Senior Audio/Video Technician

Summary

JOB DESCRIPTION

Insight Global is seeking a Senior Audio/Video Technician to support a critical program with the US Department of Justice. This role will provide lifecycle support for enterprise audio/visual (A/V) and video teleconferencing (VTC) systems across classified and unclassified environments. The Senior Audio/Video Technician will serve as a technical lead, ensuring secure, reliable, and scalable collaboration capabilities that support mission-critical operations. The ideal candidate brings deep expertise in enterprise A/V technologies, strong troubleshooting skills, and experience operating in highly regulated, secure environments.

Responsibilities:

• Lead the installation, configuration, testing, maintenance, and troubleshooting of complex A/V and VTC systems across enterprise environments.
• Serve as the technical lead for technology refreshes, system upgrades, and new capability deployments. Evaluate system performance, diagnose issues, and recommend improvements to enhance reliability and user experience.
• Support high-visibility meetings, presentations, and events requiring secure audio, video, and collaboration technologies.
• Partner with government stakeholders, engineers, and cross-functional teams to deliver solutions aligned with mission requirements.
• Develop and maintain technical documentation, installation procedures, equipment inventories, and standard operating procedures.
• Mentor junior technicians and provide technical guidance to support team development and operational excellence.
• Ensure compliance with security requirements, operational standards, and zero-trust architecture principles.
• Research and evaluate emerging A/V technologies to improve enterprise collaboration capabilities.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, Telecommunications, Business, or a related field.
• Equivalent experience and certifications may be considered in lieu of a degree.
• 6+ years of experience supporting audio/visual systems, video teleconferencing technologies, or related communications platforms.
• Experience installing, configuring, maintaining, and troubleshooting enterprise A/V and VTC systems.
• Strong knowledge of audiovisual systems, signal flow, conferencing technologies, acoustics, and integration with enterprise networks.
• Experience supporting secure communications environments with strict security and compliance requirements.
• Demonstrated leadership experience managing projects, coordinating stakeholders, and driving technical initiatives.
• Excellent verbal and written communication skills, including the ability to communicate technical concepts to both technical and non-technical audiences.
• Active Top Secret Clearance, will be obtaining CI Poly Experience implementing Crestron MDX in a conference setting

NICE TO HAVE SKILLS AND EXPERIENCE

• 2+ years of experience supporting federal government, Department of Justice, Intelligence Community, or other highly secure environments.
• Industry certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, or similar A/V certifications. Experience supporting executive-level meetings, special events, and mission-critical communication systems.
• Familiarity with zero-trust architecture principles and cybersecurity best practices related to enterprise collaboration technologies.
• Experience supporting large-scale A/V modernization efforts, technology refresh initiatives, or enterprise-wide deployments.

Job Description

JOB DESCRIPTION

Insight Global is seeking a Senior Audio/Video Technician to support a critical program with the US Department of Justice. This role will provide lifecycle support for enterprise audio/visual (A/V) and video teleconferencing (VTC) systems across classified and unclassified environments. The Senior Audio/Video Technician will serve as a technical lead, ensuring secure, reliable, and scalable collaboration capabilities that support mission-critical operations. The ideal candidate brings deep expertise in enterprise A/V technologies, strong troubleshooting skills, and experience operating in highly regulated, secure environments.

Responsibilities:

• Lead the installation, configuration, testing, maintenance, and troubleshooting of complex A/V and VTC systems across enterprise environments.
• Serve as the technical lead for technology refreshes, system upgrades, and new capability deployments. Evaluate system performance, diagnose issues, and recommend improvements to enhance reliability and user experience.
• Support high-visibility meetings, presentations, and events requiring secure audio, video, and collaboration technologies.
• Partner with government stakeholders, engineers, and cross-functional teams to deliver solutions aligned with mission requirements.
• Develop and maintain technical documentation, installation procedures, equipment inventories, and standard operating procedures.
• Mentor junior technicians and provide technical guidance to support team development and operational excellence.
• Ensure compliance with security requirements, operational standards, and zero-trust architecture principles.
• Research and evaluate emerging A/V technologies to improve enterprise collaboration capabilities.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, Telecommunications, Business, or a related field.
• Equivalent experience and certifications may be considered in lieu of a degree.
• 6+ years of experience supporting audio/visual systems, video teleconferencing technologies, or related communications platforms.
• Experience installing, configuring, maintaining, and troubleshooting enterprise A/V and VTC systems.
• Strong knowledge of audiovisual systems, signal flow, conferencing technologies, acoustics, and integration with enterprise networks.
• Experience supporting secure communications environments with strict security and compliance requirements.
• Demonstrated leadership experience managing projects, coordinating stakeholders, and driving technical initiatives.
• Excellent verbal and written communication skills, including the ability to communicate technical concepts to both technical and non-technical audiences.
• Active Top Secret Clearance, will be obtaining CI Poly Experience implementing Crestron MDX in a conference setting

NICE TO HAVE SKILLS AND EXPERIENCE

• 2+ years of experience supporting federal government, Department of Justice, Intelligence Community, or other highly secure environments.
• Industry certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, or similar A/V certifications. Experience supporting executive-level meetings, special events, and mission-critical communication systems.
• Familiarity with zero-trust architecture principles and cybersecurity best practices related to enterprise collaboration technologies.
• Experience supporting large-scale A/V modernization efforts, technology refresh initiatives, or enterprise-wide deployments.