Field Support Specialist (TS/SCI - FSPG)

Summary

Piper Companies is seeking a Field Support Specialist to join a leading government-focused technology and infrastructure organization. This Field Support Specialist opportunity is ideal for a professional with strong Oracle hardware experience, Solaris/Linux administration knowledge, and a commitment to delivering exceptional customer service in highly secure environments. The Field Support Specialist role is a long term, open ended contract opportunity and requires you to work onsite in Annapolis Junction, MD. The role requires an active TS/SCI with FSPG.Responsibilities of the Field Support Specialist:Provide support for Oracle hardware running Solaris and Linux operating systems, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.Deliver on-site service desk coverage and technical support for end users.Troubleshoot hardware and software issues received through email, phone, and instant messaging channels.Manage and maintain on-site ticket queues for break/fix and support requests.Travel to customer locations to perform hardware repairs, including drive replacements, connectivity issues, power failures, and latency-related concerns.Maintain proactive communication with customers throughout issue resolution and service delivery.Meet established support SLAs and delivery deadlines.Escalate customer concerns and unresolved technical issues to leadership when necessary.Coordinate with remote data center personnel to facilitate access and support activities.Create and manage work orders and break/fix requests for local and remote locations.Maintain inventory of on-site spare equipment and replacement components.Adhere to government security policies and operational procedures.Conduct routine customer check-ins to identify and address potential hardware or software concerns.Requirements of the Field Support Specialist:2+ years of experience troubleshooting Oracle and Sun Microsystems hardware, firmware, and software issues.Strong expertise supporting Oracle hardware platforms and Solaris/Linux operating systems.Experience with Oracle ZFS Storage Appliances, Exadata systems, and Oracle Database Appliances.Hands-on experience with firmware upgrades, software patching, and system maintenance activities.Proven ability to diagnose and resolve complex hardware, firmware, and operating system issues.Excellent customer service and communication skills.Active TS/SCI with Full Scope Polygraph (FSP) clearance.Compensation for the Field Support Specialist:Salary range:Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.Keywords:Oracle Hardware Support, Solaris Administration, Linux Administration, Oracle Exadata, Oracle Database Appliance, Oracle ZFS Storage, Sun Microsystems, Hardware Troubleshooting, Firmware Upgrades, Software Patching, Data Center Support, Field Service Technician, Oracle Systems Administration, Break/Fix Support, Service Desk Support, Infrastructure Support, Hardware Maintenance, Technical Support, Customer Service, Ticket Management, Inventory Management, Government Environment, Secure Computing, Networking Troubleshooting, Enterprise Hardware, Onsite Support, Remote Data Center Operations, Oracle Server Support, System Diagnostics, Infrastructure OperationsThis job opens for applications on 10/30/2026. Applications for this job will be accepted for at least 30 days from the posting date.#LI-AG1#ONSITE#J-18808-Ljbffr

Job Description

Piper Companies is seeking a Field Support Specialist to join a leading government-focused technology and infrastructure organization. This Field Support Specialist opportunity is ideal for a professional with strong Oracle hardware experience, Solaris/Linux administration knowledge, and a commitment to delivering exceptional customer service in highly secure environments. The Field Support Specialist role is a long term, open ended contract opportunity and requires you to work onsite in Annapolis Junction, MD. The role requires an active TS/SCI with FSPG.Responsibilities of the Field Support Specialist:Provide support for Oracle hardware running Solaris and Linux operating systems, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware.Deliver on-site service desk coverage and technical support for end users.Troubleshoot hardware and software issues received through email, phone, and instant messaging channels.Manage and maintain on-site ticket queues for break/fix and support requests.Travel to customer locations to perform hardware repairs, including drive replacements, connectivity issues, power failures, and latency-related concerns.Maintain proactive communication with customers throughout issue resolution and service delivery.Meet established support SLAs and delivery deadlines.Escalate customer concerns and unresolved technical issues to leadership when necessary.Coordinate with remote data center personnel to facilitate access and support activities.Create and manage work orders and break/fix requests for local and remote locations.Maintain inventory of on-site spare equipment and replacement components.Adhere to government security policies and operational procedures.Conduct routine customer check-ins to identify and address potential hardware or software concerns.Requirements of the Field Support Specialist:2+ years of experience troubleshooting Oracle and Sun Microsystems hardware, firmware, and software issues.Strong expertise supporting Oracle hardware platforms and Solaris/Linux operating systems.Experience with Oracle ZFS Storage Appliances, Exadata systems, and Oracle Database Appliances.Hands-on experience with firmware upgrades, software patching, and system maintenance activities.Proven ability to diagnose and resolve complex hardware, firmware, and operating system issues.Excellent customer service and communication skills.Active TS/SCI with Full Scope Polygraph (FSP) clearance.Compensation for the Field Support Specialist:Salary range:Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.Keywords:Oracle Hardware Support, Solaris Administration, Linux Administration, Oracle Exadata, Oracle Database Appliance, Oracle ZFS Storage, Sun Microsystems, Hardware Troubleshooting, Firmware Upgrades, Software Patching, Data Center Support, Field Service Technician, Oracle Systems Administration, Break/Fix Support, Service Desk Support, Infrastructure Support, Hardware Maintenance, Technical Support, Customer Service, Ticket Management, Inventory Management, Government Environment, Secure Computing, Networking Troubleshooting, Enterprise Hardware, Onsite Support, Remote Data Center Operations, Oracle Server Support, System Diagnostics, Infrastructure OperationsThis job opens for applications on 10/30/2026. Applications for this job will be accepted for at least 30 days from the posting date.#LI-AG1#ONSITE#J-18808-Ljbffr