Order Management Coordinator (Federal)

Summary

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Federal Sales Operations team drives operational excellence by empowering field sales teams and partners. By managing post-sale complexities, the team enables sales representatives to focus on strategic relationship-building and innovation. As an Order Management Coordinator, you serve as the critical point of contact managing high-stakes equipment and service delivery for Federal customers.Job DescriptionAs an Order Management Coordinator, you will play a vital role in delivering an exceptional customer experience by driving the end-to-end order management lifecycle-including accurate order entry, operational fulfillment, and document management. In this role, you will champion solution-oriented decisions by collaborating closely with internal and external cross-functional partners to ensure orders are executed efficiently and accurately. Working alongside the Sales Operations team, you will uphold customer commitments with precision and timeliness while contributing to strategic initiatives that optimize our global order management processes.Responsibilities:Deliver exceptional customer service to internal sales teams, external partners, and clients.Ensure precise entry and maintenance of customer orders, returns, and master data within the ERP system.Communicate order status updates and modifications promptly and professionally.Provide basic technical product information and guidance to stakeholders.Address and resolve customer service inquiries efficiently.Adhere strictly to established operational procedures and order processing guidelines.Qualifications:Excellent business English and strong written/verbal communication skillsSelf-motivated with a strong dedication to customer satisfactionExceptional attention to detail, organizational skills, and multitasking abilitiesProven ability to perform effectively under pressure in a fast-paced environmentCollaborative mindset with a passion for teamworkStrong analytical and problem-solving skillsProactive and initiative-driven approachLocation/Travel:Preferred candidates will live in MarylandMust be willing to be 100% onsite, Monday - FridayTarget Base Salary Range: $50,000 - $60,000 USDConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience.The actual offer will be based on the individual candidate.Basic RequirementsGraduating with a Bachelor's Degree on or before December 2026Travel RequirementsNoneRelocation ProvidedNonePosition TypeNew GradReferral Payment PlanYesOur U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.#J-18808-Ljbffr

Job Description

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Federal Sales Operations team drives operational excellence by empowering field sales teams and partners. By managing post-sale complexities, the team enables sales representatives to focus on strategic relationship-building and innovation. As an Order Management Coordinator, you serve as the critical point of contact managing high-stakes equipment and service delivery for Federal customers.Job DescriptionAs an Order Management Coordinator, you will play a vital role in delivering an exceptional customer experience by driving the end-to-end order management lifecycle-including accurate order entry, operational fulfillment, and document management. In this role, you will champion solution-oriented decisions by collaborating closely with internal and external cross-functional partners to ensure orders are executed efficiently and accurately. Working alongside the Sales Operations team, you will uphold customer commitments with precision and timeliness while contributing to strategic initiatives that optimize our global order management processes.Responsibilities:Deliver exceptional customer service to internal sales teams, external partners, and clients.Ensure precise entry and maintenance of customer orders, returns, and master data within the ERP system.Communicate order status updates and modifications promptly and professionally.Provide basic technical product information and guidance to stakeholders.Address and resolve customer service inquiries efficiently.Adhere strictly to established operational procedures and order processing guidelines.Qualifications:Excellent business English and strong written/verbal communication skillsSelf-motivated with a strong dedication to customer satisfactionExceptional attention to detail, organizational skills, and multitasking abilitiesProven ability to perform effectively under pressure in a fast-paced environmentCollaborative mindset with a passion for teamworkStrong analytical and problem-solving skillsProactive and initiative-driven approachLocation/Travel:Preferred candidates will live in MarylandMust be willing to be 100% onsite, Monday - FridayTarget Base Salary Range: $50,000 - $60,000 USDConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience.The actual offer will be based on the individual candidate.Basic RequirementsGraduating with a Bachelor's Degree on or before December 2026Travel RequirementsNoneRelocation ProvidedNonePosition TypeNew GradReferral Payment PlanYesOur U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.#J-18808-Ljbffr