Program Specialist

Summary

Program SpecialistHelp Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include, but are not limited to:Serves as the MHSL point of contact for routine information technology needs, requests, and service issues.Coordinates requests for computer hardware, software, telecommunications, network access, shared resources, and approved clinical or administrative applications.Assists program managers and supervisors in preparing and routing requests, obtaining required documentation and approvals, and monitoring actions through completion.Maintains accurate tracking tools and files for equipment, property, supply needs, pending requests, deliveries, warranties, and related actions.Serves as an MHSL liaison to Facility Planning and related services for office moves, renovations, repairs, space assignments, signage, furniture placement, and workspace readiness.Collects operational requirements from MHSL stakeholders and communicates them clearly to planners, technical staff, and project teams.Establishes and maintains effective working relationships with MHSL leaders and staff, OI&T, Facility Planning, Logistics, other internal services, vendors, and external customers.Clarifies customer requirements, identifies the responsible service, facilitates communication, and follows issues through to an appropriate resolution.Prepares clear correspondence, status reports, briefing materials, meeting notes, standard operating procedures, and other administrative documents.Provides timely, professional, and service-oriented responses while protecting sensitive information and observing applicable privacy requirements.Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work Schedule is subject to change based on agency need.Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.Virtual: This is not a virtual position.Position Description/PD#: Program Specialist/ PD508350Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized

Job Description

Program SpecialistHelp Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include, but are not limited to:Serves as the MHSL point of contact for routine information technology needs, requests, and service issues.Coordinates requests for computer hardware, software, telecommunications, network access, shared resources, and approved clinical or administrative applications.Assists program managers and supervisors in preparing and routing requests, obtaining required documentation and approvals, and monitoring actions through completion.Maintains accurate tracking tools and files for equipment, property, supply needs, pending requests, deliveries, warranties, and related actions.Serves as an MHSL liaison to Facility Planning and related services for office moves, renovations, repairs, space assignments, signage, furniture placement, and workspace readiness.Collects operational requirements from MHSL stakeholders and communicates them clearly to planners, technical staff, and project teams.Establishes and maintains effective working relationships with MHSL leaders and staff, OI&T, Facility Planning, Logistics, other internal services, vendors, and external customers.Clarifies customer requirements, identifies the responsible service, facilitates communication, and follows issues through to an appropriate resolution.Prepares clear correspondence, status reports, briefing materials, meeting notes, standard operating procedures, and other administrative documents.Provides timely, professional, and service-oriented responses while protecting sensitive information and observing applicable privacy requirements.Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work Schedule is subject to change based on agency need.Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.Virtual: This is not a virtual position.Position Description/PD#: Program Specialist/ PD508350Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized