Investigator

Summary

Job Title: Investigator – Medical Board Investigations

Location: Phoenix, AZ

Pay: $20.56/hr

Position Overview

We are seeking a detail-oriented Investigator to support the Investigation Department in reviewing and processing complaints involving licensed physicians and Physician Assistants. This position will assist with administrative investigation activities, maintaining case files, communicating with complainants and outside agencies, and conducting a limited number of investigations involving quality-of-care allegations.

The ideal candidate will have 1–3 years of experience in the medical or healthcare field, strong communication and organizational skills, and the ability to review medical documentation and manage multiple priorities.

Key Responsibilities

• Assist Investigation Department staff with daily administrative and investigative support.
• Prepare and send referral notices to appropriate agencies.
• Enter complaints into the Board's database and establish investigation files.
• Notify complainants when submitted information is insufficient.
• Respond to email inquiries and follow up on outstanding documentation.
• Obtain and organize supporting case information, including other state medical board orders and conviction records.
• Track outstanding requests and subpoenas.
• Upload images and supporting documents into the database and create links for case files.
• Conduct a limited number of investigations involving allopathic physicians and Physician Assistants licensed in Arizona related to quality-of-care allegations.
• Review complaints, prepare notification letters outlining allegations, and communicate with respondents and complainants.
• Identify appropriate medical records and supporting documentation needed for investigations and prepare subpoena requests.
• Assist Investigation Managers with additional duties and special projects as assigned.

Required Qualifications & Skills

• 1–3 years of experience in the medical or healthcare field.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to follow through on assignments.
• Proficiency with Microsoft Office applications, particularly Word, and Adobe PDF tools.
• Ability to multitask, prioritize, plan, and coordinate multiple assignments.
• Strong attention to detail and ability to maintain accurate records.

Preferred Qualifications & Skills

• Experience reviewing and interpreting medical records.
• Knowledge of medical terminology and healthcare practices.
• Previous experience in investigations, case management, medical records, or healthcare administration.
• Self-motivated with the ability to work independently and take initiative.
• Strong critical-thinking and problem-solving skills.
• Ability to recognize patterns and apply established procedures and instructions.
• Collaborative team player comfortable working with investigators, physicians, support staff, and multiple departments.

Job Description

Job Title: Investigator – Medical Board Investigations

Location: Phoenix, AZ

Pay: $20.56/hr

Position Overview

We are seeking a detail-oriented Investigator to support the Investigation Department in reviewing and processing complaints involving licensed physicians and Physician Assistants. This position will assist with administrative investigation activities, maintaining case files, communicating with complainants and outside agencies, and conducting a limited number of investigations involving quality-of-care allegations.

The ideal candidate will have 1–3 years of experience in the medical or healthcare field, strong communication and organizational skills, and the ability to review medical documentation and manage multiple priorities.

Key Responsibilities

• Assist Investigation Department staff with daily administrative and investigative support.
• Prepare and send referral notices to appropriate agencies.
• Enter complaints into the Board's database and establish investigation files.
• Notify complainants when submitted information is insufficient.
• Respond to email inquiries and follow up on outstanding documentation.
• Obtain and organize supporting case information, including other state medical board orders and conviction records.
• Track outstanding requests and subpoenas.
• Upload images and supporting documents into the database and create links for case files.
• Conduct a limited number of investigations involving allopathic physicians and Physician Assistants licensed in Arizona related to quality-of-care allegations.
• Review complaints, prepare notification letters outlining allegations, and communicate with respondents and complainants.
• Identify appropriate medical records and supporting documentation needed for investigations and prepare subpoena requests.
• Assist Investigation Managers with additional duties and special projects as assigned.

Required Qualifications & Skills

• 1–3 years of experience in the medical or healthcare field.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to follow through on assignments.
• Proficiency with Microsoft Office applications, particularly Word, and Adobe PDF tools.
• Ability to multitask, prioritize, plan, and coordinate multiple assignments.
• Strong attention to detail and ability to maintain accurate records.

Preferred Qualifications & Skills

• Experience reviewing and interpreting medical records.
• Knowledge of medical terminology and healthcare practices.
• Previous experience in investigations, case management, medical records, or healthcare administration.
• Self-motivated with the ability to work independently and take initiative.
• Strong critical-thinking and problem-solving skills.
• Ability to recognize patterns and apply established procedures and instructions.
• Collaborative team player comfortable working with investigators, physicians, support staff, and multiple departments.