Program Specialist

Summary

Program SpecialistResponsible for providing administrative and operational support for the development, coordination, and evaluation of programs within assigned department.Job duties include planning and coordinating training programs and events (online, hybrid, in-person), managing training calendars and logistics, developing marketing strategies and executing promotional campaigns, managing Neoserra data system and client/training records, preparing monthly, quarterly, and annual compliance reports, coordinating stakeholder partnerships and community outreach, supporting budget monitoring and financial oversight, and maintaining documentation for accreditation and SBA requirements.Required qualifications include training program planning, development, implementation, and evaluation, marketing strategy development and digital communications, program compliance reporting and data management, stakeholder engagement and partnership development, project management and cross-functional coordination, regulatory compliance and grant requirements knowledge, data analysis and performance metrics evaluation, website and social media management, independent judgment and strategic decision-making, organizational planning and process improvement.Preferred qualifications include a Master's degree in Business Administration (MBA), Public Administration, Marketing, Communications, Higher Education, or related discipline, 3+ years coordinating training programs in business assistance, economic development, higher education, nonprofit, or government, SBDC/SBA-funded program experience, NeoserraMISor similar CRM/reporting systems experience, compliance reporting, grant documentation, and accreditation materials experience, website content management system experience (GATOor similar), digital marketing platforms: Meta Business Suite, LinkedIn, Constant Contact, Canva, program performance data analysis and evaluation, stakeholder partnership coordination experience, SBA Cooperative Agreement and federal grant compliance knowledge, complex project management across training, marketing, compliance, and stakeholder engagement, bilingual/multilingual communication skills preferred.

Job Description

Program SpecialistResponsible for providing administrative and operational support for the development, coordination, and evaluation of programs within assigned department.Job duties include planning and coordinating training programs and events (online, hybrid, in-person), managing training calendars and logistics, developing marketing strategies and executing promotional campaigns, managing Neoserra data system and client/training records, preparing monthly, quarterly, and annual compliance reports, coordinating stakeholder partnerships and community outreach, supporting budget monitoring and financial oversight, and maintaining documentation for accreditation and SBA requirements.Required qualifications include training program planning, development, implementation, and evaluation, marketing strategy development and digital communications, program compliance reporting and data management, stakeholder engagement and partnership development, project management and cross-functional coordination, regulatory compliance and grant requirements knowledge, data analysis and performance metrics evaluation, website and social media management, independent judgment and strategic decision-making, organizational planning and process improvement.Preferred qualifications include a Master's degree in Business Administration (MBA), Public Administration, Marketing, Communications, Higher Education, or related discipline, 3+ years coordinating training programs in business assistance, economic development, higher education, nonprofit, or government, SBDC/SBA-funded program experience, NeoserraMISor similar CRM/reporting systems experience, compliance reporting, grant documentation, and accreditation materials experience, website content management system experience (GATOor similar), digital marketing platforms: Meta Business Suite, LinkedIn, Constant Contact, Canva, program performance data analysis and evaluation, stakeholder partnership coordination experience, SBA Cooperative Agreement and federal grant compliance knowledge, complex project management across training, marketing, compliance, and stakeholder engagement, bilingual/multilingual communication skills preferred.