Investigations Specialist

Summary

Our client, a leading fintech software company , is hiring a remote Compliance Investigations Analyst!*This is a 6 month W2 contract with benefits and paid holidays !*In this role, you will investigate customer complaints related to their regulated money movement services by researching account activity, case notes, and transaction records across internal systems to identify root causes and develop accurate summaries for Legal and Compliance teams. You will also support subpoena requests by locating and organizing relevant documents while maintaining detailed records and ensuring all findings meet legal, regulatory, and confidentiality requirements.Responsibilities:- Investigate customer complaints by reviewing account activity, transaction records, case notes, and customer interactions across internal systems to identify root causes and document findings.- Research legal and compliance matters, including Attorney General complaints and subpoena requests, by locating relevant records and preparing accurate summaries and document packages.- Maintain detailed case documentation while collaborating with Legal, Compliance, and cross functional teams to resolve questions and ensure confidentiality and regulatory requirements are met.Requirements:- 2+ years of experience in compliance, legal research, or customer dispute resolution.- Strong research and business writing skills with exceptional attention to detail.- Experience with Salesforce or similar databases and ability to work independently while handling confidential information.Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Description

Our client, a leading fintech software company , is hiring a remote Compliance Investigations Analyst!*This is a 6 month W2 contract with benefits and paid holidays !*In this role, you will investigate customer complaints related to their regulated money movement services by researching account activity, case notes, and transaction records across internal systems to identify root causes and develop accurate summaries for Legal and Compliance teams. You will also support subpoena requests by locating and organizing relevant documents while maintaining detailed records and ensuring all findings meet legal, regulatory, and confidentiality requirements.Responsibilities:- Investigate customer complaints by reviewing account activity, transaction records, case notes, and customer interactions across internal systems to identify root causes and document findings.- Research legal and compliance matters, including Attorney General complaints and subpoena requests, by locating relevant records and preparing accurate summaries and document packages.- Maintain detailed case documentation while collaborating with Legal, Compliance, and cross functional teams to resolve questions and ensure confidentiality and regulatory requirements are met.Requirements:- 2+ years of experience in compliance, legal research, or customer dispute resolution.- Strong research and business writing skills with exceptional attention to detail.- Experience with Salesforce or similar databases and ability to work independently while handling confidential information.Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.