Program Specialist

Summary

Program Specialist

Duties include but are not limited to the following:

• Works with members of the health care team, Point of Service Contacts, Patient Advocate, Customer Service Council, and patients and their families to ensure that services are easily obtained and meet customer requirements and short-term problems are resolved quickly.
• Conducts customer service rounds; identifies systemic difficulties; and corrects them. Prepares and completes required reports.
• Studies, analyzes, and evaluates the needs of customers and devises specific solutions to meet those needs. Reviews data from feedback mechanisms, performs limited studies, summarizes information, identifies trends and proposes and implements solutions.
• Develops information materials for medical facility customers and staff, including fact sheets, brochures, booklets, etc., that increase communication with the target audience.
• Conducts workshops, seminars, and other meetings with different levels of staff, etc. to explain and/or improve customer service. Implements mechanisms to evaluate the impact of informational materials.
• Plans and conducts special projects or studies to analyze, evaluate, and provide recommendations on administrative issues. Researches and analyzes straightforward problems, issues, or program requirements.
• Researches and analyzes unstable or uncommon administrative issues. Determines pertinent issues and collects relevant information from a variety of sources.
• Reviews information and applies standard analytical techniques, and develops recommendations to improve customer service.
• Perform other related duties as required.

Work Schedule: Monday - Friday 7:30am - 4:00pm

This is not a virtual position.

Position Description/PD#: Program Specialist/ PD12136A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Job Description

Program Specialist

Duties include but are not limited to the following:

• Works with members of the health care team, Point of Service Contacts, Patient Advocate, Customer Service Council, and patients and their families to ensure that services are easily obtained and meet customer requirements and short-term problems are resolved quickly.
• Conducts customer service rounds; identifies systemic difficulties; and corrects them. Prepares and completes required reports.
• Studies, analyzes, and evaluates the needs of customers and devises specific solutions to meet those needs. Reviews data from feedback mechanisms, performs limited studies, summarizes information, identifies trends and proposes and implements solutions.
• Develops information materials for medical facility customers and staff, including fact sheets, brochures, booklets, etc., that increase communication with the target audience.
• Conducts workshops, seminars, and other meetings with different levels of staff, etc. to explain and/or improve customer service. Implements mechanisms to evaluate the impact of informational materials.
• Plans and conducts special projects or studies to analyze, evaluate, and provide recommendations on administrative issues. Researches and analyzes straightforward problems, issues, or program requirements.
• Researches and analyzes unstable or uncommon administrative issues. Determines pertinent issues and collects relevant information from a variety of sources.
• Reviews information and applies standard analytical techniques, and develops recommendations to improve customer service.
• Perform other related duties as required.

Work Schedule: Monday - Friday 7:30am - 4:00pm

This is not a virtual position.

Position Description/PD#: Program Specialist/ PD12136A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized