Regional Brokerage Manager-LCB

Summary

About the Role

This is a great opportunity for an experienced Customs Brokerage professional to take on a key regional leadership role and make a meaningful impact on our operations, team development, compliance, and customer service.

The Regional Customs Brokerage Manager is responsible for overseeing and driving the performance of Customs Brokerage operations within a designated region. This role provides strategic and operational leadership while ensuring compliance with all U.S. Customs and Border Protection (CBP) regulations, company policies, and client service standards.

The Regional Customs Brokerage Manager leads and develops Brokerage Managers, licensed Customs Brokers, Entry Writers, and support staff to ensure the timely, accurate, and compliant clearance of import shipments. This position also works closely with logistics, operations, and sales teams to improve processes, strengthen regional performance, and deliver superior customer service.

Responsibilities

• Oversee all Customs business and daily Brokerage operations within the designated region, ensuring operations are performed in accordance with established procedures, work instructions, and company policies.
• Manage regional workflow and redirect work as necessary during short-staffing situations or office outages to maintain efficient operations and customer service.
• Establish and supervise operating and recordkeeping procedures required by CBP and ensure all documentation required by CBP and Participating Government Agencies (PGA) is accurate and complete.
• Assign, train, supervise, mentor, and advise Brokerage Managers, Customs Brokers, Entry Writers, and other import personnel within the region regarding the entry, importation, storage, and transportation of goods into the U.S.
• Directly manage Brokerage staff, including interviewing, training, planning, assigning and directing work, and addressing employee concerns.
• Process compliant U.S. Customs entries in accordance with CBP regulations under the supervision of the Corporate Customs Broker and National Customs Brokerage Manager.
• Utilize knowledge and experience with CBP rules and regulations to classify goods, determine applicable duty rates, and prepare and file documentation required for goods to clear Customs and enter U.S. commerce.
• Maintain thorough knowledge of all entry types, including but not limited to Formal, Informal, Warehouse Entry/Withdrawal, Carnets, TIB, IT, IE, and T&E.
• Maintain up-to-date knowledge of CBP regulations and procedures, classification and entry requirements, PGAs, hazardous materials, and live animals, including required continuing education.
• Serve as a liaison with Brokerage leads in regional offices to ensure Brokerage operations are running effectively and compliantly.
• Collaborate with logistics, operations, sales, Customs, overseas partners, and other functional areas to support business needs and provide superior customer service.
• Effectively listen, understand, and clarify concerns and issues raised by co-workers and business clients.

Qualifications

Education & Experience

• High School diploma or GED required; Associate degree preferred.
• Minimum of five (5) years of experience managing others within the freight forwarding industry.
• Currently licensed by CBP as a Customs Broker, with no pending penalties or restrictions on operating as a broker.
• Five (5) years of experience as a licensed Customs Broker.
• Three (3) years of experience as an Entry Writer.
• Basic training in ISO.
• Solid math skills with the ability to calculate duties, freight, storage, and other applicable charges.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills with the ability to effectively listen, understand, and address the concerns of co-workers and business clients.

Physical Requirements

• Light work, including exerting up to 20 pounds of force occasionally, frequently, and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to drive to and from local ports, warehouses, and consignees to transact Customs business and support the transportation and storage of goods.
• Sufficient near vision to accurately read and write information.
• Ability to travel at least annually to other branch offices where the company maintains Customs operations.
• Must possess a valid driver’s license.

Why Join NNR Global Logistics?

At NNR Global Logistics USA Inc., our people are at the heart of our success. As part of the Nishitetsu Group, headquartered in Tokyo, Japan, we are proud to be a global organization built on collaboration, high standards, and a commitment to delivering an exceptional experience for our customers.

Our Corporate Philosophy centers on creating Confidence, Comfort, and Enjoyment for our customers, employees, and everyone who engages with NNR. We value diverse perspectives, encourage our team members to think big, and provide opportunities to learn, contribute, and grow throughout their careers.

Whether you join one of our local branches or our corporate team, you’ll be part of an organization that invests in its people. Training and development opportunities are provided throughout the year and at all levels of the organization, helping our employees build their skills, expand their knowledge, and pursue continued professional growth.

Benefits Designed With You in Mind

NNR Global Logistics USA Inc. offers a comprehensive benefits package designed to provide flexibility and support for you and your family, including:

• Medical, Dental, Vision & Prescription Coverage with options to meet individual and family needs
• Wellness Benefits of up to $400 annually
• 401(k) Plan with a 2% company match on employee contributions
• Paid Time Off available after 90 days
• Convenient App-Based Benefits Access

Ready to grow your career with a global organization that values its people and encourages new ideas? Join NNR Global Logistics and help us continue delivering the best possible experience for our customers while building your own path for success.

Learn more about NNR Global Logistics, our businesses, and our history of growth at www.nnrglobal.com.

Job Description

About the Role

This is a great opportunity for an experienced Customs Brokerage professional to take on a key regional leadership role and make a meaningful impact on our operations, team development, compliance, and customer service.

The Regional Customs Brokerage Manager is responsible for overseeing and driving the performance of Customs Brokerage operations within a designated region. This role provides strategic and operational leadership while ensuring compliance with all U.S. Customs and Border Protection (CBP) regulations, company policies, and client service standards.

The Regional Customs Brokerage Manager leads and develops Brokerage Managers, licensed Customs Brokers, Entry Writers, and support staff to ensure the timely, accurate, and compliant clearance of import shipments. This position also works closely with logistics, operations, and sales teams to improve processes, strengthen regional performance, and deliver superior customer service.

Responsibilities

• Oversee all Customs business and daily Brokerage operations within the designated region, ensuring operations are performed in accordance with established procedures, work instructions, and company policies.
• Manage regional workflow and redirect work as necessary during short-staffing situations or office outages to maintain efficient operations and customer service.
• Establish and supervise operating and recordkeeping procedures required by CBP and ensure all documentation required by CBP and Participating Government Agencies (PGA) is accurate and complete.
• Assign, train, supervise, mentor, and advise Brokerage Managers, Customs Brokers, Entry Writers, and other import personnel within the region regarding the entry, importation, storage, and transportation of goods into the U.S.
• Directly manage Brokerage staff, including interviewing, training, planning, assigning and directing work, and addressing employee concerns.
• Process compliant U.S. Customs entries in accordance with CBP regulations under the supervision of the Corporate Customs Broker and National Customs Brokerage Manager.
• Utilize knowledge and experience with CBP rules and regulations to classify goods, determine applicable duty rates, and prepare and file documentation required for goods to clear Customs and enter U.S. commerce.
• Maintain thorough knowledge of all entry types, including but not limited to Formal, Informal, Warehouse Entry/Withdrawal, Carnets, TIB, IT, IE, and T&E.
• Maintain up-to-date knowledge of CBP regulations and procedures, classification and entry requirements, PGAs, hazardous materials, and live animals, including required continuing education.
• Serve as a liaison with Brokerage leads in regional offices to ensure Brokerage operations are running effectively and compliantly.
• Collaborate with logistics, operations, sales, Customs, overseas partners, and other functional areas to support business needs and provide superior customer service.
• Effectively listen, understand, and clarify concerns and issues raised by co-workers and business clients.

Qualifications

Education & Experience

• High School diploma or GED required; Associate degree preferred.
• Minimum of five (5) years of experience managing others within the freight forwarding industry.
• Currently licensed by CBP as a Customs Broker, with no pending penalties or restrictions on operating as a broker.
• Five (5) years of experience as a licensed Customs Broker.
• Three (3) years of experience as an Entry Writer.
• Basic training in ISO.
• Solid math skills with the ability to calculate duties, freight, storage, and other applicable charges.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills with the ability to effectively listen, understand, and address the concerns of co-workers and business clients.

Physical Requirements

• Light work, including exerting up to 20 pounds of force occasionally, frequently, and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to drive to and from local ports, warehouses, and consignees to transact Customs business and support the transportation and storage of goods.
• Sufficient near vision to accurately read and write information.
• Ability to travel at least annually to other branch offices where the company maintains Customs operations.
• Must possess a valid driver’s license.

Why Join NNR Global Logistics?

At NNR Global Logistics USA Inc., our people are at the heart of our success. As part of the Nishitetsu Group, headquartered in Tokyo, Japan, we are proud to be a global organization built on collaboration, high standards, and a commitment to delivering an exceptional experience for our customers.

Our Corporate Philosophy centers on creating Confidence, Comfort, and Enjoyment for our customers, employees, and everyone who engages with NNR. We value diverse perspectives, encourage our team members to think big, and provide opportunities to learn, contribute, and grow throughout their careers.

Whether you join one of our local branches or our corporate team, you’ll be part of an organization that invests in its people. Training and development opportunities are provided throughout the year and at all levels of the organization, helping our employees build their skills, expand their knowledge, and pursue continued professional growth.

Benefits Designed With You in Mind

NNR Global Logistics USA Inc. offers a comprehensive benefits package designed to provide flexibility and support for you and your family, including:

• Medical, Dental, Vision & Prescription Coverage with options to meet individual and family needs
• Wellness Benefits of up to $400 annually
• 401(k) Plan with a 2% company match on employee contributions
• Paid Time Off available after 90 days
• Convenient App-Based Benefits Access

Ready to grow your career with a global organization that values its people and encourages new ideas? Join NNR Global Logistics and help us continue delivering the best possible experience for our customers while building your own path for success.

Learn more about NNR Global Logistics, our businesses, and our history of growth at www.nnrglobal.com.