Service Procurement Sourcing Coordinator

Summary

Service Procurement & Sourcing Coordinator

The Service Procurement & Sourcing Coordinator is responsible for supporting the procurement, sourcing, and supplier management activities required to maintain service operations. This role ensures the timely availability of spare parts, repaircomponents, consumables, and service-related materials while balancing inventory levels, cost objectives, and customer service requirements. The coordinator works closely with Service Operations, Supply Chain, Engineering, Inventory Control, and external suppliers to support business objectives and customer commitments.

Key Responsibilities

Procurement & Purchasing

• Create and manage purchase orders for service parts, repair materials, and operational supplies.
• Monitor open purchase orders and expedite deliveries to support customer commitments and service requirements.
• Coordinate with suppliers regarding pricing, lead times, order status, and delivery schedules.
• Resolve supplier issues involving shortages, backorders, quality concerns, and late deliveries.
• Maintain purchasing records and ensure ERP system accuracy.

Strategic Sourcing

• Identify and qualify suppliers for service-related products and materials.
• Support supplier negotiations related to cost, lead time, and service performance.
• Assist in supplier performance reviews and continuous improvement initiatives.
• Analyze sourcing opportunities to reduce costs and improve material availability.
• Support dual-sourcing and risk mitigation strategies.

Inventory & Service Parts Management

• Monitor inventory levels and recommend replenishment actions.
• Collaborate with Service and Operations teams to forecast demand for spare parts and consumables.
• Help manage obsolete, excess, and slow-moving inventory.
• Support cycle counts, inventory audits, and inventory accuracy initiatives.
• Review service usage trends to improve stocking strategies.

Cross-Functional Collaboration

• Partner with Service Operations to prioritize urgent customer requirements.
• Work with Engineering to source new and alternate components.
• Coordinate with Logistics regarding domestic and international shipments.
• Support new product introductions and service parts setup activities.
• Assist with Bill of Material (BOM) reviews and service parts conversions.

Reporting & Process Improvement

• Track procurement and supplier performance metrics.
• Develop reports on inventory, supplier delivery performance, and sourcing activities.
• Support process improvement initiatives to improve efficiency and reduce costs.
• Maintain procurement procedures and work instructions.

Qualifications

Education: Associate's or Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or related field preferred. Equivalent combination of education and experience may be considered.

Experience: 1-5 years of experience in procurement, purchasing, sourcing, supply chain, inventory management, or service operations. Experience in a manufacturing, industrial equipment, service, or technical support environment preferred. Experience working with ERP systems such as Microsoft Dynamics, SAP, Oracle, or similar systems.

Skills & Competencies: Strong purchasing and supplier management skills. Knowledge of procurement and inventory control processes. Excellent organization and follow-up abilities. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and Microsoft Office applications. Ability to manage multiple priorities in a fast-paced environment. Effective verbal and written communication skills. Customer-focused mindset with strong attention to detail.

Key Performance Indicators (KPIs)

Supplier on-time delivery performance Purchase order cycle time Inventory availability/service fill rate Inventory accuracy Cost savings and sourcing improvements Past due purchase orders Service order support and response time Supplier quality performance

Job Description

Service Procurement & Sourcing Coordinator

The Service Procurement & Sourcing Coordinator is responsible for supporting the procurement, sourcing, and supplier management activities required to maintain service operations. This role ensures the timely availability of spare parts, repaircomponents, consumables, and service-related materials while balancing inventory levels, cost objectives, and customer service requirements. The coordinator works closely with Service Operations, Supply Chain, Engineering, Inventory Control, and external suppliers to support business objectives and customer commitments.

Key Responsibilities

Procurement & Purchasing

• Create and manage purchase orders for service parts, repair materials, and operational supplies.
• Monitor open purchase orders and expedite deliveries to support customer commitments and service requirements.
• Coordinate with suppliers regarding pricing, lead times, order status, and delivery schedules.
• Resolve supplier issues involving shortages, backorders, quality concerns, and late deliveries.
• Maintain purchasing records and ensure ERP system accuracy.

Strategic Sourcing

• Identify and qualify suppliers for service-related products and materials.
• Support supplier negotiations related to cost, lead time, and service performance.
• Assist in supplier performance reviews and continuous improvement initiatives.
• Analyze sourcing opportunities to reduce costs and improve material availability.
• Support dual-sourcing and risk mitigation strategies.

Inventory & Service Parts Management

• Monitor inventory levels and recommend replenishment actions.
• Collaborate with Service and Operations teams to forecast demand for spare parts and consumables.
• Help manage obsolete, excess, and slow-moving inventory.
• Support cycle counts, inventory audits, and inventory accuracy initiatives.
• Review service usage trends to improve stocking strategies.

Cross-Functional Collaboration

• Partner with Service Operations to prioritize urgent customer requirements.
• Work with Engineering to source new and alternate components.
• Coordinate with Logistics regarding domestic and international shipments.
• Support new product introductions and service parts setup activities.
• Assist with Bill of Material (BOM) reviews and service parts conversions.

Reporting & Process Improvement

• Track procurement and supplier performance metrics.
• Develop reports on inventory, supplier delivery performance, and sourcing activities.
• Support process improvement initiatives to improve efficiency and reduce costs.
• Maintain procurement procedures and work instructions.

Qualifications

Education: Associate's or Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or related field preferred. Equivalent combination of education and experience may be considered.

Experience: 1-5 years of experience in procurement, purchasing, sourcing, supply chain, inventory management, or service operations. Experience in a manufacturing, industrial equipment, service, or technical support environment preferred. Experience working with ERP systems such as Microsoft Dynamics, SAP, Oracle, or similar systems.

Skills & Competencies: Strong purchasing and supplier management skills. Knowledge of procurement and inventory control processes. Excellent organization and follow-up abilities. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and Microsoft Office applications. Ability to manage multiple priorities in a fast-paced environment. Effective verbal and written communication skills. Customer-focused mindset with strong attention to detail.

Key Performance Indicators (KPIs)

Supplier on-time delivery performance Purchase order cycle time Inventory availability/service fill rate Inventory accuracy Cost savings and sourcing improvements Past due purchase orders Service order support and response time Supplier quality performance