Surveillance Agent

Summary

Surveillance Agent

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. While guests see the excitement on the gaming floor, our Surveillance team works behind the scenes to ensure every experience is safe, secure, compliant, and fair.

We're looking for a Surveillance Agent who is detail-oriented, dependable, and eager to learn. In this role, you'll monitor gaming and non-gaming areas throughout the property, observe and document activity, and help protect company assets, guests, and Team Members. Although you work behind the scenes, you'll be at the center of everything happening across the property.

No surveillance experience is required. We provide comprehensive training and development to help you succeed.

Boot Hill Casino & Resort's Core Values:

• Build a diverse team of service-focused individuals
• Provide consistent and outstanding guest service
• Develop and create extraordinary entertainment experiences
• Take pride in our clean and well-maintained facility
• Support the communities in which we work and live
• Celebrate our heritage
• Be respectful, inclusive, and responsible in all we do

Key Responsibilities:

• Monitor gaming and non-gaming operations using advanced surveillance systems and technology
• Observe, document, and report activities to ensure compliance with gaming regulations, internal controls, and company procedures
• Monitor casino games, count rooms, slots, cage operations, parking areas, and other designated locations
• Detect and document suspicious, unethical, illegal, or policy-violating activities involving guests or Team Members
• Prepare accurate, detailed, and timely investigative reports
• Assist management, regulatory agencies, and law enforcement with investigations when necessary
• Help protect company assets through proactive observation and documentation
• Support guest and Team Member dispute resolution by providing surveillance documentation and evidence
• Assist with basic maintenance, testing, and operation of surveillance equipment as assigned
• Effectively communicate findings and observations with management and other departments
• Assist with the safety and security of all guests and Team Members
• Maintain strong knowledge of gaming regulations, Internal Controls, company policies, marketing promotions, and special events
• Champion The Maverick Way through professionalism, integrity, accountability, and teamwork
• Perform other duties as assigned

What Makes You a Great Fit:

• Strong attention to detail and observational skills
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently while contributing to a team environment
• Professional judgment and discretion when handling sensitive information
• Willingness to learn casino operations, gaming regulations, and surveillance procedures

Preferred Experience:

• Security, surveillance, law enforcement, military, investigations, or related experience preferred
• Previous experience with report writing or monitoring systems a plus
• No surveillance experience required—we will train the right candidate

Knowledge, Skills & Abilities:

• Ability to read, write, and communicate effectively in English
• Ability to prepare professional investigative reports and documentation
• Basic computer proficiency and ability to learn surveillance technologies
• Ability to maintain strict confidentiality regarding financial data, casino procedures, company policies, company promotions, investigations, and guest information
• Ability to understand and comply with Internal Controls, gaming regulations, BHCR training materials, and all HR policies
• Ability to work assigned shift and adapt to changing operational needs

Position Requirements:

• Must be at least 18 years of age
• High school diploma or GED required
• Must be able to obtain and maintain a Kansas Racing and Gaming License
• Ability to communicate effectively by telephone, radio, and in person
• Ability to sit, stand, walk, and maintain visual concentration for extended periods
• Ability to lift up to 10 pounds
• Must be available to work nights, weekends, holidays, and overtime as needed

Position Details:

• Full-Time
• Starting Pay: $18.00 per hour

Benefits:

• Competitive Pay
• Free Meals Every Shift
• 401(k) Plan with Discretionary Match*
• Free Life, Dental & Vision Insurance*
• Health Insurance Packages
• Paid Time Off Program*
• Advancement Opportunities

*Ask HR for complete details on available benefits.

Ready to protect the game, support your team, and build a career behind the scenes? Apply today and help safeguard the extraordinary experiences we create every day—the Maverick Way.

Job Description

Surveillance Agent

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. While guests see the excitement on the gaming floor, our Surveillance team works behind the scenes to ensure every experience is safe, secure, compliant, and fair.

We're looking for a Surveillance Agent who is detail-oriented, dependable, and eager to learn. In this role, you'll monitor gaming and non-gaming areas throughout the property, observe and document activity, and help protect company assets, guests, and Team Members. Although you work behind the scenes, you'll be at the center of everything happening across the property.

No surveillance experience is required. We provide comprehensive training and development to help you succeed.

Boot Hill Casino & Resort's Core Values:

• Build a diverse team of service-focused individuals
• Provide consistent and outstanding guest service
• Develop and create extraordinary entertainment experiences
• Take pride in our clean and well-maintained facility
• Support the communities in which we work and live
• Celebrate our heritage
• Be respectful, inclusive, and responsible in all we do

Key Responsibilities:

• Monitor gaming and non-gaming operations using advanced surveillance systems and technology
• Observe, document, and report activities to ensure compliance with gaming regulations, internal controls, and company procedures
• Monitor casino games, count rooms, slots, cage operations, parking areas, and other designated locations
• Detect and document suspicious, unethical, illegal, or policy-violating activities involving guests or Team Members
• Prepare accurate, detailed, and timely investigative reports
• Assist management, regulatory agencies, and law enforcement with investigations when necessary
• Help protect company assets through proactive observation and documentation
• Support guest and Team Member dispute resolution by providing surveillance documentation and evidence
• Assist with basic maintenance, testing, and operation of surveillance equipment as assigned
• Effectively communicate findings and observations with management and other departments
• Assist with the safety and security of all guests and Team Members
• Maintain strong knowledge of gaming regulations, Internal Controls, company policies, marketing promotions, and special events
• Champion The Maverick Way through professionalism, integrity, accountability, and teamwork
• Perform other duties as assigned

What Makes You a Great Fit:

• Strong attention to detail and observational skills
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently while contributing to a team environment
• Professional judgment and discretion when handling sensitive information
• Willingness to learn casino operations, gaming regulations, and surveillance procedures

Preferred Experience:

• Security, surveillance, law enforcement, military, investigations, or related experience preferred
• Previous experience with report writing or monitoring systems a plus
• No surveillance experience required—we will train the right candidate

Knowledge, Skills & Abilities:

• Ability to read, write, and communicate effectively in English
• Ability to prepare professional investigative reports and documentation
• Basic computer proficiency and ability to learn surveillance technologies
• Ability to maintain strict confidentiality regarding financial data, casino procedures, company policies, company promotions, investigations, and guest information
• Ability to understand and comply with Internal Controls, gaming regulations, BHCR training materials, and all HR policies
• Ability to work assigned shift and adapt to changing operational needs

Position Requirements:

• Must be at least 18 years of age
• High school diploma or GED required
• Must be able to obtain and maintain a Kansas Racing and Gaming License
• Ability to communicate effectively by telephone, radio, and in person
• Ability to sit, stand, walk, and maintain visual concentration for extended periods
• Ability to lift up to 10 pounds
• Must be available to work nights, weekends, holidays, and overtime as needed

Position Details:

• Full-Time
• Starting Pay: $18.00 per hour

Benefits:

• Competitive Pay
• Free Meals Every Shift
• 401(k) Plan with Discretionary Match*
• Free Life, Dental & Vision Insurance*
• Health Insurance Packages
• Paid Time Off Program*
• Advancement Opportunities

*Ask HR for complete details on available benefits.

Ready to protect the game, support your team, and build a career behind the scenes? Apply today and help safeguard the extraordinary experiences we create every day—the Maverick Way.