Associate Fraud Investigator

Summary

Detection & Investigation AssociateAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.As a Detection & Investigation Associate within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY, Phoenix, AZ, Denver, CO. Monday - Friday 8:30 - 5:00 Outbound Zelle Team Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you! Systems Used & Experience Preferred:ActimizeService BrowserBlueZone (Mainframe/COR)EDGEExcelGoogleZAPAvayaInnovisWeb BrowsersWebViewVerintResponsibilities of this position includes:Outbound Zelle fraud supportAnalyzing cases generated from the enterprise fraud detection systemsTalking with customers whose transactions are suspicious of potential fraud.Card Free ATM fraud supportAnalyzing cases generated from the enterprise fraud detection systemsReporting of suspected fraudAs requested, tasks to help sustain and improve department processes and procedures.Lead by example with performanceConduct training for new hiresPerform daily and weekly stats reportingSupport team with inquiriesPerform quality reviewsKeep accurate and up to date records for all tasks, reporting and itemsCoach and advise team with one offs and difficult situationsAttend & present for meetings, support ideas & changesParticipate in interviews for prospective new hiresManage team in absence of supervisor/managerMicrosoft SuiteOneNoteOne DriveTableauAttributes:CuriousAnalyzeDetect PatternsForesight - given enough data, are able to anticipate what future data would likely indicate.Adaptable to change, new technology, and willing to continually learnHave a passion for stopping the criminals.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Detection & Investigation AssociateAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.As a Detection & Investigation Associate within PNC's FDO Zelle Fraud organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY, Phoenix, AZ, Denver, CO. Monday - Friday 8:30 - 5:00 Outbound Zelle Team Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you! Systems Used & Experience Preferred:ActimizeService BrowserBlueZone (Mainframe/COR)EDGEExcelGoogleZAPAvayaInnovisWeb BrowsersWebViewVerintResponsibilities of this position includes:Outbound Zelle fraud supportAnalyzing cases generated from the enterprise fraud detection systemsTalking with customers whose transactions are suspicious of potential fraud.Card Free ATM fraud supportAnalyzing cases generated from the enterprise fraud detection systemsReporting of suspected fraudAs requested, tasks to help sustain and improve department processes and procedures.Lead by example with performanceConduct training for new hiresPerform daily and weekly stats reportingSupport team with inquiriesPerform quality reviewsKeep accurate and up to date records for all tasks, reporting and itemsCoach and advise team with one offs and difficult situationsAttend & present for meetings, support ideas & changesParticipate in interviews for prospective new hiresManage team in absence of supervisor/managerMicrosoft SuiteOneNoteOne DriveTableauAttributes:CuriousAnalyzeDetect PatternsForesight - given enough data, are able to anticipate what future data would likely indicate.Adaptable to change, new technology, and willing to continually learnHave a passion for stopping the criminals.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.