IT Systems Analyst

Job Description

Job Summary
The IT Systems Analyst supports the enterprise applications that keeps City of Bryan and Bryan Texas Utilities ( BTU ) operations running. This role is the go-to systems owner, turning department needs into practical solutions, tackling technical challenges, and helping teams get more from the technology they use every day.

Day-to-day responsibilities include analyzing department needs; configuring, supporting, and improving core applications; coordinating upgrades; resolving issues with vendors; building integrations, automations, and reports; and providing training and support to end users.
Essential Job Functions

• Supports, maintains, and upgrades enterprise platforms.
• Manages configurations, patches, integrations, and vendor coordination.
• Partners with City and BTU staff to understand their needs and deliver clear requirements, practical configurations, and tested solutions.
• Manages application security, user access, single sign-on ( SSO ), certificates, and patching in accordance with City security policies and compliance requirements.
• Plans, tests, and implements improvements through the City’s change management process, including performing readiness checks and stress testing.
• Builds automations, integrations, and reports that reduce manual work and improve City and utility business processes.
• Collaboratively works with vendors and IT teammates to resolve development and maintenance issues and optimize application performance.
• Maintains clear system documentation, knowledge base articles, and procedures. Cross-trains teammates to strengthen support across the team.
• Anticipates issues, identifies root causes, and develops effective solutions and alternatives that keep operations moving.
• Keeps critical operations running by participates in a rotating on-call schedule and responds to after-hours emergencies, including outages and failed upgrades.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications
Required:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems or a similar field of study plus at least (2) years of related experience; or an Associate’s degree in Computer Science or a similar field of study plus at least four (4) years of related experience; or an equivalent combination of related education, experience, certification, and training may also be considered.
• Must possess working experience with the following:
  • Windows and Windows Server
  • Maintaining applications in support of customer-oriented organizations
  • Supporting and configuring packaged software applications
  
  
  

Preferred:

• Experience supporting enterprise business applications, such as customer information and billing systems, financial and ERP platforms, or work and asset management systems.
• Experience supporting municipal government or public utility operations is a plus.

Licenses, Certifications & Special Requirements
Licenses:

• Texas Class C driver’s license with a good driving record as measured by the City’s evaluation system.

Special Requirements:

• On-call technical support is required on a rotating basis for all systems; must be able to respond and escalate within posted time constraints.
• Must be able to access Texas Criminal Justice Information Services ( CJIS ) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.
• Must be able to work in the United States without requiring visa sponsorship, now or in the future.

Certifications:

• Additional certifications such as Microsoft Azure certifications (Fundamentals, Associate, Expert) and/or CompTIA (A+, Network+, Project+, Security+, DataSys) are a plus.

Certificate Pay Program:

• The City of Bryan IT Department provides a Certificate Pay Program ( CPP ). New employees are eligible after the first 90 days of employment. Employee must be in good standing to qualify.
• The primary goal of the IT CPP is to develop the technical skills of the IT staff to improve/focus on the overall service level of IT support services.
• Receive up to $450/month in certification pay for qualifying certificates.
• Reimbursement is available for qualifying passed certificate exams while employed by the City of Bryan IT.