NEW JOB OPENING FRAUD DETECTION ANALYST IN ATLANTA, GA, USA!

Summary

Job Description
Job Duties: • Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants • Review merchant accounts based on standard operating procedures and use good judgement to determine if there is any compliance, fraud, and/or financial risks to Client • Provide world-class customer service through empathy during complex and escalated customer issues • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends • Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures • Understand standard operating procedures and operate within the established guidelines to mitigate risk • Represent Client brand and provide top-notch service while balancing customer empathy with risk policies • Collaborate effectively with cross-functional teams to resolve customer-related issues • Identify areas of improvement and propose changes to optimize processes and technology • Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns Required Skills: • 2+ years of relevant experience in risk management and/or financial or related call center work experience • Strong understanding of customer service and customer empathy • Proven ability to deescalate customers and effectively handle difficult situations • Strong work ethic and efficiency skills via inbound phone queues • Ability to prioritize tasks to meet SLAs and other performance metrics. • Strong analytical and critical thinking skills with attention to detail • Strong organizational skills and the ability to manage multiple tasks • Strong work ethic with high integrity and ethics • Effective collaboration and teamwork skills Willingness to learn and adapt to new technologies and processes • Ability to navigate between multiple systems and tools while helping the merchants in the moment • Proficient with G-Suite and other relevant software Education: • A bachelor's degree in finance, risk management, accounting or related field a plus • IMPORTANT NOTE*: If the worker lists any form of Education on their resume, then the Education portion of the background must be executed and results cleared as a part of the background check

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Job Description

Job Description
Job Duties: • Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants • Review merchant accounts based on standard operating procedures and use good judgement to determine if there is any compliance, fraud, and/or financial risks to Client • Provide world-class customer service through empathy during complex and escalated customer issues • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends • Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures • Understand standard operating procedures and operate within the established guidelines to mitigate risk • Represent Client brand and provide top-notch service while balancing customer empathy with risk policies • Collaborate effectively with cross-functional teams to resolve customer-related issues • Identify areas of improvement and propose changes to optimize processes and technology • Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns Required Skills: • 2+ years of relevant experience in risk management and/or financial or related call center work experience • Strong understanding of customer service and customer empathy • Proven ability to deescalate customers and effectively handle difficult situations • Strong work ethic and efficiency skills via inbound phone queues • Ability to prioritize tasks to meet SLAs and other performance metrics. • Strong analytical and critical thinking skills with attention to detail • Strong organizational skills and the ability to manage multiple tasks • Strong work ethic with high integrity and ethics • Effective collaboration and teamwork skills Willingness to learn and adapt to new technologies and processes • Ability to navigate between multiple systems and tools while helping the merchants in the moment • Proficient with G-Suite and other relevant software Education: • A bachelor's degree in finance, risk management, accounting or related field a plus • IMPORTANT NOTE*: If the worker lists any form of Education on their resume, then the Education portion of the background must be executed and results cleared as a part of the background check

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).