DEPUTY REGIONAL MANAGER

Summary

Deputy Regional Manager

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans /economic support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.) Under the general direction of the Regional Manager, with wide latitude for the exercise of independent initiative and judgment, the Deputy Regional Manager collaborates with the Regional Managers in the day to day administration and functioning of the regional offices under their jurisdiction for monitoring the activity of employees whose responsibility it is to evaluate eligibility for public assistance and employment services in accordance with Federal and State legislation and regulations and local mandates. The incumbent provides managerial support to individual and/or multiple Benefits Access Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Benefits Access Centers and aiming to prevent loss of public funds through fraud or administrative error.

FIA's Operations is recruiting for one (1) Administrative Job Opportunity Specialist M2, to function as Deputy Regional Manager, who will:

• Make use of work sheets which summarize the Benefits Access Centers' issues and recurring problems and assesses areas that need to be addressed. Provides guidance and support as well as direction for staff in use of best practices. Reviews the activity of employees responsible for evaluating eligibility for cash assistance and employment services in accordance with Federal and State legislation and regulations and local mandates.
• Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff, and other social services agencies; provide unbiased feedback directly to the Assistant Deputy Commissioner.
• Direct management audits in the Benefits Access Center of executive operations, methods, and processes. Checks on adherence to and effectiveness of new methods and procedures; makes continuing administrative studies of all levels of Center management routines and systems. These audits are conducted during the time that they are out stationed at the Benefits Access Center, and the findings provide the basis for corrective action and for recommended revisions in methods, systems, forms, policies, and procedures. Works with various FIA, HRA and other stakeholders to create and implement corrective action plans.
• Review drafts and otherwise participates in the preparation of new and revised procedures prepared by the Office of Procedures. Participates in devising new and revise forms, office practices, and systems. On an as needed basis, provide direct supervision for installation and operation of pilot projects.
• Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; ensure that Benefits Access Center Directors receive proper training in the performance of their duties, in accordance with accepted administrative policies and procedures.
• Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and assignment of top-level administrative staff, site staffing needs, physical plant deficiencies and relocation recommendations.
• Direct follow-up studies to ensure that corrective measures have been taken, that new procedures have been properly installed and observed, and that provisions of revised procedures have caused the prescribed changes to be made in the Benefits Access Center(s).

Hours/Shift: 9:00am-5:00pm ADMINISTRATIVE JOB OPPORTUNITY - 1024A

Job Description

Deputy Regional Manager

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans /economic support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring other related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.) Under the general direction of the Regional Manager, with wide latitude for the exercise of independent initiative and judgment, the Deputy Regional Manager collaborates with the Regional Managers in the day to day administration and functioning of the regional offices under their jurisdiction for monitoring the activity of employees whose responsibility it is to evaluate eligibility for public assistance and employment services in accordance with Federal and State legislation and regulations and local mandates. The incumbent provides managerial support to individual and/or multiple Benefits Access Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Benefits Access Centers and aiming to prevent loss of public funds through fraud or administrative error.

FIA's Operations is recruiting for one (1) Administrative Job Opportunity Specialist M2, to function as Deputy Regional Manager, who will:

• Make use of work sheets which summarize the Benefits Access Centers' issues and recurring problems and assesses areas that need to be addressed. Provides guidance and support as well as direction for staff in use of best practices. Reviews the activity of employees responsible for evaluating eligibility for cash assistance and employment services in accordance with Federal and State legislation and regulations and local mandates.
• Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff, and other social services agencies; provide unbiased feedback directly to the Assistant Deputy Commissioner.
• Direct management audits in the Benefits Access Center of executive operations, methods, and processes. Checks on adherence to and effectiveness of new methods and procedures; makes continuing administrative studies of all levels of Center management routines and systems. These audits are conducted during the time that they are out stationed at the Benefits Access Center, and the findings provide the basis for corrective action and for recommended revisions in methods, systems, forms, policies, and procedures. Works with various FIA, HRA and other stakeholders to create and implement corrective action plans.
• Review drafts and otherwise participates in the preparation of new and revised procedures prepared by the Office of Procedures. Participates in devising new and revise forms, office practices, and systems. On an as needed basis, provide direct supervision for installation and operation of pilot projects.
• Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; ensure that Benefits Access Center Directors receive proper training in the performance of their duties, in accordance with accepted administrative policies and procedures.
• Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and assignment of top-level administrative staff, site staffing needs, physical plant deficiencies and relocation recommendations.
• Direct follow-up studies to ensure that corrective measures have been taken, that new procedures have been properly installed and observed, and that provisions of revised procedures have caused the prescribed changes to be made in the Benefits Access Center(s).

Hours/Shift: 9:00am-5:00pm ADMINISTRATIVE JOB OPPORTUNITY - 1024A