VA) and Department of Defense (DoD) regulations and policy and adhere to FERPA standards.Responsibilities:Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefitsMaintains targeted Service Level Performance Goals as established by Military Assistance ManagementAdvises and encourages student success and persistence via telephone and email communications within established deadlinesProvides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran's benefits, employer benefits, and federal financial aidAssists team members with prioritizing departmental work to be completed within established deadlinesCertifies all chapters of VA benefits, report progress of veteran and military studentsMaintains communication with VA and military, and other 3 rd party representativesMaintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentationContributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunitiesRecords student interactions and receipt of student documentsKeeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as neededOther duties as presented, to support our staff and studentsRequirements:Ability to adapt to and solve problems in an ever-changing environmentAbility to interact with students and staff in a professional mannerAbility to understand and apply Military Assistance Policy & Procedure in daily functionsAbility to multi-task & work independentlyAbility to quickly learn new skills and processes associated with processing of military and veterans benefitsIntermediate computer & MS Office skillsAbility to be self-accountable for productivityProblem solving and analytical skillsMaintain departmental and individual production goals with an emphasis on quality outputMust be a team player with a positive attitudeMaintain flexibility in work requirements.Must be able to communicate effectively verbally and in writingRequire minimum supervision and maintain a strong attendance recordContribute to the continued improvement of the Military Assistance DepartmentExperience:Two or more years' experience in customer facing functions, preferably in a higher education setting.Basic knowledge of Veterans and Military education programs strongly desired.Proficiency in Microsoft Office suite is required.Desired individual is self-accountable and detail-orientated, with the ability to work independently in an ever-changing environment.EducationBachelor's Degree requiredAbout Us:American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation's military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr