Fraud Detection Analyst

Summary

Job Title

Job Duties:

• Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants

• Review merchant accounts based on standard operating procedures and use good judgement to determine if there is any compliance, fraud, and/or financial risks to Client

• Provide world-class customer service through empathy during complex and escalated customer issues

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures

• Understand standard operating procedures and operate within the established guidelines to mitigate risk

• Represent Client brand and provide top-notch service while balancing customer empathy with risk policies

• Collaborate effectively with cross-functional teams to resolve customer-related issues

• Identify areas of improvement and propose changes to optimize processes and technology

• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns

Required Skills:

• 2+ years of relevant experience in risk management and/or financial or related call center work experience

• Strong understanding of customer service and customer empathy

• Proven ability to deescalate customers and effectively handle difficult situations

• Strong work ethic and efficiency skills via inbound phone queues

• Ability to prioritize tasks to meet SLAs and other performance metrics.

• Strong analytical and critical thinking skills with attention to detail

• Strong organizational skills and the ability to manage multiple tasks

• Strong work ethic with high integrity and ethics

• Effective collaboration and teamwork skills

Willingness to learn and adapt to new technologies and processes

• Ability to navigate between multiple systems and tools while helping the merchants in the moment

• Proficient with G-Suite and other relevant software

Education:

• A bachelor's degree in finance, risk management, accounting or related field a plus

IMPORTANT NOTE*: If the worker lists any form of Education on their resume, then the Education portion of the background must be executed and results cleared as a part of the background check

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Job Description

Job Title

Job Duties:

• Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants

• Review merchant accounts based on standard operating procedures and use good judgement to determine if there is any compliance, fraud, and/or financial risks to Client

• Provide world-class customer service through empathy during complex and escalated customer issues

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures

• Understand standard operating procedures and operate within the established guidelines to mitigate risk

• Represent Client brand and provide top-notch service while balancing customer empathy with risk policies

• Collaborate effectively with cross-functional teams to resolve customer-related issues

• Identify areas of improvement and propose changes to optimize processes and technology

• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns

Required Skills:

• 2+ years of relevant experience in risk management and/or financial or related call center work experience

• Strong understanding of customer service and customer empathy

• Proven ability to deescalate customers and effectively handle difficult situations

• Strong work ethic and efficiency skills via inbound phone queues

• Ability to prioritize tasks to meet SLAs and other performance metrics.

• Strong analytical and critical thinking skills with attention to detail

• Strong organizational skills and the ability to manage multiple tasks

• Strong work ethic with high integrity and ethics

• Effective collaboration and teamwork skills

Willingness to learn and adapt to new technologies and processes

• Ability to navigate between multiple systems and tools while helping the merchants in the moment

• Proficient with G-Suite and other relevant software

Education:

• A bachelor's degree in finance, risk management, accounting or related field a plus

IMPORTANT NOTE*: If the worker lists any form of Education on their resume, then the Education portion of the background must be executed and results cleared as a part of the background check

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**