Program Specialist

Summary

Program Specialist

Help Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include, but are not limited to:

• Serves as the MHSL point of contact for routine information technology needs, requests, and service issues.
• Coordinates requests for computer hardware, software, telecommunications, network access, shared resources, and approved clinical or administrative applications.
• Assists program managers and supervisors in preparing and routing requests, obtaining required documentation and approvals, and monitoring actions through completion.
• Maintains accurate tracking tools and files for equipment, property, supply needs, pending requests, deliveries, warranties, and related actions.
• Serves as an MHSL liaison to Facility Planning and related services for office moves, renovations, repairs, space assignments, signage, furniture placement, and workspace readiness.
• Collects operational requirements from MHSL stakeholders and communicates them clearly to planners, technical staff, and project teams.
• Establishes and maintains effective working relationships with MHSL leaders and staff, OI&T, Facility Planning, Logistics, other internal services, vendors, and external customers.
• Clarifies customer requirements, identifies the responsible service, facilitates communication, and follows issues through to an appropriate resolution.
• Prepares clear correspondence, status reports, briefing materials, meeting notes, standard operating procedures, and other administrative documents.
• Provides timely, professional, and service-oriented responses while protecting sensitive information and observing applicable privacy requirements.

Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work Schedule is subject to change based on agency need.

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD508350

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Job Description

Program Specialist

Help Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include, but are not limited to:

• Serves as the MHSL point of contact for routine information technology needs, requests, and service issues.
• Coordinates requests for computer hardware, software, telecommunications, network access, shared resources, and approved clinical or administrative applications.
• Assists program managers and supervisors in preparing and routing requests, obtaining required documentation and approvals, and monitoring actions through completion.
• Maintains accurate tracking tools and files for equipment, property, supply needs, pending requests, deliveries, warranties, and related actions.
• Serves as an MHSL liaison to Facility Planning and related services for office moves, renovations, repairs, space assignments, signage, furniture placement, and workspace readiness.
• Collects operational requirements from MHSL stakeholders and communicates them clearly to planners, technical staff, and project teams.
• Establishes and maintains effective working relationships with MHSL leaders and staff, OI&T, Facility Planning, Logistics, other internal services, vendors, and external customers.
• Clarifies customer requirements, identifies the responsible service, facilitates communication, and follows issues through to an appropriate resolution.
• Prepares clear correspondence, status reports, briefing materials, meeting notes, standard operating procedures, and other administrative documents.
• Provides timely, professional, and service-oriented responses while protecting sensitive information and observing applicable privacy requirements.

Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work Schedule is subject to change based on agency need.

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/ PD508350

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized